Jannelle Giacomo
Jannelle Giacomo at Metro Lexus
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Jannelle Giacomo

Finance Director

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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4.9
19 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

15 yrs, 9 mos

4.9

19 Reviews

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19 Reviews of Jannelle Giacomo

May 01, 2024

Dealership Rating
Employee Rating

My wife and I wanted to recognize Marisa for providing us outstanding customer service. She assisted us with setting up a scheduled maintenance for our GX. Also, she answered our questions regarding covera More

by Drewy888
Recommend Dealer
Yes

Other Employees Tagged: Marisa Bekoscke, Pete Spacagna

May 01, 2024

Metro Lexus responded

We're so glad to know that Marisa provided you with outstanding service at Metro Lexus. It's our goal to make every client feel valued and well-informed about their vehicle maintenance. Thanks for taking the time to share your experience!

March 27, 2024

Dealership Rating
Employee Rating

Everyone from salesman up to GM very nice, knowledgeable, and helpful. They took the time to make me feel like I was the customer there. More

by B21wasko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Yee, Josh Jancha

Mar 27, 2024

Metro Lexus responded

We're delighted to know that our team at Metro Lexus made you feel valued and well-informed. Thanks for taking the time to share your positive experience with us!

February 07, 2024

Dealership Rating
Employee Rating

Metro Lexus is one of the best dealership I’ve ever dealt with. On entering the dealership you are greeted with a friendly receptionist. Terry our sales person was exceptional. Our car was prepared and re More

by Chester_davidson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry Ramey

Feb 07, 2024

Metro Lexus responded

Chester, we're delighted to know that your experience with Terry and the rest of our team at Metro Lexus was memorable. We strive for exceptional service from start to finish! Thanks for sharing this positive feedback.

December 28, 2023

Dealership Rating
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I had an outstanding experience at Metro Lexus, and I want to commend Christian Miller for his exemplary performance in delivering our new RX350. From start to finish, Christian's professionalism, knowle More

by Ctcooper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Miller, Abed Darwish

Dec 28, 2023

Metro Lexus responded

We're delighted to know that you had an outstanding experience with us at Metro Lexus! It's great to see Christian and our team were able to provide a seamless process for your new Lexus RX 350. Thanks for the kudos, we appreciate it!

December 14, 2023

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Employee Rating

Professional service, friendly team, well run dealership, great product - the buying experience was pleasant and easy. More

by marenmary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cordis Bunch , Lori Frank

Dec 14, 2023

Metro Lexus responded

We're delighted to know that you had a pleasant and easy buying experience at Metro Lexus. Thanks for the kind words about our team and services!

December 05, 2023

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It was a pleasure dealing with Tori. She had great communication and responses throughout our process and a can-do attitude and determination to break through any hurdles with a sense of More

by canubarrett201
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Sustersic, Tori Neiderer

Dec 05, 2023

Metro Lexus responded

We're so glad to know that Tori was able to make your buying experience a positive one here at Metro Lexus! It's great hearing about her can-do attitude and sense of humor. Thanks for sharing this feedback with us, we appreciate it!

September 30, 2023

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Employee Rating

I have been a customer at Metro for many years. Matt was very easy and pleasant to work with. More

by willis1010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Long

Oct 02, 2023

Metro Lexus responded

Willis, thank you for being a loyal Metro Lexus customer! We appreciate your kind words for Matt and the five-star review. See you next time!

September 29, 2023

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Excellent follow up and follow through. She did everything possible to satisfy my expectations. Don’t lose her she’s a keeper. Knowledgeable and professional. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2023

Metro Lexus responded

Mike, we're delighted to know our team at Metro Lexus met your expectations and provided excellent service. We agree - she's definitely a keeper! Thanks for the positive feedback.

September 29, 2023

Dealership Rating
Employee Rating

i’ve been buying at lexus for many years. my usual salesman retired and referred me to Matt. i was not disappointed. i was coming due on my lease and matt andi discussed the best time to ge More

by garytohio51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura, Matt Long

Oct 02, 2023

Metro Lexus responded

We're so glad to know that Matt was able to step in and continue providing the excellent service you've come to expect from us at Metro Lexus. It's wonderful to hear how satisfied you are with your new lease deal! Thanks for sticking with us over the years, we appreciate it.

September 27, 2023

Dealership Rating
Employee Rating

Straight forward and to the point. Gerald was the reason I purchased the RX 350 from Metro Lexus. Exceptional service. More

by jp798
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Gerald Ariyasingam

Sep 27, 2023

Metro Lexus responded

We're glad to know Gerald's exceptional service made your experience at Metro Lexus a positive one. Enjoy the smooth ride in your RX 350!

1

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