Jason Jakubowski | Page 14

Great service overall. Jason explained the issue and worked with me and my insurance to get it fixed. I would recommend more proactiveness from the service department. Jason explained the issue and worked with me and my insurance to get it fixed. I would recommend more proactiveness from the service department. More

by ANASALAMI25 Verified Customer Verified Customer

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The service department is very kind and very professional. Great people do work with every time. professional. Great people do work with every time. More

by George Voutiritsas Verified Customer Verified Customer

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Prompt and good service . On time, full inspection was done , the car was washed thereafter, all in less than an hour. On time, full inspection was done , the car was washed thereafter, all in less than an hour. More

by HASSANAZAR Verified Customer Verified Customer

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Jason was terrific. I left my car the night before my service appointment with a damaged tire I got on my way home from work. He called immediately the next morning info I left my car the night before my service appointment with a damaged tire I got on my way home from work. He called immediately the next morning informing me was handling the claim. He followed up with me throughout the day with status on the claim approval, timing on the delivery of the new tire and timing on completion of the repair. He had the car repaired and available that same evening. He also took upon himself while he already had the car at the dealership to do the next required service interval as it was close to the milage requirement. This saved me the time and inconvenience of having to make another appointment to do that service. This was very much appreciated and a heads up move. He also offered to arrange free transportation to the dealership that evening when I mentioned I was having difficulty arranging transportation to the dealership with my wife out of town. that was much appreciated. This is the second time Jason has handled a tire claim on my car due to a road hazard and his quick response in getting this stressful situation resolved for me has been impeccable. I really appreciate the way Jason has handled these matters for me and got my car back to so quickly. More

by cahould Verified Customer Verified Customer

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Appreciate the excellent and courteous service received as well as friendly staffs. Facilities cleanliness also a big plus. as well as friendly staffs. Facilities cleanliness also a big plus. More

by MCHANPAIBOOL Verified Customer Verified Customer

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My experiences have always been good. I really like my BMW and the service has been great. I really like my BMW and the service has been great. More

by SG_PETERSON Verified Customer Verified Customer

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Jason always does an extraordinary job. I appreciate his insight and knowledge. He is responsive, helpful and timely. I appreciate his insight and knowledge. He is responsive, helpful and timely. More

by Tim Verified Customer Verified Customer

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I have been fortunate to experience very good service from BMW of Orland Park, since my first BMW purchase in March 2024. Jason, my Service Advisor, explains the process clearly and keeps me updated thro from BMW of Orland Park, since my first BMW purchase in March 2024. Jason, my Service Advisor, explains the process clearly and keeps me updated throughout. More

by Steve Verified Customer Verified Customer

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A fantastic group of professionals — like family! The service is always first class and friendly. The service is always first class and friendly. More

by WRN Verified Customer Verified Customer

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Friendly advisor who was knowledgeable, helpful, and patient. I drive 45 minutes to come to this location due to the excellent customer service. patient. I drive 45 minutes to come to this location due to the excellent customer service. More

by GRACEFULCOFFEE Verified Customer Verified Customer

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