Chris Friedah

I have been a Lexus customer for over 19 years. I brag about the customer service you receive at the dealership whenever I talk about about my car. However, recently, I was met with a disappointing I brag about the customer service you receive at the dealership whenever I talk about about my car. However, recently, I was met with a disappointing interaction involving my dad, a disabled Vietnam Veteran, trading in his Lexus for another one at this dealership. We ultimately had to speak with Chris Friedah as their was confusion/misunderstanding about the process for using his VA Disability Car Allowance. When I asked Chris what was the process, he shrugged his shoulders and said "I don't know." This was after we had gotten into a contract and found out that the allowance wouldn't be granted until the certification (and driving test). Chris told us that the lower contract would be voided and the larger contract would go into effect if we did not have the certification in hand by the end of the NEXT business day. My issue is that someone in a managerial position should be able to tell you the process instead of shrugging it off as something they have no need to know. I would have at least gotten up and pretended to look for the process to show a bit of care. In the end, we were basically told that we now have a larger amount contract and to figure out the rest ourselves. Chris apparently is "upper" management of some sort as he was brought in to talk to us - this makes the whole exchange and lack of concern and knowledge even more shocking. If anything is taken away from this review it's for Jim Hudson to train it's management team on the different processes and to possibly have a 'refresher' course of some type on customer service, specifically for loyalty customers and veterans. I'll also add that Vincent Ciuffo would be a good standard/example to model when it comes to making customers feel valued, exhibiting a trustworthy and caring attitude, and actually helpful. More

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Worst buying experience of my life. No one listened to what I wanted. It felt like someone trying to sell me a timeshare. I made mistakes and they took advantage. Will never purchase fr No one listened to what I wanted. It felt like someone trying to sell me a timeshare. I made mistakes and they took advantage. Will never purchase from them again! More

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Jim Hudson Lexus is a superior dealership which has provided nothing but excellent service & sales assistance to me & my husband for over 20 years. Christian was excellent in all aspects of my recent provided nothing but excellent service & sales assistance to me & my husband for over 20 years. Christian was excellent in all aspects of my recent purchase! Jacob Parks is a wonderful technical educator who lead me through tutorial on my new RX350 Luxury edition!! He is both kind & caring in his own special way. More

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Anthony Counts was my salesman when I purchased my 2023 Lexus, and he made it one of the exciting, enjoyable and rewarding days I have ever experienced. He is personable, professional, patient, and knowle Lexus, and he made it one of the exciting, enjoyable and rewarding days I have ever experienced. He is personable, professional, patient, and knowledgeable. He never applied pressure. His focus was on my satisfaction. He was especially kind during all my negotiating and never tried to hurry me. Anthony even presented me with a bouquet of flowers for my 82nd birthday. I love my new car and the outstanding treatment I received. Thank you Anthony, Chris, and Mike. More

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Kyle is both professional and personable, patient and he was always honest whether the info was to his benefit or not. Always pleasant, making car buying easy and enjoyable. was always honest whether the info was to his benefit or not. Always pleasant, making car buying easy and enjoyable. More

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Great dealership. Knowledgeable and courteous staff. They strive to make the owners of the vehicles feel special. Knowledgeable and courteous staff. They strive to make the owners of the vehicles feel special. More

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If you want a pleasant and efficient car buying experience, please try this dealership! Anthony was superior and the flowers I loved! Finance was also a breeze! I will recommend this dealership and experience, please try this dealership! Anthony was superior and the flowers I loved! Finance was also a breeze! I will recommend this dealership and will return for another car in future! More

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My Wife and I had the pleasure of working with Kyle…great guy awesome salesperson not pushy and kept us informed throughout the 3 month process. We had the opportunity to buy elsewhere, but decided not to be guy awesome salesperson not pushy and kept us informed throughout the 3 month process. We had the opportunity to buy elsewhere, but decided not to because of Kyle!!! If you are in market for a New Lexus go see Kyle Reed at Jim Hudson Lexus! More

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My sales experience was phenomenal! Christian ensured that all of my questions and concerns were addressed. I left with the vehicle of my choice!!! that all of my questions and concerns were addressed. I left with the vehicle of my choice!!! More

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As always, Jim Hudson Lexus is a top notch organization. This was my third experience buying a car from them. The organization matches the quality of their cars. This was my third experience buying a car from them. The organization matches the quality of their cars. More

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