Jason Halstead | Page 10

Outstanding Service Routine We are a VW family and own 4 of them. This was our first visit to Lithia VW. Everything went smooth as silk. Professionalism, courtesy and timeliness. We are a VW family and own 4 of them. This was our first visit to Lithia VW. Everything went smooth as silk. Professionalism, courtesy and timeliness. Couldn't have asked for anything more. Thank you. More

by ROVENAV Verified Customer Verified Customer

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Good service, fairly quick. Communication was ok, but never was given a time estimate. Waiting room was clean, but no frills. Will go back again for service. never was given a time estimate. Waiting room was clean, but no frills. Will go back again for service. More

by Green355 Verified Customer Verified Customer

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I’ve been happy so far. I usually work with Jason and he is great!!! I’m not sure it is fixed though . Parked it in garage . Hubby used once too seemed to still stick. I need to eval is great!!! I’m not sure it is fixed though . Parked it in garage . Hubby used once too seemed to still stick. I need to eval More

by nphillips3155 Verified Customer Verified Customer

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I was a little upset that there was no coffee dispenser. I drove a 100 miles for a oil change. At my Ford dealership they have coffee and water. I will remember next time to bring water along I drove a 100 miles for a oil change. At my Ford dealership they have coffee and water. I will remember next time to bring water along More

by d54campbell Verified Customer Verified Customer

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Wonderful service. Very personable employees. Can’t rember names but all nice. Twenty five words is bs. Bs. Bs. Bs. Bs. Bs. Bs. Bs. Bs. rember names but all nice. Twenty five words is bs. Bs. Bs. Bs. Bs. Bs. Bs. Bs. Bs. More

by CADCPA Verified Customer Verified Customer

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I had the worst experience I was overcharged for work that wasn’t done right still having issues with my vehicle I was quoted at 800 dollars and was supposed to get a call if they went over the quote and that wasn’t done right still having issues with my vehicle I was quoted at 800 dollars and was supposed to get a call if they went over the quote and I never got a call until my car was done and was then told I had to pay $1300.00 dollars absolutely worst experience. More

by JENKINSZANE99 Verified Customer Verified Customer

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lack of communication "backup light stays on" and asked for oil change for convenience. Received latter, but was charged 125 for "diagnostics" - this was an electric probl "backup light stays on" and asked for oil change for convenience. Received latter, but was charged 125 for "diagnostics" - this was an electric problem - staying on, in contrast to staying off. so was not a wiring or power problem but the switch. that simple analysis did not in my view require the 125 computer analysis to point to the obvious. the part needed (switch) had to be ordered, so I was charged for all including the test on Wed, and told the part would be in on Friday. I waited for a call on thursday; none came, sent my second email to service - this was wasn't answered either. So called Friday afternoon at 2, Jason said he would check with parts and call me. he did not. It is now Saturday and still no call or response to my email. I will call on Monday again. Mr. Koji asked if he could text me to communicate and I said yes, but nothing thereafter....I went to get it myself, since it is a manual, and can't be driven by selected staff, and was not told whether it had been sanitized. So I did that myself as well. More

by allen.gordy Verified Customer Verified Customer

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Scheduling online was very easy. Drop off and check in was super easy. They didn’t have the shuttle running, so they tried to get me a ride with Lyft. There wasn’t any lyft drivers so they gave me a loane was super easy. They didn’t have the shuttle running, so they tried to get me a ride with Lyft. There wasn’t any lyft drivers so they gave me a loaner for the day. More

by KSTROHMA Verified Customer Verified Customer

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It took more than two hours for them to diagnose and replace a battery I already knew was bad. The only reason I'd still recommend them is because they did warranty the battery. replace a battery I already knew was bad. The only reason I'd still recommend them is because they did warranty the battery. More

by Morgan Bertram Verified Customer Verified Customer

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Lithia Volkswagen of Des Moines is a class dealership. Personal are cordial and very professional. They are knowledgeable and ready to assist. I would recommend this dealership. Personal are cordial and very professional. They are knowledgeable and ready to assist. I would recommend this dealership. More

by srgile11 Verified Customer Verified Customer

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