Difficult to get Service Department via Phone.
Service Manager Jason H is Great but can do only so much to maintain Excellent Customer Relations
Service Manager Jason H is Great but can do only so much to maintain Excellent Customer Relations
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by TEEKAYN
Verified Customer
Verified Customer
May 26, 2022 -
Lithia Volkswagen of Des Moines responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Like the new easier way to schedule routine appointments.
Nice to see the Saturday appointment included
Nice to see the Saturday appointment included
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by tlintinrudd
Verified Customer
Verified Customer
May 20, 2022 -
Lithia Volkswagen of Des Moines responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Very friendly service advisors staff service work is
finished in a timely basis any other service that is advised is explained very thoroughly
finished in a timely basis any other service that is advised is explained very thoroughly
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by NOEMAIL3
Verified Customer
Verified Customer
May 05, 2022 -
Lithia Volkswagen of Des Moines responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Great customer service, from sale and beyond!
Great facility, welcoming and clean! VW vehicles are exceptional!
Great facility, welcoming and clean! VW vehicles are exceptional!
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by Soders
Apr 29, 2022 -
Lithia Volkswagen of Des Moines responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Jason was very helpful and got my vehicle done in good
time. I appreciated having shuttle drivers available to take me to and from home.
time. I appreciated having shuttle drivers available to take me to and from home.
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by plsmith
Apr 18, 2022 -
Lithia Volkswagen of Des Moines responded
Thank you so much for choosing Lithia Volkswagen of Des Moines! Please let us know if we can be of any more assistance!
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Professional and courteous service.
Answered all questions and finished up my service in a timely manner
Answered all questions and finished up my service in a timely manner
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by LONGHORN_1972
Verified Customer
Verified Customer
Apr 01, 2022 -
Lithia Volkswagen of Des Moines responded
We appreciate your business and our team looks forward to serving you again soon!
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
The car service provided was good and employees are kind
and helpful. However I will never give more than three stars because communicating with Lithia is always a struggle and has been for sometime. Be su
and helpful. However I will never give more than three stars because communicating with Lithia is always a struggle and has been for sometime. Be sure to not miss a call from them, because calling back will guarantee no one will answer or if you do get lucky enough to talk to a human being you will be transferred around and likely not be connected to who you need.
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by AMANDA
Verified Customer
Verified Customer
Mar 23, 2022 -
Lithia Volkswagen of Des Moines responded
Amanda, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Volkswagen of Des Moines.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
The service was slow.
They lied about getting my car to the tech in the morning two days. They also one day said they would call me at the end of the work day and never di
They lied about getting my car to the tech in the morning two days. They also one day said they would call me at the end of the work day and never did. It took them four days just to tell me the solution was to change the oil. To me this was a short turn solution to get me out the door.
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by JOHNSTON3901
Verified Customer
Verified Customer
Apr 05, 2022 -
Lithia Volkswagen of Des Moines responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
It’s always a pleasant experience at Lithia VW.
Friendly, helpful staff and minimal waiting times make for a positive experience every time.
Friendly, helpful staff and minimal waiting times make for a positive experience every time.
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by alkmaar0
Verified Customer
Verified Customer
Mar 21, 2022 -
Lithia Volkswagen of Des Moines responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Volkswagen of Des Moines. Please don't hesitate to reach out if you need anything else.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Love having this shop take care of our VW!
Very thorough and communicate very well.
Very thorough and communicate very well.
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by JAMIE.ELLIOTT
Verified Customer
Verified Customer
Mar 18, 2022 -
Lithia Volkswagen of Des Moines responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
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