Jarrett Elder Sr. | Page 111

Toyota of Coconut Creek responded

Anne - I am sorry to see that your vehicle continues to have problems that remain unresolved. I want to be sure that we are doing everything we can to get you up and running, so I hope that I can step in and get this issue sorted out. I will look for your contact information to reach out to you, but in the case that I am unable to find it, would you consider giving me a call? Thank you for bringing this to my attention, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Toyota of Coconut Creek responded

Thank you for making the trip to see us and for commenting on Jarrett's hard work! The entire Al Hendrickson Toyota team is grateful for your business and kind words.

Toyota of Coconut Creek responded

Thank you for your confidence in our service team! We are grateful for your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

Toyota of Coconut Creek responded

Thank you so much! We are delighted to hear that you've been satisfied with our service and we appreciate you taking time to commend our team. Enjoy your weekend! - Al Hendrickson Toyota team

Toyota of Coconut Creek responded

We want to apologize that you were kept waiting. Your frustration is understandable, and I will address this matter with the staff so we can continue providing a great experience for our guests. In the meantime, if there is anything I can do to make things right, please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

I'm sorry that you're frustrated with the wait time and that our team did not adequately communicate this to you. We strive to be efficient, and it's concerning to have dropped the ball. If there's anything else we can do for you, please let us know. Thanks, Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

This feedback makes us smile! Thank you for choosing Al Hendrickson Toyota for your service needs, and for sharing your support of our team. We look forward to seeing you again!

Toyota of Coconut Creek responded

I'm sorry to hear that we didn't meet your service expectations. It's always our goal to go above and beyond to ensure all your concerns are taken care of, and if we didn't succeed this time, I apologize. I would appreciate the chance to learn more about your visit so I can understand what occurred to prompt such a low rating. Please reach out to me at your earliest convenience. Kindly, Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

Thank you for the great review! We appreciate your repeat business and hope to continue working with you down the road. Safe travels! - The Al Hendrickson Toyota team

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!