Jannelle Giacomo
Jannelle Giacomo at Metro Lexus
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Jannelle Giacomo | Page 2

Finance Director

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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4.9
19 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

15 yrs, 9 mos

4.9

19 Reviews

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19 Reviews of Jannelle Giacomo

June 29, 2023

Dealership Rating
Employee Rating

Friendly, reliable, serious, accommodating,easy, no hidden agendas regarding price or trade value or delivering date More

by Soli
Sales Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Metro Lexus responded

Soli, thank you for the review! We are thrilled to hear that you had a successful purchase experience working with the Metro Lexus team. Drive safely, and we hope to see you back!

January 13, 2023

Dealership Rating
Employee Rating

We worked with Kevin for several years and he has always done a great job for us. He answered all of our questions and spent a lot of time teaching us all the amenities of our new car. As always he is a pl More

by Scaloggers2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan , Lisa Cales, Kevin McGuire

Jan 13, 2023

Metro Lexus responded

Thank you for your confidence in Kevin and our team! We appreciate your feedback here at Metro Lexus. Have a great rest of your day!

December 30, 2022

Dealership Rating
Employee Rating

Kept their word on a complicated deal , made last summer. Appreciate their true and valuable honesty More

by Soli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2022

Metro Lexus responded

Thank you for the great review and kind words about Metro Lexus. We are pleased to hear about our team's great work, and we hope to see you in the future!

July 17, 2022

Dealership Rating
Employee Rating

I had a great sale and salesman, Ryan! Very friendly and quick service this is my second Lexus and I will return there for my next car! More

by Stacyadkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Yee

Jul 19, 2022

Metro Lexus responded

Stacy, we are thrilled that Ryan took such great care of you and earned your continued business! Thank you for coming to Metro Lexus and for sharing your feedback. Safe travels until we see you again!

June 30, 2022

Dealership Rating
Employee Rating

As long as MATT LONG sells Lexus, I will buy from him. He was extremely patient as I changed the model several times. When I finally settled on what I wanted, he spent weeks looking for my new car (there More

by CJNielsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Long

Jun 30, 2022

Metro Lexus responded

Thank you so much for taking the time to share your appreciation for Matt and all he does for the Metro Lexus team. Congrats on finding a new-to-you Lexus RX 350 that checks off all the boxes. It was such a pleasure having the opportunity to earn your business, and we hope to have that chance again down the road. Until then, drive safe!

June 29, 2022

Dealership Rating
Employee Rating

My husband and I came in just to look in May. Fell in love with the 350rx. Never thought brooks end up owning my dream car! We picked her up on June 27th. Ryan stayed in contact with us while my More

by Johnhopkins2509
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Yee , Skylar! She’s awesome!!!!!!!!!

Jun 29, 2022

Metro Lexus responded

Thanks so much for this great rating and review! We're delighted that you enjoyed working with Ryan and our team here at Metro Lexus. We hope you continue to love your new Lexus RX 350!

June 28, 2022

Dealership Rating
Employee Rating

The space was clean and classy. Our salesperson (Lisa Cales) was helpful and informative but not at all pushy. The used car sales manager came to introduce himself. Everyone was fri More

by Mrs. Russo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Cales

Jun 28, 2022

Metro Lexus responded

It is gratifying to hear that Lisa and the team took such great care of you! Thank you for choosing Metro Lexus and for sharing your feedback. Safe travels ahead!

June 15, 2022

Dealership Rating
Employee Rating

Working with Colin, Tom and Jannelle was a 5 star experience from the moment we arrived to test drive a Lexus ES350, throughput the entire car buying experience. Everyone was very friendly and made u More

by robadsit
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan, Colin Haire

Jun 15, 2022

Metro Lexus responded

Thank you for taking the time to share. We're glad the team was friendly and welcoming during your recent visit to Metro Lexus! It makes us happy that Colin and Tom were caring and nice to work with. See you again next time you need us!

May 24, 2022

Dealership Rating
Employee Rating

The entire buying experience was enjoyable. We were impressed with Colin’s competence and the professional attitude of all of the Metro Lexus staff. We most definitely will use Metro in the f More

by KELLEYDJ2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Sustersic, Colin Haire

May 25, 2022

Metro Lexus responded

Kelley, we are thrilled that we had the opportunity to assist you with your purchase! Thank you for choosing Metro Lexus and for sharing your kind words about Colin. Enjoy the ride!

2

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