Jarrett e is the best, very polite, respectfully and best
service person I know, well please when leaving.
service person I know, well please when leaving.
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by ADRIAN_WALK
Verified Customer
Verified Customer
Mar 20, 2022 -
Toyota of Coconut Creek responded
Jarrett and the team appreciate your kind words, Adrian! Thanks for choosing Al Hendrickson Toyota!
The service desk advisors are rude.
Elder specially is one of the rudest associates working here. Regardless of how good their work is, customer service leaves a sour taste
Elder specially is one of the rudest associates working here. Regardless of how good their work is, customer service leaves a sour taste
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by D.SEN416
Verified Customer
Verified Customer
Other Employees Tagged:
Henry
Apr 06, 2022 -
Toyota of Coconut Creek responded
This feedback is concerning to receive. I expect the highest level of service from my team, and it is disappointing that this was not better reflected in your time working with us. I apologize for the way you were treated during your visit and would appreciate the chance to speak with you to see what I can do to make things right. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931
Jarrett you are awesome!
We have been working together for a while now. No complaints. Thank you
We have been working together for a while now. No complaints. Thank you
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by Simmy
Verified Customer
Verified Customer
Mar 21, 2022 -
Toyota of Coconut Creek responded
Thank you so much for this glowing feedback about Jarrett! We truly appreciate your longtime business and kind review. Hope to see you next time at Al Hendrickson Toyota!
Excellent , on time and professional thanks thanks thanks
thanks, this is ridiculous that we have to write 15 words…
thanks, this is ridiculous that we have to write 15 words…
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by ANNABELLASOLIS
Verified Customer
Verified Customer
Mar 21, 2022 -
Toyota of Coconut Creek responded
Annabella, thank you for taking the time to share your experience! We are so glad to hear that the Al Hendrickson Toyota team earned your five stars. Drive safely, and we hope to see you back again down the road!
I would give you five-star rating except I still have
issues with my truck and that stuff about not topping off my gas tank does not fly, first I don't do it and since my last visit I have given your rec
issues with my truck and that stuff about not topping off my gas tank does not fly, first I don't do it and since my last visit I have given your recommendation a try, I have not put more than half a tank of fuel to see if that makes a difference, still the same, you opened up a case number of which no one told me what that even means, I was under the impression that I would here from at least Toyota themselves, not a word, I am running out of patience and ready to take the next step in getting my vehicle to run the way it is suppose to run or replace it.....................................
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by Izzy
Verified Customer
Verified Customer
Apr 07, 2022 -
Toyota of Coconut Creek responded
Izzy- I apologize, I would like to help you but I have not received any messages on my line and I would need your full name to look you up in our system. Please call me on my direct line at 954-545-6931 or please send me your information. Thank you, Norman Frantz - Service Manager
Mar 18, 2022 -
Izzy responded
Call you Monday morning, thank you for getting back to me so we can work on a solution for my truck.
Mar 26, 2022 -
Izzy responded
I have called and left messages on a couple of occasions and have yet to hear from you or anyone else for that matter, question, you know whats wrong with the truck and don't want to deal with it or you don't know but still refuse to deal with it because the truck was not purchased at your dealership, which one is it?
I still have no idea what to do with this so-called case number that is on the invoice since the last time I was there, no one bothered to explain that to me. I don't want excuses, I want RESULTS, SO GET YOUR ACT TOGETHER, I will be making another appointment, just want this taken care of, not too much to ask, is it?
Apr 06, 2022 -
Izzy responded
Can anybody tell me what does it mean to have a case number?
Since you guys don't answer phone calls or return calls, the least you can do do is answer the question!!
Apr 07, 2022 -
Izzy responded
Israel Rentas
954-512-4093 cell
Email-isnil06@aol.com
Hope to hear from you soon, all I want is this to be fixed.
Thank you
Excelente servicio, todo el personal muy atento y con
buena disposicion, y siempre atentos para dar una respuesta
buena disposicion, y siempre atentos para dar una respuesta
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by simontovarp
Verified Customer
Verified Customer
Mar 17, 2022 -
Toyota of Coconut Creek responded
Simon, gracias por la reseña! Es excelente oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!
Jared is always attentive and understands your need vs
want. He is the reason, I use this service center.
want. He is the reason, I use this service center.
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by TANNISE_4
Verified Customer
Verified Customer
Mar 16, 2022 -
Toyota of Coconut Creek responded
Thank you for sharing your kind words about Jared! We are grateful to have you as a returning customer and we look forward to your next visit to Al Hendrickson Toyota.
Great customer service.
the turnaround time is very much appreciated the staff is friendly I would recommend this company anytime.
the turnaround time is very much appreciated the staff is friendly I would recommend this company anytime.
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by CLOVISHESLOP
Verified Customer
Verified Customer
Mar 16, 2022 -
Toyota of Coconut Creek responded
Your recommendation of our work makes our day! Thank you for choosing Al Hendrickson Toyota, it was our pleasure to assist you and we wish you safe and happy driving ahead.
Great quick service.
Always a good job. They always do a good job. I love it here.
Always a good job. They always do a good job. I love it here.
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by C.BOOTHE77
Verified Customer
Verified Customer
Mar 15, 2022 -
Toyota of Coconut Creek responded
We are so happy to read this review! Thank you for taking your business to Al Hendrickson Toyota, we hope to assist you with any service needs you have in the future.
I have bought 2 vehicles here and have been very
satisfied with the purchase price and the purchase experience. The service for the vehicles that I purchased here, as well as, the vehicles that I pu
satisfied with the purchase price and the purchase experience. The service for the vehicles that I purchased here, as well as, the vehicles that I purchased elsewhere has been exemplary.
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by saulf
Verified Customer
Verified Customer
Mar 15, 2022 -
Toyota of Coconut Creek responded
Thank you for the great review! We are thrilled to hear that you had such seamless purchase experiences working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!
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