Jasmine Ramirez | Page 2

Very pleased Josh in sales took care of us no problem at all and very quick yo respond great customer service and very friendly highly recommend all and very quick yo respond great customer service and very friendly highly recommend More

Helpful 0

Report | Print

Amazing customer service To Whom It May Concern, July 27th, 2020 God Day and Hello. I am taking a moment to let everyone at Mark Kia, Kia Corporate and whoever else is To Whom It May Concern, July 27th, 2020 God Day and Hello. I am taking a moment to let everyone at Mark Kia, Kia Corporate and whoever else is interested, how impressed and thankful I am for their commitment to excellence. I’m 52 years old, have worked at many jobs over my years, a jack of all trades, and master of none of them so to speak. I have sold cars for a short period of time and have been a valet at a dealership so I do know and understand the ins/outs of a dealership and the car industry. I say this to tell those reading this that in ALL my years and all my dealings with products, service, and sales I have NEVER been more impressed and or satisfied with a purchase. The people, the product, and the service have all been EXCEPTIONAL. Exceeding any expectation that one could have about a dealership and business for that matter. Your people are amazing, kind, considerate, professional, knowledgeable, caring, and proud to represent Mark Kia. They (Dakota Stens, Jasmine Ramirez, Brandy Delaney and Shelby Bayne) have been absolutely amazing. I have experienced and witnessed their willingness to serve Mark Kia customers in a way that is not very common at all in today’s world. I felt important, that they actually cared about me and my vehicle, and they went out of their way to accommodate me, making my experience exceptional every time I come to Mark Kia. Please know that each of these individuals has been exceptional EVERY interaction, from an inquiring phone call to informing me about my beautiful Kia Optima (I call her Stella) and what is going on with her and how to best maintain her. The product is amazing as well. I have owned three Honda’s, and a Toyota, both quality products, but have to say out of all of those fine cars my Kia (Stella) is my favorite. It’s beautiful looks, combined with the 100,000 miles and 10-year warranty has proven to be an awesome feature. Thank you, Mark Kia, Dakota, Jasmine, Shelby and Brandy, for making this purchase the best one of my life. Thank you for treating me as a valued individual and treating me with kindness and respect. Treasure these people as they could not do a better job of representing Mark Kia and Kia. I am blessed to have purchased Stella from Mark Kia. Sincerely, Kurt Stromberg More

Helpful 0

Report | Print

Jasmine is an excellent employee Hello! I had an oil change today 07/02/2020 and Jasmine was there to greet me with a smile and warm welcome that made me feel very comfortable. From t Hello! I had an oil change today 07/02/2020 and Jasmine was there to greet me with a smile and warm welcome that made me feel very comfortable. From the beginning to the end of the service visit Jasmine was absolutely amazing! Very friendly and kind and can keep a conversation to help you feel more comfortable and relaxed. I hope this is shared with her so she knows how well of an employee she is! Thank you so much Jasmine :) More

Helpful 0

Report | Print

Start to finish I was very pleased and satisfied working with Frank. I can appreciate the professionalism I was given. Definitely a satisfied customer. T with Frank. I can appreciate the professionalism I was given. Definitely a satisfied customer. T More

Helpful 0

Report | Print

Thank You Jasmine gave me lots of help and answered my questions knowledgeably. She also kept me updated on the status of my car, and got the work done on time. Jasmine gave me lots of help and answered my questions knowledgeably. She also kept me updated on the status of my car, and got the work done on time. More

Helpful 0

Report | Print

Very friendly and professional. Need to work on the car detailing for vehicle delivery to customer. Josh and Robert were a good team. It was a good experience for my daughter during the purchase of her fir detailing for vehicle delivery to customer. Josh and Robert were a good team. It was a good experience for my daughter during the purchase of her first car More

Helpful 1

Report | Print

My wife and I are so excited about our 2020 KIA Soul, thank you Joshua Stonestreet and Isaac Cruz and the rest of the team for making everything work out beyond our expectations, I recommend buying a car thank you Joshua Stonestreet and Isaac Cruz and the rest of the team for making everything work out beyond our expectations, I recommend buying a car from MARK KIA and look forward to a long-lasting relationship and continued excellent support and honesty. More

Helpful 0

Report | Print

Negligent and dismissive bad repair work I initially paid $140 for an inspection fee when my fuel gauge stopped working. It was estimated to be $750 so I scheduled the repair for a later date I initially paid $140 for an inspection fee when my fuel gauge stopped working. It was estimated to be $750 so I scheduled the repair for a later date. When the time of my initial appointment came, I was promised the repair would only take half a day and I could have my car back ASAP. The day went by and I was informed that no repair work had been done because the part that got delivered was incorrect and they had already disassembled my car before checking that the correct replacement part was in stock, so I would be without a car until the new part would arrive 4 days later. I finally get my car back and I'm charged the incorrect amount. The $140 inspection fee was supposed to be discounted and I was charged something in between the discounted rate and the full rate. THE VERY NEXT DAY my car stopped running in the middle of the road. I called Jasmine asking for a tow truck and she assured me that help was on the way. TWO HOURS go by and I hear nothing from any tow trucks or from Jasmine. I call her back and she informs me that there was no driver anywhere within 3 hours of my location. She then proceeds to send the lot guy over to tow my car. I finally get my car taken back to the dealership and I am out of a car for another 3 days. When I get my car back for the second time, I am told that the only thing that's been accomplished in 3 days is having a tech fill my car up with gas and drive it around. They said the break down was due to a misread in the new fuel tank assembly and they assure me I won't ever have any problems with the fuel tank again. THREE WEEKS LATER my car stops in the middle of the road AGAIN. This time it's leaking gas everywhere so I get my car towed back home (NOT by the dealership) and my mechanic friend takes a look at it. He notices that the main fuel line has been disconnected due to a faulty fitting. My friend fixes my car in 5 minutes. I call Jasmine to inform her of this issue and I tell her I feel unsafe driving my car. She tells me "I'll have a manager contact you" and she hangs up on me and I never heard from her again. I have been trying to get in contact with a manager for almost a month and even the manager refuses to talk to me and won't make time for me. I understand a mistake being made in the repair but the terrible customer service was my breaking point. Throughout my entire experience at this dealership with Jasmine I have been disregarded and forgotten about. As a young female car owner this is especially disappointing coming from Jasmine. More

Helpful 1

Report | Print

I take my car to get serviced at Mark Kia.my service representative Jassmine Ramirez is so helpful, friendly & so professionally when it comes to my car. representative Jassmine Ramirez is so helpful, friendly & so professionally when it comes to my car. More

Helpful 1

Report | Print

Excellent service and great timing. Most questions asked with perfect timing and respect. Will go there again and buy my next vehicle there. For sure. with perfect timing and respect. Will go there again and buy my next vehicle there. For sure. More

Helpful 0

Report | Print