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Carlos Alcala
16 Reviews
16 Reviews
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16 Reviews of Carlos Alcala
April 10, 2026
Excellent service. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. More
by Hookminnie
Other Employees Tagged: Richard Wisnewski, Kyle Roderick, Jason Lakey
March 18, 2026
The Serramonte Ford Service Team provided stellar service once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serra once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serramonte Ford’s Service Team coordinated the pickup and drop off to the exact minute as communicated. 10 star service. More
by Dolsen
Other Employees Tagged: Jason Lakey
February 26, 2026
Outstanding customer service. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. More
by Hookminnie
April 29, 2025
A very efficient operation with friendly and courteous service. Pamela is a great service representative . service. Pamela is a great service representative . More
by Sapiad
Other Employees Tagged: Henry Bueno, Bill North, Richard Wisnewski, Kyle Roderick, Jared Betelyoun, Carl Seike, Marvin octaviano, Jason Lakey
March 24, 2025
Competent service advisors; prices way too high; service work is speedy; the quality of what service was performed seems appropriate; forgot to perform or advise re required inspection necessitated by recal work is speedy; the quality of what service was performed seems appropriate; forgot to perform or advise re required inspection necessitated by recall bulleting More
by Lotusman
November 05, 2024
Excellent service every time I bring my cars in for service, very efficient and easy to make an appointment service, very efficient and easy to make an appointment More
by Digneo1
Other Employees Tagged: Henry Bueno
May 22, 2024
Satisfied with how this dealership deal with customers particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or u particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or updated. Carlos made sure to notify me before fixing it. Furthermore, I like their offer of bringing the car to the house after the service. Good job Carlos More
by Gloriacabuyadao
April 22, 2024
Was extremely satisfied with the service I received at Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records were send electronically so I now have a base line to manage my vehicles needs. Great service! More
by Topperez
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