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Jarrett Elder Sr.
Jarrett Elder Sr. at Toyota of Coconut Creek

Jarrett Elder Sr. | Page 64

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.8
1,824 Reviews
4.8

1,824 Reviews

Write a Review

1824 Reviews of Jarrett Elder Sr.

December 20, 2022

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Employee Rating

Checking in went smoothly and checkout as well. The oil change and tire rotation were excellent! More

by RENESG.44
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Service Time
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Recommend Dealer
Yes
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Dec 20, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

December 19, 2022

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Aside that my vehicle/truck had some after market items with limited work to do, 5 hours is NOT the average wait time to check fluids or headlights to say the least. Totally unacceptable! More

by BORI210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service Department

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Jan 03, 2023

Toyota of Coconut Creek responded

I'm disappointed to hear you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. While we strive to thoroughly care for each vehicle individually, this can increase wait times in certain instances. If you are willing, I would appreciate the opportunity to learn more about your visit to see if we can improve going forward. Please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 19, 2022

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Service is good but not the best as next door Lexus , Infinity , BMW or Mercedes Bens up on state7 up on Coconut Creek Turtle run. Need to be updated inside and out. More

by MOLINANOEL18
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Workmanship
Service Time
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Recommend Dealer
No
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Jan 03, 2023

Toyota of Coconut Creek responded

Thank you for the review. We are always looking for ways to improve for our guests, ad we would appreciate the chance to speak with you to see what more we can do to improve. If you are willing to discuss this further, please feel free to reach out. Best, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 18, 2022

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Brought my car in for its first service appointment. It only took less than an hour as long as I showed up at 6:30 AM. The dealership does a good job getting people in and out. More

by JUPITERBRIAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

December 17, 2022

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This dealership has good customer service and maintenance was helpful. It was a good experience. More

by LEACABALLERO
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Service Time
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Recommend Dealer
Yes
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Dec 19, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 17, 2022

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I keep getting these review surveys with no feedback from the sender. I had a 9 am appointment for an oil change & after asking several times my car had still not moved in 90 minutes. They knew I would be wa More

by 39TONYT
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Service Time
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Recommend Dealer
No
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Jan 03, 2023

Toyota of Coconut Creek responded

Tony, I apologize for your visit taking longer than anticipated and for any unwanted communication on our end. We strive to deliver a professional purchase experience, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices moving forward. Lastly, if there is anything more I can do to assist you or better your time working with us, please feel free to reach out. Best, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 16, 2022

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Did not receive any feedback on multi point inspection. Service rep seemed annoyed when I asked questions after service was completed. More

by JOHNSPELLMAN0152
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Daus

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Jan 03, 2023

Toyota of Coconut Creek responded

John - I'm so sorry to see that you didn't feel properly informed. We aim for excellent service and never want our customers to feel let down. Please reach out when you have the chance so we can try and make things right. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 16, 2022

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Two comments. One - For some reason the service is getting slower. It took more than 3 hours for basic maintenance. Two - It appears that some service representati More

by fcroig
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2023

Toyota of Coconut Creek responded

Thanks for taking the time to share your feedback and encourage us to improve for our customers. I'm sorry that your service visit wasn't faster and that you feel our team could work more efficiently. We are still short staff and working on hiring more technicians. I'll be sure to pass this feedback along, and if there's anything else you'd like to share, please give me a call. I'm here to help. Norman Frantz - Service Manager - 954-545-6931

December 15, 2022

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Employee Rating

Bad service. .don’t think they know what they are doing..not buying a car from their ever again! More

by VINCENTKOZLOWSKI1
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 03, 2023

Toyota of Coconut Creek responded

I would like to apologize that we didn't leave a better impression during your experience here. We strive to deliver 5-star accommodating service, and I am disappointed to see we've fallen short of our high standards. I would appreciate the opportunity to learn more about what transpired in order to help assist you better moving forward. Please give me a call at your earliest convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502.

December 09, 2022

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Employee Rating

I like the service I able to buy me 2018 Corolla without a down payment the tech guys are grate . More

by tazzapa8641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO

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Dec 09, 2022

Toyota of Coconut Creek responded

Congrats on your new 2018 Toyota Corolla! We are grateful for your business and five stars. See you down the road at Al Hendrickson Toyota!

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