Jared Drew | Page 19

My truck was delivered to O. D.Jeep on Monday afternoon, and my scheduled appointment was for Tuesday at 07:30. On Monday, the shop mechanic said it was most likely the starter. I D.Jeep on Monday afternoon, and my scheduled appointment was for Tuesday at 07:30. On Monday, the shop mechanic said it was most likely the starter. I agreed. He said to make sure we checked in with Jared. We waited in line for 45 minutes to do so, and was greeted by a very hostile service writer who penciled all of my info down on a sticky note and told me (asked me): dude, if your appointment is for tomorrow, we'll get to it then, why are you checking it in now? Because the mechanic told me to... On Tuesday, Jared asked me who my warranty was through, and I responded the name. On Wednesday I called to inquire. Jared lied to me and said he had sent me an authorization form to fill out 19 hours before, and couldn't do any work until that was signed. He also told me he needed the phone number for the warranty company, so he could contact them. He then sent me the link. While he was on the line, I filled it out and signed it. I told him what I had done, and he got upset with me and said I shouldn't have signed that because he was going to go through the warranty to fix the issue. He told me it was the starter, and that he would put it on order, and that it would be in Thursday morning, but the shocks needed to be replaced and that would mean leaving the vehicle longer. I reminded him that I work out of this vehicle, and that it was urgent to get it back as soon as possible. He acknowledged that. On Thursday afternoon I called and spoke to Jared and he said: Dude, I'm putting that part on order now, it will arrive Friday morning and as soon as it gets here, we will put it on the vehicle for you, but we still need to address the shocks. I said I understand, and when the shocks get in, we could schedule a separate appointment for them. Friday at noon I called and inquired about my vehicle. Jared responded it had just been finished and we could come in to get it. I told him I was 12 minutes out. He said ok, we'll have it ready for you when you get here. I arrived. Paid him and signed too many papers, he handed me the fob and said/asked: they didn't pull your vehicle up? I said no, its in your tow lot out back. That's where I retrieved it. Jared was hostile, disrespectful, and unprofessional the entire time he was handling my vehicle. I hope this is an anomaly for Olathe Dodge More

by LEESNDEE Verified Customer Verified Customer

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Great team! Took my truck in for it's first service and it was quick and painless. They even took care of a small warranty issue so now I'm good to go. Took my truck in for it's first service and it was quick and painless. They even took care of a small warranty issue so now I'm good to go. More

by DEREK70 Verified Customer Verified Customer

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Jared - friendly, customer oriented, good disposition, detail oriented Dealership - clean , good air quality in waiting room detail oriented Dealership - clean , good air quality in waiting room More

by Kyoakum Verified Customer Verified Customer

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This dealership is not to be trusted. They lie and ignore you. Bad communication skills. Only care about your money They lie and ignore you. Bad communication skills. Only care about your money More

by nsidemyself Verified Customer Verified Customer

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The service department at Olathe Chrysler Jeep Dodge was very accommodating and communicated everything very clearly! They worked hard with me to get everything I needed done! This is why I only use them to very accommodating and communicated everything very clearly! They worked hard with me to get everything I needed done! This is why I only use them to service my vehicles! More

by Toni Heflin Verified Customer Verified Customer

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It was great quick response quick service Jared was fantastic. In town working he made it easy.....Thank you fantastic. In town working he made it easy.....Thank you More

by T Foutch Verified Customer Verified Customer

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Excellent service as always. My favorite dealership over the years. I’ve bought new & used cars here before & sold some here too. I’ve also had many vehicles serviced here as wel My favorite dealership over the years. I’ve bought new & used cars here before & sold some here too. I’ve also had many vehicles serviced here as well, & will continue to do so. Thank you for all your efforts! 😁👍 More

by Jason7890 Verified Customer Verified Customer

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The deal ship was great and clean. Shawn was friendly and explained the time frame for my service. Great over all experience Shawn was friendly and explained the time frame for my service. Great over all experience More

by KEMPPRINCESS Verified Customer Verified Customer

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My bolt on my training was loose and came off when driving. So I had to fixed my self driving. So I had to fixed my self More

by mikeldavis48 Verified Customer Verified Customer

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Everybody was very professional and helpful. We were highly satisfied with the work performed on our jeep. We were highly satisfied with the work performed on our jeep. More

by LJSWAS Verified Customer Verified Customer

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