Jared Goodman | Page 3

Jared was great to work with, however I came in for two things: oil change including checking liquid levels, and an update to the navigation system. My appointment was for 2:30pm but I didn't get in until things: oil change including checking liquid levels, and an update to the navigation system. My appointment was for 2:30pm but I didn't get in until 2:40.. They had ordered the wrong navigation chip, so that was not done. It took 2.5 hours to do the rest of the service. I live 50 minutes away, so getting the car after 5pm put me in rush hour with over an hour commute. I am 70 years old and do not see to drive at night, and I told Jared that at about 4:30. I am beyond angry that your technician put my safety at risk. Not to mention my blood pressure during the very concerning drive home. Why did a simple service take over 2.5 hours (usually 1.5 to 2 hours)? Also, I bought the vehicle at Jim Hudson, it's always been serviced there so there is absolutely no reason for the wrong navigation chip to be ordered. They are well aware of the year and model of the vehicle. I usually don't write negative reviews, but this was totally unacceptable and I'm not sure I will be a return customer any longer At the very least, I don't want that service technician to work on my vehicle. Very bad look for Jim Hudson. I don't want him to lose his job, but my goodness - training is definitely needed.. More

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Fast appointment scheduling and excellent service! The entire experience was first class—great job everyone! The entire experience was first class—great job everyone! More

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The associates are always courteous and helpful, and the service is exceptional at every visit. service is exceptional at every visit. More

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My experience with Deanna was great I rec her every time I need service she very respectful and take care of her customers I’m glad she on team at Jim Hudson Lexus I need service she very respectful and take care of her customers I’m glad she on team at Jim Hudson Lexus More

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Jared provided excellent service being it was my very first experience having my car serviced. first experience having my car serviced. More

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Service was actually a warrantee repair to the sunroof. They were very diligent in locating the problem and completing the repair. I am totally satisfied with the results. They were very diligent in locating the problem and completing the repair. I am totally satisfied with the results. More

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Jared is always a gentleman. I can count on him to have my vehicle completed in a reasonable time. He’s always personable, yet professional. He keeps me informed of the progress, I can count on him to have my vehicle completed in a reasonable time. He’s always personable, yet professional. He keeps me informed of the progress, while I wait for my vehicle. It’s a pleasure to work with Jared. During my visit, I encountered several other staff members at Jim Hudson who were very warm and friendly. I appreciate the hospitality I receive when I visit. More

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Jared was so helpful and attentive. I trust you to take a good care of my car. I trust you to take a good care of my car. More

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My service experience is always the best at Jim Hudson Lexus. I always request Jared for my service advisor. He has excellent communication and keeps me in the know about my vehicle. He is a great asset Lexus. I always request Jared for my service advisor. He has excellent communication and keeps me in the know about my vehicle. He is a great asset to the company. He always get a 5 star review from me. More

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Great service. Very professional and courteous. Timely service. Jared our advisor was great. Will definitely go back for service and recommend family and friends. Very professional and courteous. Timely service. Jared our advisor was great. Will definitely go back for service and recommend family and friends. More

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