Jane Grambo | Page 2

Great work from everyone I worked with. The adviser was great, the tech went beyond the call of duty, job well done. The service desk did a fast good job at check out. A big plus, I got to The adviser was great, the tech went beyond the call of duty, job well done. The service desk did a fast good job at check out. A big plus, I got to talk to the sales guy Adam (?) that sold me the truck. As he always has been he was great very glad I got to see him and thank him again. I will be back for all future needs. Please let the team know great job by all. Thank You More

by joebak Verified Customer Verified Customer

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Matt provides Professional, on time, courteous and reliable service. My go to place for repairs reliable service. My go to place for repairs More

by VONDALEATH Verified Customer Verified Customer

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Very disappointed with the service department at Tim Lally Chevrolet .I took my 2020 Chevy Equinox (which was purchased their last year in April 2025) in for service in February 2026. After I received m Lally Chevrolet .I took my 2020 Chevy Equinox (which was purchased their last year in April 2025) in for service in February 2026. After I received my diagnostic, I was told the charge air cooler needed to be replaced and that my brakes needed repair. A few days later I took my car back to the shop to get repaired and was told the part was out of stock and they will contact me when the part comes in. Waiting on the parts my car broke down a week later, I had my car towed to the shop the next day and I was then told the engine needed to be replaced, After all the work was completed in March 2026, I came and picked up the car and was told I needed a new battery cause the car wouldn’t start and the battery percentage was very low on their end, I had AAA come to the dealership and test the battery and the AAA specialist told me the battery reading was at 82%. And that my battery was fine. I told Rachael in the service department that but she insisted that it was the battery, I had AAA replace the battery yet the car still would not start. I then was told that the Starter needed to be replaced. After the Starter was replacement the car started. I feel it was unnecessary money spent on a brand new battery. Also the AAA specialist noticed a crack on the engine covering which was not there before and I was told by Rachael that it was not important just a fancy covering that is use to cover the engine. After I left the shop I took my car to get washed and the guy drying off my car noticed a piece with a screw in it was left on my windshield ( not sure what this piece goes too) I reached out to the service department manager (Joe) and never received a call back my car hasn’t been running the same since the repairs were done. I just purchased this car last year and my car isn’t running like it was before which was smooth since the repairs. I’m very disappointed with the quality of work and the lack of communication with the shop!! More

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I really appreciate the Nice service,,from the salespeople and the maintenance department. My vehicle is always gonna be serviced by them. salespeople and the maintenance department. My vehicle is always gonna be serviced by them. More

by TG8712923 Verified Customer Verified Customer

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As always everyone was helpful and knowledgeable service was great and information was relayed to me to decide to do a repair that was due. was great and information was relayed to me to decide to do a repair that was due. More

by RICKMIKUT Verified Customer Verified Customer

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Love the quick service and keeping me informed during the short wait and answering all my questions short wait and answering all my questions More

by HARTMAN1126 Verified Customer Verified Customer

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Great dealership All of my concerns were handled in a professional courteous manner Excellent dealership professional courteous manner Excellent dealership More

by THOMASMORTON05 Verified Customer Verified Customer

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Got a new set of tires and there was a slight rub. Did not sweat it at all, Jim and Matt got it fixed quickly. It is this hometown service that keeps me coming back! Did not sweat it at all, Jim and Matt got it fixed quickly. It is this hometown service that keeps me coming back! More

by WILLIAMJMOORE33 Verified Customer Verified Customer

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Simply awesome! !! Very professional!! Very detailed! Outstanding customer Service!!!! Matt Nagy is always professional and courteous, very respectful. The only downs !! Very professional!! Very detailed! Outstanding customer Service!!!! Matt Nagy is always professional and courteous, very respectful. The only downside as far as I'm concern is the staff passing by as you are waiting that looks right at you and do not return your greeting. More

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Everyone at Tim Lally makes us feel that they value our business and that they value us as customers and people. We always have all of our vehicles serviced here. Our service team are Matt Nagy, Chris Nag business and that they value us as customers and people. We always have all of our vehicles serviced here. Our service team are Matt Nagy, Chris Nagy we always go to them. Both of them are honest, thorough, and have high integrity. They are patient and explain maintenance and repairs to us in laymens terms. They truly represent the dealership at its best. We also purchase our vehicles here as well, because of the high standards they have. Our salesman Bruce is awesome and knowledgeable. Brock the owners son, is very present in the dealership and is always so pleasant. This dealership as a whole is top notch. We will not go anywhere else. These folks are special and genuine. No pretense just great . More

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