Jason Jackson | Page 2

Suburban Ford Service dept. was cleaned, and the staff was accommodating. Jason Jackson was excellent with getting our F-150 in for service and kept us informed through the pr was cleaned, and the staff was accommodating. Jason Jackson was excellent with getting our F-150 in for service and kept us informed through the process. Thank you, Jason Jackson More

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My salesperson (Flora) was extremely hardworking and upfront about the process and cost. She had to reach out to other dealerships to find the F-150 with the options I wanted. Within 24 hours she found upfront about the process and cost. She had to reach out to other dealerships to find the F-150 with the options I wanted. Within 24 hours she found the truck and another few hours after that she secured the trade. She reviewed all rebates and discounts I was receiving. Even invited me to an event at the dealership to receive another $500.00 off. Was able to discuss the cost of extended warranties with David in finance the night before. I had them put on some accessories and Jason in service worked extremely hard to get the vehicle done and prepped by the time I signed the paperwork. I highly recommend this dealership. Flora is by far the best salesperson I have ever had. She is highly motivated, honest, and I didn't have to worry about certain details slipping through the cracks. More

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Great Service! I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work misse I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work missed! The truck is always returned washed and without an issue! More

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Jason Jackson is professional and has excellent customer service skills. He makes sure that all the service on my 2022 Shelby GT500.is always perfect. He’s the best service advisor at this dealer. I als service skills. He makes sure that all the service on my 2022 Shelby GT500.is always perfect. He’s the best service advisor at this dealer. I also have to see a big thank you to Bryan Stier for excellent paint work on my car. More

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Thank you to James B. Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any repair. Also to James Jackson for returning my text and setting up my appointment. More

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I am very, very disassitified with Suburban Ford sales and service. I recently took delivery of an F-150 that test drove perfectly fine, but after taking delivery it immediately had an issue. The is and service. I recently took delivery of an F-150 that test drove perfectly fine, but after taking delivery it immediately had an issue. The issue I have with my truck is an odd vibration in the dead pedal and gas pedal. It happens mostly around 35-45mph and at 70mph. I can only explain it as a cyclical, grinding feeling through the dead pedal and gas pedal. While trying to figure out how to schedule service, I discovered through the Ford Pass app that a tire balance/alignment was performed on my truck immediately before I took delivery. This service was done after I test drove it, but before I took it home. I did not ask for this to be done. I called to have service scheduled. The automated teller service is awful as it kept trying to get me to schedule an appointment online. I called on the phone to actually talk to someone. In any event, the call finally goes straight to voicemail and I had to wait for someone to call back. When I was finally able to talk to a person I was given the 'our fleet is extremely limited and we cannot give out loaners' garbage that Serra Whelan pulled on me next door, at least they have a partnership with Hertz to provide some kind of (rental) loaner. In any event the excuse is absolute garbage as Suburban Ford's lot is so full there's NEW cars in the used lot. In any event I agreed to service, at which point I was told it would be three weeks before I could even bring it in, and of course, no loaner. I've since taken my truck to another shop to have a tire balance done, and and to my surprise the balance was off, which means not only did Suburban Ford service perform maintenance on my vehicle I did not want, they couldn't even do it properly. A tire balance helped, but did not fix the issue completely. Finally, I left a voicemail for service, and asked for a call back but received a text message instead. That is by no means 'customer service' when I cannot even talk to someone on the phone. To summarize: 1. Sales rep lied to me about the service department policies 2. Service department performed maintenance on the truck that I did not ask for, which in turn resulted in me taking delivery of a truck that was working perfectly fine when I test drove it. 3. Service department not prioritizing new customers to make sure their new vehicle is issue free, especially after they performed unauthorized maintenance on it. 4. Service department can't even be bothered to contact me by phone when I explicitly asked them to. Buyer beware, stay clear of this place. More

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Love that place ! !! My 4th lease from there..I let all my friends and family go there. !! My 4th lease from there..I let all my friends and family go there. More

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Called. you and left a message and no return call from you. Not a very good thing to do or how to run a business. you and left a message and no return call from you. Not a very good thing to do or how to run a business. More

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Suburban Ford of Sterling Heights is by far the best Ford dealership around! I have been using them for sales and service for almost 15 years and I will never go anywhere else! dealership around! I have been using them for sales and service for almost 15 years and I will never go anywhere else! More

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Everyone was welcoming and accommodating from the moment we walked in the building. Jeremy went above and beyond to get us into our dream vehicle And answer any questions or concerns we had! we walked in the building. Jeremy went above and beyond to get us into our dream vehicle And answer any questions or concerns we had! More

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