Jane Flesch

Very pleasant experience, professional folks doing good work taking care of the customer. It was definitely a Cadilac experience. work taking care of the customer. It was definitely a Cadilac experience. More

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Highly recommend Val Ward Cadillac for all your Caddy needs! The customer service here is consistently top notch. The entire team is friendly, welcoming, professional, and always accommodating. Jane and needs! The customer service here is consistently top notch. The entire team is friendly, welcoming, professional, and always accommodating. Jane and Jamie in the service department are exceptionally knowledgeable and always go above and beyond to ensure customer satisfaction. The sales department is equally impressive - they go out of their way to make sure you’re happy with your purchase! Val Ward also offers a wide selection of new and quality pre owned cars to choose from, making it easy to find the right fit. There’s a reason Val Ward has been rated ‘Dealer of the Year’ for 8+ years! Every visit is an exceptional experience that sets them apart, 10/10 rating! More

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All things we need are done here. Thank you for the good oil change experience there Thank you for the good oil change experience there More

by NNEUNGG Verified Customer Verified Customer

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Seamless service with a short wait for oil change to and tire rotation Great staff and customer care tire rotation Great staff and customer care More

by jje1136502 Verified Customer Verified Customer

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Jane is always great. Give her a raise. All in all more than a positive experience Give her a raise. All in all more than a positive experience More

by MARILYN6 Verified Customer Verified Customer

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Always great service, Jane Flesch has always made the experience less stressful. Repairs are spot on, professional service from everyone. experience less stressful. Repairs are spot on, professional service from everyone. More

by daltric Verified Customer Verified Customer

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Jane is always a delight . .. as is the whole Val Ward team. They listen to your concerns and find solutions. .. as is the whole Val Ward team. They listen to your concerns and find solutions. More

by FELICIAK17 Verified Customer Verified Customer

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I was pleased with the service I received plus the Uber transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I didn’t have any coupons with me so I didn’t get any discounts but overall I’m pleased. Hopefully I will not need any new repairs done in a while More

by CHEFHARRIS Verified Customer Verified Customer

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Always bring my 2013 CTS Coupe to Val Ward. Great service, especially Jane Frisch I wouldn't trust my car to anyone else except myself Great service, especially Jane Frisch I wouldn't trust my car to anyone else except myself More

by scott9fla Verified Customer Verified Customer

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I was in for service on March 14, 2025, for an oil change, a 3-point flush, and my Tire Monitoring System light was on. Those repairs were made, and I left the shop after paying the $637. On my way ho change, a 3-point flush, and my Tire Monitoring System light was on. Those repairs were made, and I left the shop after paying the $637. On my way home, I started to receive a message on my dash that my power steering assist was reduced. In addition, my AC was blowing hot air, and my car’s temperature gauge was not moving at all. I came back in the following morning for those items to be addressed. I was told that my thermostat needed to be replaced, and it would be around $1500. My husband and I ok’d the work, despite the fact that the vehicle was fine before Val Ward touched it, and we left. At 8:15am, we received a phone call that our spark plugs needed to be replaced, and it would be much cheaper to do it now since the housing unit would already be opened and a part to take care of the thermostat. We ok’d that RO as well. At 11:52am, we received a call that the vehicle was ready. First, I want to say that Jane is fantastic! I would not want any other service advisor assigned to my vehicle. She truly is an asset to Cadillac. My issue is with the total charges for the bill. We were charged $208.88 for the thermostat and corresponding parts, and a whopping $1,069.09 in labor. In addition, we were charged $149.94 for the spark plugs, and another $150 in labor. That is $1,219.09 in labor alone!! For not even 3.5 hours of work! That amounts to $348.31 per hour for labor, assuming our vehicle was actually worked on for 3.5 hours (it wasn't). I am very disappointed and upset over this. I did contact Val Ward right away, and as of yet, I have had no response. UPDATE - Day 1 after receiving the vehicle - we did not drive it. Day 2 - we had to have it TOWED back to Val Ward because the vehicle was overheating. Why? The "certified" tech forgot to seal the coolant pipe and the vehicle had absolutely no coolant in it. Brillant. Run far and fast from this place. More

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