Jason Halstead | Page 11

Thanks to the service department I was able to fix all of my open recalls and have my car serviced under my extended warranty for no charge. They took great care of me and even helped me out with a ride to t my open recalls and have my car serviced under my extended warranty for no charge. They took great care of me and even helped me out with a ride to the dealership to pick up my freshly serviced Jetta TDI. More

by MORGANRUTERBORIES Verified Customer Verified Customer

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Out of Cooling Gas again I made my appointment on line with Kyle, the service adviser I dealt with the previous year. When I arrived, I was told the adviser no longer worked t I made my appointment on line with Kyle, the service adviser I dealt with the previous year. When I arrived, I was told the adviser no longer worked there, but he, Jason, would help me. My appointment was for 11am, and it was to determine why the air conditioner was not working, again. At 12:30, Jason let me know the diagnostic machine for air conditioning systems was BROKEN, but they were repairing it. I left at 2:15 with an appointment to return the following Tuesday to have two O-Rings replaced for $400. More

by KATHY.DRAPER Verified Customer Verified Customer

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Customer Service Manager Cudos to the gentleman who is the go between the customer and mechanics. Always pleasant, courteous and informative. An important aspect of the repair Cudos to the gentleman who is the go between the customer and mechanics. Always pleasant, courteous and informative. An important aspect of the repair process. More

by SIBRAHIM1 Verified Customer Verified Customer

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This was the worst service experience I have experienced. No time was communicated for length of service for an oil change and routine inspection. No amenities were offered or made aware of. I twice asked fo No time was communicated for length of service for an oil change and routine inspection. No amenities were offered or made aware of. I twice asked for an update and got varying degrees of an answer - the first was it’s backed up in a queue - fair. The second was we don’t know and the third was we just need to wash your car now. After completion of service there was nothing communicated to me regarding how the inspection went, no details on any aspect and was given my keys and sent on my way. A poor experience from start to finish. Lack of communication across the board. Has to be better next time. I arrived at 12.55 for a 1pm appointment and didn’t leave until 4pm. Not good enough. More

by DAMIANOHARE12 Verified Customer Verified Customer

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I set a oil change appt, 3 weeks earlier. I discuss check my brakes with Jason. He then sold me a 169$ brake fluid change without letting me know the costs. I thought I had 100$ oil change not 300$ plus stoc my brakes with Jason. He then sold me a 169$ brake fluid change without letting me know the costs. I thought I had 100$ oil change not 300$ plus stocked shock. Cheyenne explaine8d everything for me which helped but I'm done with Jaaon as my service advisor. More

by MARCJACKSON2424 Verified Customer Verified Customer

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Jason was helpful and informative from the beginning. Never had a better experience in the service industry than with Lithia VW. Thanks for the great work. Never had a better experience in the service industry than with Lithia VW. Thanks for the great work. More

by JZWILSON11 Verified Customer Verified Customer

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Staff was kind and courteous. They answered all the questions I had and provided speedy service. The waiting area was clean and comfortable for guests. questions I had and provided speedy service. The waiting area was clean and comfortable for guests. More

by SHYANNEFLEMING5 Verified Customer Verified Customer

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Service Dept Setting up a service appointment was very easy. Jason was very courteous and knowledgeable. Work was performed in a very expeditious manor. All pr Setting up a service appointment was very easy. Jason was very courteous and knowledgeable. Work was performed in a very expeditious manor. All prices were outlined in advance. More

by IH450D Verified Customer Verified Customer

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Always a good experience at Lithia VW Routine maintenance shouldn't have to hurt, and a thoughtful, pleasant experience is what the Service Dept. at Lithia strives for every time. Delays a Routine maintenance shouldn't have to hurt, and a thoughtful, pleasant experience is what the Service Dept. at Lithia strives for every time. Delays at the body shop and detailing oversights were handled promptly and to my satisfaction, my thanks to Jason for going above and beyond and staying in communication throughout. I liked the loaner Atlas, maybe a little too much, so driving it an extra day was no burden! My Tiguan runs and (almost) looks like the day I bought it, thank you! More

by CHICAVERDE Verified Customer Verified Customer

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Service Waited 4 hours for my car and it came back with a scratch on the inside of drivers door and an oil stain on the carpet. Less than stellar service. Waited 4 hours for my car and it came back with a scratch on the inside of drivers door and an oil stain on the carpet. Less than stellar service. More

by Cluctch95 Verified Customer Verified Customer

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