Jason Lakey

Excellent service. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. More

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The Serramonte Ford Service Team provided stellar service once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serra once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serramonte Ford’s Service Team coordinated the pickup and drop off to the exact minute as communicated. 10 star service. More

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Great and professional service! Brian is amazing at his job and was very straightforward with me. Best service advisor I have ever encountered Brian is amazing at his job and was very straightforward with me. Best service advisor I have ever encountered More

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A very efficient operation with friendly and courteous service. Pamela is a great service representative . service. Pamela is a great service representative . More

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Gerson and the entire Serramonte Ford team were exceptional, hospitable, genuine, and incredibly knowledgable overall. In my experience, car dealership experiences have never been as enjoyable, str exceptional, hospitable, genuine, and incredibly knowledgable overall. In my experience, car dealership experiences have never been as enjoyable, stress free, and fun as the experience I had trading in my car and buying a certified pre-owned mustang from Gerson (and the team). Gerson was the only salesman of all the dealerships I contacted who reached out via email with a photo of a car similar to what I was looking for — that was a really amazing first impression, and made me feel welcomed. I visited the Serramonte Ford location twice, and both times I was treated fairly and with respect. All of my questions were answered either by Gerson himself, a manager and/or specialist from the team (Sebastian, Jason) All the way down to the final steps, during the financing and contract signing phase, the whole sale/purchase was a fun and exciting experience. Hazma was great, professional, kind/pleasant, and made sure to explain to me all the various forms and contracts, and the value of additional protection plans. Thanks for the best car dealership experience I have ever had! I couldn’t be happier in my new (certified pre owner) car! More

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