Jason Fischbein | Page 2

"Family" I have never, ever been as happy with a car purchase as I have been with my new 2016 Cruze Premier. It all begins with how Jason Fischbein runs the d I have never, ever been as happy with a car purchase as I have been with my new 2016 Cruze Premier. It all begins with how Jason Fischbein runs the dealership. Treating me like "family" from step one was above and beyond the duty of what he does. It is who he is that sold me the car. Every other employee that I mentioned here made me feel like "family" and that it was much more than selling a car. It's how I was treated -- like family. They are compassionate, humble, and go above and beyond to ensure complete satisfaction. 100% is not taken lightly by me as this is much more than a car purchase -- it is a lifelong relationship with this dealership. I buy from no other place than here and Chris, Eddie and Pete in Service are a part to be included here. It's peace of mind to buy here because they go beyond the call of "just selling a car." There is a reason I only buy here and no place else in Northern Virginia. Pay attention to the fact that it is because it's a people oriented business that everyone I have mentioned here went above and beyond to ensure I was happy. I am. Simply put. :-) More

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DO NOT TAKE YOUR CHEVY TO TED BRITT FOR SERVICE! UPDATE: Received a lame voice mail at 10:30 am from Brent at Ted Britt Chevrolet stating "Sorry I was not able to make it at 8 am this morning, was h UPDATE: Received a lame voice mail at 10:30 am from Brent at Ted Britt Chevrolet stating "Sorry I was not able to make it at 8 am this morning, was here by 9. Had an emergency late night/early morning, first time I could get away so give me a call. Would like talk to you and schedule all this. Normally don't work on Saturday. Monday is my last day." So, when the Business Manager routinely responds to these Yelp reviews saying "Customer service is our top priority at Ted Britt", clearly this is NOT true! Now I understand why Ted Britt has only a 74% customer service rating on DealerRater.com and doesn't even show up on the top 12 list for my zip code! #################################################### I made an 8 am appointment for this morning, Saturday, 11/28/15, with the Ted Britt Service Manager/Sterling, Brent Anderson, early this week since the service rep I was trying to deal with was talking in circles. The purpose of the appointment was to work on a Chevy Malibu 2011 recall notice I received from GM (seat belt issue) and to have other service done on my car. (This is the 2nd Chevy I have purchased from this dealer.) I got up at 5:30 am and arrived at 7:55 am, was the first person there and asked to speak to Brent. I spoke to someone named Spencer (who had a hard time explaining his role...something about being the coordinator between sales and service) told me that Brent doesn't work on Saturdays and that, as of Monday, Brent does work there anymore. I told Spencer that my appointment was with Brent and I wanted to know where he was. Spencer said he didn't have Brent's cell phone number but would speak with Jason, the General Manager of Ted Britt Chevy in Sterling. Spencer disappeared for 5 minutes, came back and said that Jason was trying to reach Brent. I was getting irritated since it was already 8:15 am and I explained to Spencer that I was already on the edge of never purchasing any more Chevys and that he was helping me make up my mind. Spencer's reply was "there's nothing I can do". My response was that if there was nothing he could do and he is supposed to be the coordinator between sales and service that he was in the wrong job. Spencer disappeared again to go talk to Jason. (Please note that Spencer NEVER apologized for the inconvenience or offered to deal with my service issues!) While Spencer was gone the 2nd time, a female service rep came up to me, asked for my keys since she wanted to move my car. I refused to give her my keys and, instead, got my things, took the plastic and foot paper out of my car and drove off. DO NOT...and I repeat...DO NOT even consider taking your car into this dealership for any kind of service (even GM recalls). I dealt with this dealership when they were Sterling Chevrolet and ever since they were purchased by Ted Britt, dealing with them has been horrific! Unless you're someone who enjoys being handled completely unprofessionally (especially if you're a woman), do your research and find an automotive repair company who actually knows what they're doing and cares about their customers. More

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The experience was great Everyone who helped me my car were great help. They were very professional and did a great of explaining the process to me. I was very pleased with ev Everyone who helped me my car were great help. They were very professional and did a great of explaining the process to me. I was very pleased with everyone who helped me. More

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Awful Customer Service . I would not recommend this dealership. They over promise and under deliver. When I called to speak with GM, he passed me to his sales manager and to . I would not recommend this dealership. They over promise and under deliver. When I called to speak with GM, he passed me to his sales manager and told his manager to say no. No very professional. This dealership gives others a bad name. More

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Incredibly accommodating and knowledgable! I'm not sure I've ever had a car buying experience that was so easy and went so smoothly! Every question was answered as quickly as I could ask it. I'm not sure I've ever had a car buying experience that was so easy and went so smoothly! Every question was answered as quickly as I could ask it. Jason went out of his way to accommodate my every request. I wouldn't hesitate to purchase another car from this dealership! More

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Outstanding AGAIN! I have dealt with "Hook" and Jason now on 3 new trucks within the year and each and every time they go way beyond the call of duty! Sterling Chevy has I have dealt with "Hook" and Jason now on 3 new trucks within the year and each and every time they go way beyond the call of duty! Sterling Chevy has won my business. More

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Quick and Easy From the moment I walked on the lot, the staff was there to see that my every need was met. There was NO pressure to buy and they made sure that ever From the moment I walked on the lot, the staff was there to see that my every need was met. There was NO pressure to buy and they made sure that every question I had was answered. This was not the first Chevy dealership I visited to buy this vehicle, but it was the last! The salesman Mas was very professional, courteous and honest. I highly recommend this dealership over all the others I visited in the area. Thanks! More

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Great Dealership Dealership was great to deal with. I was recommended Ted Britt and now I know why. Despite Chevrolet falling behind in their production, the Ted Bri Dealership was great to deal with. I was recommended Ted Britt and now I know why. Despite Chevrolet falling behind in their production, the Ted Britt Team did what they could to accommodate More

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Loved Eddie I dealt with Jason and Eddie and they were both great and made a great deal for me.. I would love to work with them again! I dealt with Jason and Eddie and they were both great and made a great deal for me.. I would love to work with them again! More

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Great Manager and Salesman This is my third car purchased from Ted Britt Chevrolet. There were no high pressure sales tactics and the purchase was effortless. I would not buy This is my third car purchased from Ted Britt Chevrolet. There were no high pressure sales tactics and the purchase was effortless. I would not buy another Chevrolet from any other Dealership. They are the BEST! More

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