Jason Jakubowski | Page 15

Waiting room very small and the amenities they offer is little to nothing you’ll get a better experience at bmw schererville. little to nothing you’ll get a better experience at bmw schererville. More

by Richie Verified Customer Verified Customer

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I have been a loyal customer and have been establishing trust for 15years. I am unhappy with past 6 months service. I have lost trust in what they tell me, I feel that you take pride in value and trust. I trust for 15years. I am unhappy with past 6 months service. I have lost trust in what they tell me, I feel that you take pride in value and trust. I brought my suv in to swap from winter to summer tires, which are housed there in April. I have run flat tires, so I’m able to keep driving. Then in May I needed an oil change. I informed the advisor that my left rear tire is low, they leveled it out. I also had them check my brake levels. I was told they are good and it would be awhile before I needed some. That my vehicle would let me know. I do not drive often since retirement. Look at my mileage… I returned in June for the same tire message. I told them my husband said it’s a bad stem. I was told they don’t go out so that’s not it. They leveled it again. In July I returned for a brake flush, and had the same left rear passenger message. I again told them what my husband said. After that throughout the summer my husband was putting air in it almost every 2-3 weeks. I returned in October with my husband because the tire was very low, and saw Dion Grace. We told him it may be the stem. He said they would check it. He returned and told me I needed a new tire because they found a screw in it. 🙄 he then told me I needed front and rear brakes. I told him in one month I was bringing it in for my winter tires and that I would put air in it until then. I told him that I didn’t drive that often and that on my last visit they were checked. 😳 I told him to go ahead and put the brakes on after 4 hours of waiting we left. I called the next day to tell Dion if the tire is in stock that I will replace it. That I would come back in November for my winter tire swap. He was not at his desk so I asked the lady who answered the phone if it was in stock and she said yes. I then left Dion a message that I was coming in that day to get the tire. Once I got there he was busy with another customer. He looked up and told me to wait in the waiting area. 3 hours later he came to me and said. I put your winter tires on and put your new summer tire in storage. I was furious, because we never had that conversation that day. He assumed that’s what I wanted. It was the end of the day for service department. They had already taken the rims off the old and swapped for winter tires. He apologized I paid and I left. I did submit a survey with a complaint after that visit. It must’ve gotten lost. So I leave and now we are in November and I get the message again left rear passenger. I waited till January 2nd before we went in and asked for Jason jakubowski. Told him the problem and within 40-45 minutes he told us it was a bad stem and it was replaced. This was also the first time I received an email video from the service guy verifying the problem. I only wish in the future you do that for nails, screws, etc. anything questionable. Due to this incident I may have to sever ties with this location. I responded to the survey before and was contacted by Brian Coster via email. I strongly believe information throughout BMW should be consistent and your customers heard and listened to. I am also grossly unhappy that in order to get a loaner while being serviced. That you have to have a warranty contract or a warranty. !!! That’s just not fair since I’ve been paying you money for any services since a contract expired. I don’t agree, that those who are getting service and has a contract can get a loaner. I am also saddened that I don’t feel that I can trust that my family and friends will get the best service that need there. That I can comfortably refer to BMW. I love my vehicle and take very good care of it. You may call me regarding this survey. More

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Always like checking into a 5-Star Hotel. Hardly had to wait at all for this unscheduled drop in appointment. Corey makes any visit feel like a reunion. Left with everything taken care of. A Hardly had to wait at all for this unscheduled drop in appointment. Corey makes any visit feel like a reunion. Left with everything taken care of. AGAIN WITHOUT AN APPOINTMENT I’m very lucky to have this Facility SO CLOSE to My Home Residence More

by DEBELLOBUILDERS Verified Customer Verified Customer

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They were very organized even though they were busy. I appreciated that people were taken in the order they came in, there is always someone who thinks they are more important. Jason was easy to wor I appreciated that people were taken in the order they came in, there is always someone who thinks they are more important. Jason was easy to work with. More

by SG_PETERSON Verified Customer Verified Customer

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After returning my vehicle for at least the third or fourth time for the same issue. I was complaining when I came in to Jason what we thought the problem was for the last three or four times. He immedi fourth time for the same issue. I was complaining when I came in to Jason what we thought the problem was for the last three or four times. He immediately took it in the back and they replaced the stem on the tire. It was going bad. I will write to corporate regarding my issues that I had these last four or five visits. Jason was very helpful. More

by PEGGYW777 Verified Customer Verified Customer

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Great employees Location convenient Great service Hours of operation helpful Friendly atmosphere Clean and accommodating service Hours of operation helpful Friendly atmosphere Clean and accommodating More

by DSN60 Verified Customer Verified Customer

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I appreciate the service associate sending a Lift to retrieve my vehicle. At times Jason seemed dismissive. I waited over 45 minutes after paying 5k in repairs and my miles to service were not reset alt retrieve my vehicle. At times Jason seemed dismissive. I waited over 45 minutes after paying 5k in repairs and my miles to service were not reset although my truck was there for 3 days. More

by T10TRINA Verified Customer Verified Customer

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This dealership is prompt and extremely thorough. While waiting on my vehicle to my surprise I received a video description of my vehicle also conveying to me the work to be carried out. I had an app While waiting on my vehicle to my surprise I received a video description of my vehicle also conveying to me the work to be carried out. I had an appointment and they were very considerate of my time and the service was prompt. More

by HAYNESVENISE2000 Verified Customer Verified Customer

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Everyone was so helpful and went out of their way to help me and that is so impressive!! I am happy I have my car serviced with your service department me and that is so impressive!! I am happy I have my car serviced with your service department More

by DDJKOS Verified Customer Verified Customer

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Corey was very helpful and courteous. He’s a real asset at your dealership. Service was quick. He’s a real asset at your dealership. Service was quick. More

by BVOLLRATH2000 Verified Customer Verified Customer

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