Jason Brown | Page 9

I recently visited the my metrohonda dealer for a recall service on my car, and I must commend them for efficiently addressing the recall. The technical aspect of the service was top-notch, and I left feeli service on my car, and I must commend them for efficiently addressing the recall. The technical aspect of the service was top-notch, and I left feeling assured about my vehicle's safety. However, there's room for improvement in the customer experience. At times, I felt ignored by some service personnel while others assisted different customers. Enhancing customer interaction would contribute to an even more positive overall experience. Overall, I appreciate their commitment to resolving recalls promptly, and I hope they can refine the customer experience for a well-rounded service. More

by M.MAZROUA97 Verified Customer Verified Customer

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I contacted the dealership via a web request on a car I saw on one of the major used car websites. The dealership reached out via text and when I told them I was interested in finding the out the door pri saw on one of the major used car websites. The dealership reached out via text and when I told them I was interested in finding the out the door price, I was told they don’t discuss numbers of over the phone and I would have to come into the dealership. I promptly told her that I don’t live in the same state and that wouldn’t be possible. I was interested in, purchasing the vehicle and having it shipped. Brittany, the receptionist told me I would not be able to speak to anybody “ that they don’t discuss numbers over the phone” (she was not very service oriented at all, I mean, if you’re not going to sell a car over the Internet, then don’t advertise them on the Internet) even after trying to call for over five times to speak to a sales person. Finally, after about the seventh attempt, somebody different answered the phone and I asked to speak to a manager. Jason Brown, one of the managers there helped me and gave me some figures and I asked him to send me the buy sheet. Unfortunately, Jason left out several critical fees so when the buy sheet was sent, it was for more than what we had discussed, so I decided to keep looking. A day or two had passed when I received a text from Joe Diolosa, a sales manager in the company inviting me in to view their inventory, when I told Joe that I was just about ready to purchase from another dealership and the price he asked me to wait to see if he could match the price. Joe called me back in about 10 minutes and said “great news” that he was able to match the price and that he would be sending me over the buy sheet and he needed to ask me a few additional questions and would call me back shortly to collect what he needed. Well, long story short, after multiple attempts to call Joe back and about five days, I have now been told that they can no longer honor that price. In the meantime, I have lost my other deal, and this car was for my daughters 16th birthday. I know why these folks were stalling, they were hoping to be able to sell the vehicle during the meantime to someone else, so they didn’t have to tell me that they were not going to honor the deal, looking for the easy way out. I have tried several times to speak to the general manager, the general sales manager, etc. and nobody at the dealership feels compelled to standby their word. A shame that a dealership behaves in this manner and now my daughter doesn’t have the car she thought she was getting for her birthday. More

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Metro Honda never disappoints Easy to work with Salesman David was knowledgeable, professional and patient. No sales pressure Highly recommend with Salesman David was knowledgeable, professional and patient. No sales pressure Highly recommend More

by CAROLTORT Verified Customer Verified Customer

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An overall excellent experience, and a good price. Will definitely go back to them for our next vehicle. Will definitely go back to them for our next vehicle. More

by ALICE6 Verified Customer Verified Customer

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Buying a car from Genaro was the best and easiest experience i could have ask for thank you! experience i could have ask for thank you! More

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Great dealership. Very accommodating and friendly. Not pushy and make you feel comfortable with the deal agreement being negotiated throughout Very accommodating and friendly. Not pushy and make you feel comfortable with the deal agreement being negotiated throughout More

by Chris Del Piano Verified Customer Verified Customer

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I love my Honda Accord i never had one before so I lm enjoying it enjoying it More

by CSANDE7R Verified Customer Verified Customer

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I never had a Honda Accord before and I look forward to enjoying the car I’m very happy with it enjoying the car I’m very happy with it More

by CSANDE7R Verified Customer Verified Customer

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Everyone so helpful and attentive. Made my new purchase easy and quick. thanks so much Made my new purchase easy and quick. thanks so much More

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I did not have a good experience theyInflated price and I did not have a good experience they Inflated price and never told me about it only discovered at signing. The whole process took too long. Chase I did not have a good experience they Inflated price and never told me about it only discovered at signing. The whole process took too long. Chase denied me credit because the Value of car was less than amount Applied for. In my opinion not a Honest deal. More

by MAINGIBERNADETT Verified Customer Verified Customer

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