Jason Dowdy | Page 7

This team is awesome! From the moment my twins and I walked in and was greeted by Nelson to being introduced to “bubbly “ smiling Joe, I knew I was at the right place. The From the moment my twins and I walked in and was greeted by Nelson to being introduced to “bubbly “ smiling Joe, I knew I was at the right place. The GM Jason Dowdy definitely got it right with the staff he has at Jim Ellis GMC Buick Mall of Georgia. This will be my third Yukon and I would have it no other way. There are many dealerships out there but what sets this one apart is how friendly and welcoming they are! The communication from the initial test drive to taking delivery of my truck was just as awesome! If you want a great experience buying a new or used vehicle this is the dealership to check out!! More

by NHAMBLEN75 Verified Customer Verified Customer

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Overpriced and under justified Advertising one price and charging another is an easy way to lose customers. Undisclosed add-on dealer fees for advertised service prices is dishonest Advertising one price and charging another is an easy way to lose customers. Undisclosed add-on dealer fees for advertised service prices is dishonest. You were already higher than your nearest competitor and your service writers were so slow getting to me, I almost left. Wish I had now. Tried to air my issues with the GM Dowdy. He was conveniently unavailable. I won’t be back. More

by MEWHITE1 Verified Customer Verified Customer

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Unprofessional and Negligent I visited this service center thinking it was the best decision for my buick. I was totally wrong. They are unprofessional and negligent. They refuse I visited this service center thinking it was the best decision for my buick. I was totally wrong. They are unprofessional and negligent. They refuse to admit to their errors. Bring your car here if you want to spend additional money fixing their mistake. More

by sharris88 Verified Customer Verified Customer

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Craig was great to work with! Love my new car! Craig was great to work with made the car buying process easy and was very helpful. I started the processa couple weeks before I was Love my new car! Craig was great to work with made the car buying process easy and was very helpful. I started the processa couple weeks before I was ready to buy he stayed in contact with me. Helped me do my credit application and when I was ready to buy he got the deal done in a timely manner and in my budget. Jasmine in Finance was awesome too! The entire staff goes above and beyond to make you feel comfortable and give amazing customer service. More

by Red Nicole Verified Customer Verified Customer

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Quick easy Salesman and sales manager have made this experience effortless . Gone above and beyond to accommodate our needs . Issac was extremely helpful in find Salesman and sales manager have made this experience effortless . Gone above and beyond to accommodate our needs . Issac was extremely helpful in finding our Denali and making the process so quick More

by BERLINT12 Verified Customer Verified Customer

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Service I highly recommend Jim Ellis ! From sales to the highly trained service technicians! I have bought many cars and trucks over the last 5 years I have n I highly recommend Jim Ellis ! From sales to the highly trained service technicians! I have bought many cars and trucks over the last 5 years I have never had a bad experience. More

by RANDYWADE64 Verified Customer Verified Customer

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Wonderful Very easy to work with. The entire experience from sales to finance was a treat. I never felt pressured and was able to make a decision at my own pace Very easy to work with. The entire experience from sales to finance was a treat. I never felt pressured and was able to make a decision at my own pace. More

by LEDWITH4 Verified Customer Verified Customer

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Good customer service overall David Gonzalez always has a great attitude and is very professional. The staff that I encountered was friendly And courteous. Jason is a good manage David Gonzalez always has a great attitude and is very professional. The staff that I encountered was friendly And courteous. Jason is a good manager More

by BREEZEB12004 Verified Customer Verified Customer

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Great experience Mike Hatcher made the purchase of my vehicle easy. He answered all of my questions. I would highly recommend Jim Ellis Buick and especially Mike Hat Mike Hatcher made the purchase of my vehicle easy. He answered all of my questions. I would highly recommend Jim Ellis Buick and especially Mike Hatcher! More

by SHERRYJASHMORE Verified Customer Verified Customer

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Great Sales Process- Don't care after that Well I was hoping to give this five stars but they went downhill on their post transaction interactions. My experience in the dealership was great. Well I was hoping to give this five stars but they went downhill on their post transaction interactions. My experience in the dealership was great. Sam D. was awesome. My salesperson Nelson was great too. I was very nervous and they were really great to work with. Not pushy or annoying at all. Jasmine in finance- fantastic! Very pleased with my experience and the truck i bought. Then I left the dealership (On NYE) and it went downhill from there. ON my way home, my friend was following me and told me my wheels were wobbling. The next day, someone flashed me to pull over and said my back wheels were about to come off...literally. So no car for me for two days (New years holiday). No car for work on the 2nd. I got it to my mechanic as soon as I could and he told me when they replaced the original wheels, the mechanic failed to take the spacers out- one of the 7 deadly sins in auto repair. Lucky i didn't lose my wheels and kill anyone while driving! The dealership called and paid my mechanic for the repair but no call to me or apology. I then sent an email to the GM to let him know about it- Jason Dowdy- he never responded . Just fwd to his used car manager- who did call and apologize but offered nothing for 2 1/2 days without a car and a bunch of hassle. Said he would call back...never did (Bernie I think). In the days of Chick-fil-A service- this dealership is far from "my pleasure." Really great when you're buying the car- don't expect much after you leave the lot. I wasn't asking for much, but considering they sold me a car with the wheels falling off- you could at least send an email and detail or something? Pretend you care. Again, sales process- great. Management/Post sale- they don't seem to care. IF it weren't for the post sales process, this is a place i'd want to come back to over and over again. More

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