Jarrett Elder Sr. | Page 71

Toyota of Coconut Creek responded

All of us at Al Hendrickson Toyota are grateful for your feedback and will be sure to keep it in mind moving forward. Thank you for being such a great customer and we hope to see you again next time!

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that Jarret delivered such an outstanding service experience. With regard to the rest of your review, I apologize for your visit taking longer than anticipated and assure you that we will work to improve our efficiency in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Toyota of Coconut Creek responded

Thank you for the review and for taking the time to share this feedback! We will be sure to keep it in mind moving forward. Safe travels, and we hope to see you back again at Al Hendrickson Toyota!

Toyota of Coconut Creek responded

Robert–I am so sorry to hear that your vehicle was not returned to you in proper condition. We pride ourselves on our thorough and accurate service, and it's very disappointing to see that we let you down this time. I will be sure to speak with my team immediately to ensure this is not a recurring issue. Additionally, I'd really appreciate the opportunity to speak with you directly so I can make certain your remaining services are completed. If you are willing, please consider calling me at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

Lamento oír que no le pudiéramos ayudarle en una manera oportuna. Quiero entender mejor como nos hayamos quedados cortos esta vez para asegurarme de que mejórenos hacía adelante. Por favor, llámeme a su conveniencia. Estoy disponible para conectar y ansioso para asistirle. Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

We are happy to hear that our team finished your work in a timely manner. Thank you for choosing Al Hendrickson Toyota and fro sharing a five-star review. We hope to welcome you back for your future service needs!

Toyota of Coconut Creek responded

This feedback is concerning and if there was a mistake on our end, I apologize. We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. In the meantime, I think it would be best if you and I touched base so we can work toward a solution. Please give me a call when time allows. Best, Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

Antoinette, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!