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Janelle Hindmand

Overview Reviews (616) Inventory (92)

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Janelle Hindmand

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Janelle Hindmand | Page 33

Sales Consultant/Toyota Manager

Toyota of Bourbonnais

555 William R Latham Senior Dr.
Bourbonnais, IL 60914

I welcome you to a non-pressure car-buying experience. I promise I will treat you with the utmost respect. I am a Toyota Master Certified Salesperson. I am very knowledgeable and friendly. I have worked for Toyota of Bourbonnais for nearly 35 years! I love Toyota! I love the Toyota brand and believe in their product. Toyota makes great vehicles. Toyota is reliable and they are fun to drive! I do have a sense of my community. I graduated from Olivet Nazarene University in 1988 and have lived here since then. I am active with the local Animal Rescues and have had a few foster failures myself. The key to my success is that I am sincere and genuine. I promise to work very hard to secure the vehicle you want and at the time of delivery, I will demonstrate all of the features to you. I appreciate the opportunity to assist you with your new or pre-driving vehicle. Welcome to Toyota of Bourbonnais family. Janelle Hindmand 815.791.8680 janelle@emailtoyota.com

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5.0

616 Reviews

Overview Reviews (616) Inventory (92)

Dealership Experience

34 yrs, 7 mos

Industry Experience

35 yrs

Specialties & Trainings

Master Toyota Certified

Toyota Sales Society

1988 Graduate of Olivet Nazarene University with a teaching degree in Physical Education and English. Toyota Certified Sales Consultant

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5.0

616 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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616 Reviews of Janelle Hindmand

October 12, 2020

Dealership Rating

Employee Rating

Janelle Hindmand sold my Toyota Tacoma to me. She also sold me a Toyota Rav 4 back in 2000. I think she is a very professional sales lady. sold me a Toyota Rav 4 back in 2000. I think she is a very professional sales lady. More

by jeffreyvanduyne08

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dave Sosnowski

Helpful 0

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Oct 13, 2020 -

Toyota of Bourbonnais responded

Thanks a bunch for taking the time to leave a great review! Janelle is a great asset to our team and we're happy to hear that you've enjoyed doing business multiple times! Repeat business is the biggest compliment that we can get. Enjoy your awesome Tacoma!

September 26, 2020

Dealership Rating

Employee Rating

This was my 2nd visit to David Bruce and my 2nd Rav4 with a great experience both times. Janelle is AWESOME, knowledgeable and patient. I have never had an issue with any part of the dealership. The Servic a great experience both times. Janelle is AWESOME, knowledgeable and patient. I have never had an issue with any part of the dealership. The Service Department is extremely helpful and friendly. More

by Wczmiel

Recommend Dealer

Yes

Other Employees Tagged: Steve Lach , Todd Zummallen

Helpful 0

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Sep 26, 2020 -

Toyota of Bourbonnais responded

Thanks SO much for your great review! We appreciate your continued business. Janelle is a great member of our team and we are very proud to have such a helpful Service Department. Enjoy your new Rav4 and please reach out if you have any questions or need a refresher on any of the new features!!

August 21, 2020

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Employee Rating

I leased my 2018 Toyota Camry SE from David Bruce back in 2018. Process was smooth and car treated me perfectly. My 3 year lease just came to an end and I decided to buy the car outright. Janelle Hindmand wa 2018. Process was smooth and car treated me perfectly. My 3 year lease just came to an end and I decided to buy the car outright. Janelle Hindmand was meticulous, detail oriented and extremely easy to work with. She made the leasing and purchasing process extremely easy. Same goes to Dave Sosnowski. He made the financing process very simple to understand and I couldn’t be happier. I would highly recommend David Bruce Toyota and specifically point out the extraordinary customer service provided by Janelle and Dave. Thanks so much guys! More

by Patrick K

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dave Sosnowski

Helpful 0

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Aug 21, 2020 -

Toyota of Bourbonnais responded

Hi Patrick! Thanks a bunch for sharing that awesome review! Janelle and Dave are great to work with and the goal is to always make sure you get the information you need for a decision. We know there are choices where to do business and we appreciate the opportunities you gave us. Don't hesitate to reach out with anything you and your family or friends may need now and in the future!!

July 18, 2020

Dealership Rating

Employee Rating

Pleasant shopping experience As senior citizens we have purchased many cars however the experience with Janelle Hindman, our sales person, and Dave Sosnowski, Finance Dept. Was ve As senior citizens we have purchased many cars however the experience with Janelle Hindman, our sales person, and Dave Sosnowski, Finance Dept. Was very positive. Janelle allowed my husband and I to discuss the transaction among ourselves with no pressure and Dave explained financial details clearly with no hidden fees, agendas. I highly recommend them for a pleasant car buying experience. More

by Twopak5704

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Dave Sosnowski

Helpful 0

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Jul 23, 2020 -

Toyota of Bourbonnais responded

Thank you for those kind words. We are very happy to hear that you truly enjoyed your experience. We feel the more confident our customers are with their decision, then the better off everyone is with the experience. We look forward to helping any friends or family so they can enjoy the same treatment! Enjoy!!

July 17, 2020

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Employee Rating

Bought a used car didn't buy plates. 17 DAYS later went to DMV to get personalized plates. No data from dealership.17 DAYS!!!!! Unexcusable! to DMV to get personalized plates. No data from dealership.17 DAYS!!!!! Unexcusable! More

by twh4001

Customer Service

Price

Recommend Dealer

Helpful 0

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Jul 17, 2020 -

Toyota of Bourbonnais responded

We appreciate reaching out to let us know about your frustration with going to the DMV to get plates done yourself for a vehicle you purchased. When Illinois residents purchase a new or used vehicle from us, we are able to issue new plates right at our store the very same day. We also do your title work and send everything to the State of Illinois. After you decided not to transfer plates from a previous car and to get new plates, we would be happy to issue your new plates and FedEx them overnight to you. If you purchase a car private party, the seller would sign their title and hand it to you. Then you have to do all the legwork going and waiting at the DMV to pay your taxes, apply for new plates, and hand them the title so they can send it down to get put in your name and mailing the new title out to you. If you purchase a car from a dealership, the dealership issues you new plates on the spot, files and pays tax for you, submits the title application online to register the vehicle and plates; and the dealership also completes the title work and sends it down to the State to get put in your name and then the State physically mails out the new title. Therefore saving customers from having to do any of the legwork getting a new vehicle. If someone wants to personalize the plates, then that person can do so by upgrading the random issue that the dealership provides and only paying for any upgrade difference for personalized or vanity plates. That process can be done online as well without visiting the DMV. We never want our customers to feel frustrated or to think that we were not wanting to help. We are here to provide a service when purchasing a vehicle to make things easier, not harder. If you still need new plates, we would be happy to get them done for you the SAME day you request them. Then, you're more than welcome to pick them up in person or we will FedEx them out to you.

Jul 24, 2020 -

Toyota of Bourbonnais responded

We appreciate the reply. Maybe another phone conversation would help clarify the situation and get your plate issue resolved. When we sell any vehicle on the lot to an Illinois resident, we do not hand over a physical title. We issue new plates on site or provide a temporary plate. We also send the title down to the Secretary of State to get processed and issued in the name of the new owner and apply a lien if necessary. When we receive a car through a trade in with a payoff, we receive a power of attorney to sign the title upon receipt from the lender. Then we send it to the Secretary of State to process and issue in the name of the new owner. In the end, we want you to have the plates you need and we are willing to process and issue your plates on site and you can pick them up in person or we can FedEx them out to you. We are here to help and get you your plates as soon as you let us know. The title will come from the Secretary of State directly to you since there won't be any lien assigned.

Jul 24, 2020 -

twh4001 responded

turns out the DMV in Springfield told me that this dealership sold me the car illegally. They were supposed to have had the title in hand before they sell the car

June 16, 2020

Dealership Rating

Employee Rating

Great customer service. Always professional. Janelle always goes out of her way to help put you in the vehicle you want. Rob was friendly and very accommodating. I have purchased multiple cars here. always goes out of her way to help put you in the vehicle you want. Rob was friendly and very accommodating. I have purchased multiple cars here. More

by lzimmy

Recommend Dealer

Yes

Other Employees Tagged: Rob Reus, Dave Sosnowski

Helpful 0

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Jun 16, 2020 -

Toyota of Bourbonnais responded

Thank you very much for your kind review! We value your repeat business and we appreciate the opportunity to earn your business when you need a new ride!! Glad to hear you enjoy working with our staff! Enjoy!!

May 30, 2020

Dealership Rating

Employee Rating

Jason was very helpful and very easy to work with. He got us in and out quickly with no problems. Great price and great service us in and out quickly with no problems. Great price and great service More

by fortneyemma

Recommend Dealer

Yes

Other Employees Tagged: Jason Connor, Todd Zummallen

Helpful 0

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May 30, 2020 -

Toyota of Bourbonnais responded

Great to hear! Jason is a great asset to our team and he goes above and beyond to help. We are very happy that you gave us the opportunity to earn your business and show you what we're all about. Now you have a place to come in the future and a place to refer to friends and family. Thanks again and enjoy your new ride!!

March 16, 2020

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Employee Rating

Top Notch Customer Service The entire experience was top notch and friendlier than any dealership that I've ever dealt with, hands down, and they were professional as well. We c The entire experience was top notch and friendlier than any dealership that I've ever dealt with, hands down, and they were professional as well. We called in advance and Janelle was fully prepared for us. More

by Nate R

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 20, 2020 -

Toyota of Bourbonnais responded

Thank you very much Nate! We really appreciate your business and for sharing your great experience with Janelle. She's a great asset to our team! We are here to help anytime you need in the future!

January 17, 2020

Dealership Rating

Employee Rating

Best place to buy a car dealership always nice Janelle is the best I have bought many cars from her I will be back in the future the best I have bought many cars from her I will be back in the future More

by Lisa

Recommend Dealer

Yes

Helpful 0

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Jan 17, 2020 -

Toyota of Bourbonnais responded

Wow....thanks Lisa!! Great to hear that you enjoyed your experience!! Janelle is a great asset to our company and she'll be there if you need anything in the future. We appreciate sharing your feedback and rating our dealership!!

October 31, 2019

Dealership Rating

Employee Rating

12th vehicle purchase from Janelle!! We have really appreciated all that Janelle Hindman has done for us over the years. Our most recent purchase of a 2018 Toyota Highlander our total pur We have really appreciated all that Janelle Hindman has done for us over the years. Our most recent purchase of a 2018 Toyota Highlander our total purchases to 12. Janelle is very knowledgeable about the vehicles and willing to answer the multitude of questions I throw at her! I can not recommend her enough. She never disappoints!! More

by Lynnette

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Oct 31, 2019 -

Toyota of Bourbonnais responded

12....Wow!! We really appreciate the continued business as that is the biggest compliment and means a lot! Janelle is a great member of our team and we're glad to hear you enjoy working with her! We strive to build a great atmosphere to be comfortable buying a vehicle! Thanks again and Enjoy #12!!

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