I texted one of the service people after we picked it up
about some wires and a connector hanging down on the drivers side. I didn’t get any response. I called and left a voice mail and never got a response
about some wires and a connector hanging down on the drivers side. I didn’t get any response. I called and left a voice mail and never got a response. Follow-up is important and it is sorely lacking at Lithia.
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by 10
Verified Customer
Verified Customer
Nov 04, 2021 -
Lithia Volkswagen of Des Moines responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Oct 22, 2021 -
Lithia Volkswagen of Des Moines responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Very friendly service department. Only suggestion is
regarding 7am appointments when you plan to wait - apparently technicians don’t arrive until 8am so even for minor service you are likely to wait 2+
regarding 7am appointments when you plan to wait - apparently technicians don’t arrive until 8am so even for minor service you are likely to wait 2+ hours. Take their shuttle!
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by LUKE28
Verified Customer
Verified Customer
Oct 18, 2021 -
Lithia Volkswagen of Des Moines responded
Thank you very much, Luke, for taking the time to leave us this honest review. We take all feedback seriously and will share your comments with the team. Please let us know if you would like to discuss this further.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Appointment for 10am, got back at 3pm, van worked on yet.
A little disappointed.
astill, everyone was very polite.
A little disappointed.
astill, everyone was very polite.
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by clincoln1
Verified Customer
Verified Customer
Oct 18, 2021 -
Lithia Volkswagen of Des Moines responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize for the unusually long wait time. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
It's a decent dealership that will get you scheduled for
services. I'd say the ratings for this particular dealership is about average.
services. I'd say the ratings for this particular dealership is about average.
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by tluv
Verified Customer
Verified Customer
Oct 11, 2021 -
Lithia Volkswagen of Des Moines responded
Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. Jason and our team appreciate your business and hope to see you again soon!
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Service tech was rude and left grease on every surface he
touched, I had to drive home with grease on my steering wheel and clean off every surface he touched.
touched, I had to drive home with grease on my steering wheel and clean off every surface he touched.
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by CHIRONOODLE
Verified Customer
Verified Customer
Oct 24, 2021 -
Lithia Volkswagen of Des Moines responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Mark Mears
Fixed Operations Manager
Lithia Volkswagen of Des Moines
515-727-7035
Oct 07, 2021 -
Lithia Volkswagen of Des Moines responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Mark Mears
Fixed Operations Manager
Lithia Volkswagen of Des Moines
515-727-7035
Jason is the best person I’ve ever worked with at a
dealership. Professional, courteous, and just does a xxxx good job.
dealership. Professional, courteous, and just does a xxxx good job.
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by SHORTGRL_0321
Verified Customer
Verified Customer
Oct 05, 2021 -
Lithia Volkswagen of Des Moines responded
Thank you so much for your excellent review! We are so glad that had the opportunity to work with you, and Jason and our team are thrilled that you found your experience with us to be a positive one at Lithia Volkswagen of Des Moines. Please don't hesitate to reach out if you need anything else.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Complete professionals car was fixed in a timely manner,
work was done very well, Jason was my contact he is honest, forthright and kept us aware of everything going on, he is a very valuable employee from
work was done very well, Jason was my contact he is honest, forthright and kept us aware of everything going on, he is a very valuable employee from this cutomers view.
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by CMARTIN31
Verified Customer
Verified Customer
Oct 03, 2021 -
Lithia Volkswagen of Des Moines responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Back and forth on electronic issues. Jason the tech was
great. Frustrated by time it took.
great. Frustrated by time it took.
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by KMINEK
Verified Customer
Verified Customer
Oct 03, 2021 -
Lithia Volkswagen of Des Moines responded
Thanks for sharing your thoughts about your experience with Jason and our dealership. We appreciate your business and hope to see you again soon!
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Love my Passat and it corners like a dream, 0 to 60 in no
time at all and its good on gas.
time at all and its good on gas.
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by mullen.lawney
Verified Customer
Verified Customer
Other Employees Tagged:
Gage Leeper
, Brandon Bills, Dwayne Hill
Sep 24, 2021 -
Lithia Volkswagen of Des Moines responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Volkswagen of Des Moines.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
The service appointment was quick and the technician did
a good job of explaining the results of the evaluation of my vehicle
a good job of explaining the results of the evaluation of my vehicle
More
by cfunaro123
Verified Customer
Verified Customer
Sep 22, 2021 -
Lithia Volkswagen of Des Moines responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
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