Jim Lamtman

The Tim Lally staff is polite, professional, informative, and patient for scheduling my appointments. I’m confident my vehicle gets the attention here, that it needs to keep it running well thank God. and patient for scheduling my appointments. I’m confident my vehicle gets the attention here, that it needs to keep it running well thank God. More

by Taffe Floyd Verified Customer Verified Customer

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I went to Tim Lally for an oil change. I got my car back with greasy fingerprints on it. I leave the dealership and within 2 miles down the road the dash went blank and then it popped up s I got my car back with greasy fingerprints on it. I leave the dealership and within 2 miles down the road the dash went blank and then it popped up service charging system so I went back to the dealership just was around 1:30 PM. They diagnosed for a couple hours. Said my battery was good and it was probably my generator a.k.a. alternator. I go back the next day at 7 AM at 9:30 AM Service person. Ian comes out and tells me I need a new alternator ask if the car is OK to drive he says yes I schedule appointment for that Friday I drive it home and when I get to right in front of my driveway, the all the power in the vehicle dies, but it’s still running. I was able to back it into my garage where it proceeded to die as soon as I got inside the garage I called them back. They said I needed to get it towed to the dealership and call GM warranty service whatever I get it towed to the dealership where it proceeded to sit out in the rain for two days and then Friday they changed the alternator called me and tell me it was done. I go to pick up the car. I have Arctic white interior and there’s a grease print on my door handle greasy fingerprints on my hood and on the driver‘s door, there is grease smudges on my Arctic white interior before that when they diagnosed and said the battery was good on the bumper rear bumper there were scuffs from where they leaned over. This is just completely unacceptable in my opinion that the technicians care so little about the vehicles that they service that they can’t take the time or the dealership take the time to clean them. I have a 2023 Camaro SS convertible and it has 11,200 miles on it now I believe I had 10,000 when it came in for Service so I picked the car up get it home Saturday was nice a week ago this past Saturday whatever that was I take the car out. I get home and I noticed in my garage. There is a puddle of coolant and I noticed a coolant smell while I was driving it temperature gauge never moved so I called them back. I have an appointment set up for Monday at 7 AM. They must’ve never canceled so this past Monday I went to the dealership and it was a week two days ago whatever that was and apparently it was a loose hose from where they needed to remove one of the coolant reservoir to change the alternator. I get my car reservoir to and the front passenger side on the bumper and some of the hood is. Looks like they sprayed it off just just a little bit of the car. They didn’t dry it. They didn’t wipe it off and when I got to it, there was dirt it may seem insignificant to you, but I wipe my car down every single day. It is my baby and maybe you guys should reiterate the importance or take the time to retrain the service department on how to give a vehicle back to a customer, as far as everybody’s attitudes and communication I couldn’t have asked for better. They were Awesome however, I will not be returning because I expect my vehicle back in at least as good as shape if not better than I brought it. More

by rjwilhelm1973 Verified Customer Verified Customer

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Very prompt and respectful when calling and in servicing my vehicle. My dealer for sure. my vehicle. My dealer for sure. More

by momofnikki Verified Customer Verified Customer

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The entire process of the appointment was flawless. Car was taken in on time. Repairs were done with constant communication with the text messages on the stage that the Repair was in. Receive paperwork Car was taken in on time. Repairs were done with constant communication with the text messages on the stage that the Repair was in. Receive paperwork and left to a car that was Service to perfection. Thank you! More

by NUNNARIJ Verified Customer Verified Customer

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Needed a tire monitor replaced. Called the service department and they told me to come to the dealership as soon as I can. They are always there if any of my vehicles need servise Called the service department and they told me to come to the dealership as soon as I can. They are always there if any of my vehicles need servise. More

by DENGEN67 Verified Customer Verified Customer

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Great dealership All of my concerns were handled in a professional courteous manner Excellent dealership professional courteous manner Excellent dealership More

by THOMASMORTON05 Verified Customer Verified Customer

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Got a new set of tires and there was a slight rub. Did not sweat it at all, Jim and Matt got it fixed quickly. It is this hometown service that keeps me coming back! Did not sweat it at all, Jim and Matt got it fixed quickly. It is this hometown service that keeps me coming back! More

by WILLIAMJMOORE33 Verified Customer Verified Customer

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This is by far the best experience I’ve ever had at any car dealership. I have bought 3 cars in my life, the third being from Lally Chevy. car dealership. I have bought 3 cars in my life, the third being from Lally Chevy. More

by JOHNENGER10 Verified Customer Verified Customer

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I have always been treated good when I go to the dealer to get my oil change they go over and above I appreciate it to get my oil change they go over and above I appreciate it More

by menozzimichael Verified Customer Verified Customer

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Tim Lally Chevy is the only place I will ever take my car! Best dealership, best service! car! Best dealership, best service! More

by MACKENZIEHOCTOR Verified Customer Verified Customer

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