Jason Etherton | Page 35

Great service Jason was awesome , he took care of my car in a timely manner,and got my car well taken care of! Keep me inform about my car Jason was awesome , he took care of my car in a timely manner,and got my car well taken care of! Keep me inform about my car More

by ashrvasq22 Verified Customer Verified Customer

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Oil change and service set up Everyone in this area knows that almost every dealership service center is a nightmare to have to deal with, but every time I have to take one of my v Everyone in this area knows that almost every dealership service center is a nightmare to have to deal with, but every time I have to take one of my vehicles to the dealership, I only take it to Jason at All American Dodge in Odessa. The actual service done may be a terrible experience, but Jason is an honest guy who won’t avoid you and try to ‘deal’ with you only when you show up. More

by paul.villarreal1 Verified Customer Verified Customer

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Recall service Everyone was very friendly. Recall service performed was in an area I was unable to see, but I'm sure it was fixed correctly. Thank you Everyone was very friendly. Recall service performed was in an area I was unable to see, but I'm sure it was fixed correctly. Thank you More

by MAMMATUTT Verified Customer Verified Customer

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Excessively long wait On May 13th I submitted my vehicle for major repairs, picked up July 31, the day after it was ready. I received no communication from dealership for t On May 13th I submitted my vehicle for major repairs, picked up July 31, the day after it was ready. I received no communication from dealership for the whole duration what so ever, on progress, issues or estimated time of completion, until the day it was ready to be picked up. Now I am being asked for feedback. Out of the 10 or so calls I received from my insurance adjuster she was unable to reach Jason most of the time, and received no response to her messages, which hindered me from getting any information about my truck. I finally spoke to Candy and within a day she had an update for me. I feel communication with your customers is key when you have their property in your procession. We should expect nothing less. More

by ELIZABETH WALLACE Verified Customer Verified Customer

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not happy with service we took our truck in for a recall and to do it's routine oil change, and while it was there we mentioned that we thought we were hearing a noise in th we took our truck in for a recall and to do it's routine oil change, and while it was there we mentioned that we thought we were hearing a noise in the front passenger tire, if they'd check that also, the appointment for this recall was made 3 months prior to 07/5/19 with a service advisor that no longer works at lithia, she didn't make the appointment like she'd told us she was , when we arrived to leave the truck the service dept. didn't even know we were coming , i told them i had an appt. they looked it up and it was no where in the system. he said it's ok though we 're just a little busy right now but we can have it by monday 7/8/19, i told him actually we are going out of town and won't be back to pick it up until 7/15/19 he said oh ok that will be plenty of time to get it ready we will have it ready for you. We left content knowing they'd have plenty of time to finish our truck and not feel rushed. on 7/10/19 we get a call from lithia saying they couldn't find the noise we heard in the tire, so my husband told them ok that's fine , but they said they'd go ahead and do the other stuff that was listed on our truck. When we arrived on 07/15/19 around 5:30pm to pick our truck up, first of all they couldn't find it, which made my husband pretty upset, then when it was finally found the service advisor said nothing had been done on it, that it was waiting to be test driven for the noise in the hub, i told him no! we spoke to someone here about that and they said they would have it ready and the original stuff done (recall and oil change) to it, he said i don't know then, while i'm arguing with him another advisor speaks up (jose Tejada) and asks what the problem is , i start telling him and he says no actually i drove it and didn't find any noise so we were waiting for a test drive on it with the owner to see what noise they were hearing , i said ok and we told them over the phone to forget it if you didn't hear it , but that was'nt what the original appt, was for so why wasn't the recall and oil change done it's been here over a week? He said i don't know jason has left for the day, i said well we left this truck over a week and were told it would be ready to pick up on 7/15/19 and we need this truck for work tomorrow and it's not ready, he said well i can have it ready for you in the morning i'll get the service guys to fix it first thing and call you, i never heard back from him on 7/16/19 so i called up to lithia about 3pm and was told he was busy, after i called his number from his card first so i left a message and asked for him to call me back, at this point i'm already furious with the service we've gotten from lithia, he never called me back but around 4pm my husband was called that the truck was ready. Seems like there's a lack of communication at this service dept. appointments aren't made when they say they are, the vehicles are never able to be found when we're there to pick them up, no one has a word here or it means nothing they never , ever come thru with what they say they are going to do, can't be trusted period. The turn around on service advisors is awful and that is the first thing they ask when you're there for service who's your service advisor?, well it's never the same one since they don't last so i don't even know why we are asked that, so if our advisors aren't there anymore then what happens no ones knows squat about the vehicles and if they're getting the work done or not, someone should pick up on that , all this lack of communication and disorganization at the service department needs to be worked out it's awful and i'm very dissatisfied with all american dodge of odessa. More

by a_diasi Verified Customer Verified Customer

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Oil change Great customer service. Overall the service center is friendly and do their best so the customer will be satisfied. I do recommend this center to my f Great customer service. Overall the service center is friendly and do their best so the customer will be satisfied. I do recommend this center to my friends. More

by SUPERPAPITO007 Verified Customer Verified Customer

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Oil change e and service Overall, they do a decent job. The help is always courteous. I have the lifetime oil change service, so that's what brings me back Overall, they do a decent job. The help is always courteous. I have the lifetime oil change service, so that's what brings me back More

by BUSTURGEON Verified Customer Verified Customer

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Worst experience This was honestly the worst experience purchasing a car. I would not recommend this dealership at all. A lot of mis communication, un experienced s This was honestly the worst experience purchasing a car. I would not recommend this dealership at all. A lot of mis communication, un experienced salesmen, and unprofessional managers. More

by aaliyahcarrasco1 Verified Customer Verified Customer

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Oil change The service was great and very polite clean service center and didn't take long to do the oil change I would recommend them to everyone The service was great and very polite clean service center and didn't take long to do the oil change I would recommend them to everyone More

by jtejada4 Verified Customer Verified Customer

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Oil change Very fast Service for an Oil change. Very polite and professional. Will definitely go back for further services available. Will recommend to others Very fast Service for an Oil change. Very polite and professional. Will definitely go back for further services available. Will recommend to others for anything Mopar, Jeep related. More

by art6930 Verified Customer Verified Customer

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