Jason Garon | Page 142

Enjoyable experience Kevin was able to schedule my appointment for an oil change. The Service staff is always a pleasure to deal with. Felt like I was in and out in no Kevin was able to schedule my appointment for an oil change. The Service staff is always a pleasure to deal with. Felt like I was in and out in no time. :) More

by DMBIANCH Verified Customer Verified Customer

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Oil change and tire rotation I received accuracy, timeliness, and value--not just a triple but hit a home run!, They serviced my truck before the appointed time, presented a coup I received accuracy, timeliness, and value--not just a triple but hit a home run!, They serviced my truck before the appointed time, presented a coupon for a discount on the oil change, and they performed a tire rotation, and even checked the spare tire for proper pressure. More

by MUSGRAVE.BOB Verified Customer Verified Customer

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great Great service as usual. Jason is the best. Alfonso helped in obtaining my extended warranty. They are like friends and always willing to do what is n Great service as usual. Jason is the best. Alfonso helped in obtaining my extended warranty. They are like friends and always willing to do what is necessary to assist me. More

by DKURTWRUCK Verified Customer Verified Customer

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Enjoyable The service tech's are all very pleasant. Service pricing seems fair. The crew keeps the area clean, hard to do in winter. The service was well don The service tech's are all very pleasant. Service pricing seems fair. The crew keeps the area clean, hard to do in winter. The service was well done and the car returned clean. More

by WLIVESEY Verified Customer Verified Customer

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Abother car buying experience with Mike We first started purchasing vehicles from Mike Mattner in 1988 at LeMay. Over the years we have purchased several vehicles through Mike and it has alw We first started purchasing vehicles from Mike Mattner in 1988 at LeMay. Over the years we have purchased several vehicles through Mike and it has always been a relaxing experience. Service at Palmen has always been great. I would always recommend Mike and Palmen when purchasing vehicles. More

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Service was completed in a timely manner Staff are friendly and helpful and service is excellent. I have never had a bad experience in the many years I have been taking my vehicles to Palmen Staff are friendly and helpful and service is excellent. I have never had a bad experience in the many years I have been taking my vehicles to Palmen GMC More

by TPETERS85 Verified Customer Verified Customer

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So easy The service department is so easy to deal with. I trust them totally, never over sell We always get an appointment when we want it The service department is so easy to deal with. I trust them totally, never over sell We always get an appointment when we want it More

by ROMANSHEK Verified Customer Verified Customer

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Good experience Explained details that are needed for future work. Tim gave me as many discounts as he could with changes and way to save money on future work. Explained details that are needed for future work. Tim gave me as many discounts as he could with changes and way to save money on future work. More

by SBLEGEN1 Verified Customer Verified Customer

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REPAIR SERVICE I was informed by service that they had accidentally broken a part during a routing maintenance visit and would have to replace it free of charge. Wh I was informed by service that they had accidentally broken a part during a routing maintenance visit and would have to replace it free of charge. When I received my notice in the mail that the ordered part had arrived, I called service and they got me in right away and took care of the replacement as promised...free of charge. I really appreciate your service advisor Jason Garon....takes great care of my issues and is always a pleasure to work with. More

by COPEGOLF Verified Customer Verified Customer

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Indifferent See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.c See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.com Subject: 2006 Hummer H3 Hello Jason and Happy New Year. Addie and I were there on Dec, 10th to have some warranty work done as well as oil change and tire rotation. You had me call the warranty company to get them to okay the repairs on the a couple of things so you could order the parts. This was done on the 11th of Dec and reported to you. We have not heard from you. Please advise. Henry and Addie Spates We followed up the e-mail with a phone call to our service rep on the same date as the e-mail above. Jason stated that the parts needed had not been ordered and that he would do so once our conversation was complete and that we could bring the truck in on Monday the 7th of Jan. We settled on the 9th of Jan at 07:30 am. On Jan 9th, we arrived at 07:30 to the service department and gave the truck over for service. We received a call from Jason at or around 1630 hours on the 9th of Jan stating that something went wrong with the repair and that the truck will be ready that following day, some time in the morning. On the day of the 10th of Jan, at or around 1600 hours, we called to find out what the status was on the truck since we had not received any information that morning as we were told we would. We left a message for Jason and he did call us back and stated that the truck was ready. We arrived at the service department at or around 1730 hours, paid the invoice and was on our way. The score reflects the indifference we felt as loyal Palmen customers. ***END REPORT*** Henry and Addie Spates More

by ASPATES Verified Customer Verified Customer

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