Jason Halstead | Page 6

Jason and Jesse were very helpful and explained the issues and resolutions to fix my electronic issues issues and resolutions to fix my electronic issues More

by TERRAVELLEMA Verified Customer Verified Customer

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Great service, really care for the customer and their needs. Always up front with all car care needs. Wonderful techs who know what they are doing. needs. Always up front with all car care needs. Wonderful techs who know what they are doing. More

by drummers_wife Verified Customer Verified Customer

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Terrible service. I waited 2 hrs for an oil change before they said my oil pan was cracked. No oil stains in my garage so they clearly broke it while working on it. Took them a full week to get replacement p they said my oil pan was cracked. No oil stains in my garage so they clearly broke it while working on it. Took them a full week to get replacement parts. I said I would pick up between 4-4:30 and by 5 they still didn’t have done. I called Saturday morning to make sure it was done but no one ever answered the phone the 5 times I called between 8 and 8:40. After I finally got the vehicle I noticed they got oil stains inside the vehicle. More

by AALEIBOLD4 Verified Customer Verified Customer

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Linda Cramer, Jason Halstead, Brian Braak, and Philip Ostrem have treated me so kindly! Any time I have issues with my car, or any questions I have about my car, they help me find out what’s wrong in a t Ostrem have treated me so kindly! Any time I have issues with my car, or any questions I have about my car, they help me find out what’s wrong in a timely fashion. I really appreciate them! More

by Seth F. Verified Customer Verified Customer

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These guys are great! I’ve had dealings with several members of Lithia’s team from sales and service to finance and GM. The first car I bought from Lithia was about 6 years ago and was a used GTI. After members of Lithia’s team from sales and service to finance and GM. The first car I bought from Lithia was about 6 years ago and was a used GTI. After 5 months of ownership, it needed a major repair. I was very frustrated, but the team at Lithia got me into a brand new ride the next day and made things right. The start of this situation could have ensured that I would never do business with them again, but the way they handled it is the reason that my wife and I have bought 4 cars from Lithia since then. I bought a Golf wagon 6 weeks ago and my wife, Beth, bought a Tiguan today. I am in food sales and frequently reference Lithia whenever I describe how to properly deal with customer service issues. Chris Woodard has now sold us 3 cars and he is great to work with, as are Dwane and McKenzie in finance and Solomon the sales manager, but Chris is our go-to now and if you are in the market for a sweet ride, I would recommend asking for him by name. We really like Volkswagens, but the treatment we receive from Lithia is what keeps us coming back. Again, ask for Chris Woodard. He’s the man! More

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It took 3 days to even get diagnostics and getting through on the phone was nearly impossible. Jason was helpful, which was the only redeeming thing about my entire experience. through on the phone was nearly impossible. Jason was helpful, which was the only redeeming thing about my entire experience. More

by LORI.S Verified Customer Verified Customer

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Everyone looked extremely busy, but my service was excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. More

by JTKLISEWILLIAMS Verified Customer Verified Customer

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Service personnel have been on the rude end of the spectrum the last few times. As soon as we decided to check prices for a specific type of service the service rep became a bit annoyed. When we showe spectrum the last few times. As soon as we decided to check prices for a specific type of service the service rep became a bit annoyed. When we showed up for our appointment, we saw that the service rep wrote “bad idea” on our quote. When we arrived to pick it up. The car was left dirty. This didn’t surprise me as they no longer wash your car (which is sad) but they used to give car wash vouchers (which is nice but not the same). In my opinion, the service has went down hill at Lithia in recent years. We bought the car new here in 2018. We’ll probably head West for our next purchase. More

by Casey Verified Customer Verified Customer

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Great staff, clean facility and timely service, wonderful customer service customer service More

by BEVERLYKAY70 Verified Customer Verified Customer

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I brought my car in for an issue that was diagnosed as a glitchy communications box. The sevice rep told me he would need to order the part and call me when the part arrived. No one called. i called the de glitchy communications box. The sevice rep told me he would need to order the part and call me when the part arrived. No one called. i called the dealership and found the part had arrived. I made an appointment and had the part replaced. Service was great otherwise. More

by GRETA.MUELLER Verified Customer Verified Customer

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