Jarred Anderson

Maybe I just went in on a very busy day. However, they took my car at the service desk, sent me into that waiting room, and didn't talk to me again. I was there two hours for an oil change. However, they took my car at the service desk, sent me into that waiting room, and didn't talk to me again. I was there two hours for an oil change. I did arrive 20 minutes early to my appointment. Then once I was there I was only sent a service report with the mechanic explaining what was wrong, after I was there two hours. Thank goodness the mechanic wrote out what was wrong or I would have had no idea. When I eventually spoke with the guy at the counter, he didn't go over it with me like many of the other service centers I've been at do. My CV joints are apparently leaking despite me having had those changed out two years ago at a different dealership but I guess since they were so busy nobody spoke to me about any of this. They just asked if I wanted to do the 800 dollar service and when I decline it took me out to my car not even mentioning that it could be a huge issue. Just let me walk out. He walked me to my car, kept pressing the button on the key fob, because he had no idea where they put it. when I said it didn't work, he asked if I changed the battery in the key fob, when I said it had never worked he just went "weird." and I had to find my car, again I guess because he was so busy he didn't even know what car to look for to take me to. I usually take it to a different Toyota dealership and maybe thats my issue but at the other one they at least have the decency to talk to me about what the mechanics said was wrong and treat me like I'm someone rather than just another person adding to their very busy schedule. Maybe this dealership is just giving their service counter more people then they can actually deal with because I've been to the other dealership on a Saturday and had more communication there when I walked in then I did at this one my entire experience. More

by r Verified Customer Verified Customer

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They fixed one problem but my check engine light and my traction control is still off that was why I brought it there to begin with traction control is still off that was why I brought it there to begin with More

by DANIEL.BURKETT.GVL Verified Customer Verified Customer

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Excellent service! ! Was in and out in a timely fashion. Will continue to come back1 ! Was in and out in a timely fashion. Will continue to come back1 More

by RICKMILLER0 Verified Customer Verified Customer

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Very good service for a recall and service. Always great people for a great price! Always great people for a great price! More

by GMHEMINGWAY0 Verified Customer Verified Customer

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Always appreciate the great work you guys provide and being upfront whether you need service or not on one's vehicle. Thanks as always! John being upfront whether you need service or not on one's vehicle. Thanks as always! John More

by JBRUT64 Verified Customer Verified Customer

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When you request a service and they can’t fulfill it because it’s a Saturday shouldn’t they let you know it won’t be done because it is a Saturday ahead of time? because it’s a Saturday shouldn’t they let you know it won’t be done because it is a Saturday ahead of time? More

by robin.cantrell Verified Customer Verified Customer

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Disappointed that the 3 new tires ordered do not match the tire I bought from you last year. The new tires are Yokohama A/T and the one from from last year is a Yokohama A/T. As a loyal customer who belov the tire I bought from you last year. The new tires are Yokohama A/T and the one from from last year is a Yokohama A/T. As a loyal customer who beloved you do excellent work, this was a surprise. Now a need a 4th tire to match the 3 I bought More

by cpbulls Verified Customer Verified Customer

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I have purchased many vehicles from this dealership. Always has been a pleasure dealing with everyone. Always has been a pleasure dealing with everyone. More

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Enjoy our encounters. A little slow on service yesterday but great results. Would come back. A little slow on service yesterday but great results. Would come back. More

by shelley6547 Verified Customer Verified Customer

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Transmission went out on my 2020 Highlander. Dealership wouldn't provide a vehicle while waiting for the warranty to decide if it would pay or during repair. It was a two week process. That wa Dealership wouldn't provide a vehicle while waiting for the warranty to decide if it would pay or during repair. It was a two week process. That was fairly short since they had said possibly two months. I've had my car back for two weeks and during the first week it shifted really hard when going from. Park to drive. I have called the dealership and responded to an email about my service stating this with no response. More

by Tammygalbreath Verified Customer Verified Customer

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