Carlos Alcala

Pamela tiene un servicio al cliente excelente muchas gracias Pamela 👍👍👍buen trabajo gracias por lavar mi carro y toda su atención Pamela explica todo lo k nesecita el vehículo pasó por paso gracias Pamela 👍👍👍buen trabajo gracias por lavar mi carro y toda su atención Pamela explica todo lo k nesecita el vehículo pasó por paso More

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since my car was picked up and delivered I did not see the service area the service area More

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Excellent service. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. More

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The Serramonte Ford Service Team provided stellar service once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serra once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serramonte Ford’s Service Team coordinated the pickup and drop off to the exact minute as communicated. 10 star service. More

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Outstanding customer service. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. More

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A very efficient operation with friendly and courteous service. Pamela is a great service representative . service. Pamela is a great service representative . More

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Been going here for over 40 years and have always been extremely satisfied, especially when there was a problem extremely satisfied, especially when there was a problem More

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Competent service advisors; prices way too high; service work is speedy; the quality of what service was performed seems appropriate; forgot to perform or advise re required inspection necessitated by recal work is speedy; the quality of what service was performed seems appropriate; forgot to perform or advise re required inspection necessitated by recall bulleting More

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Excellent service every time I bring my cars in for service, very efficient and easy to make an appointment service, very efficient and easy to make an appointment More

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Satisfied with how this dealership deal with customers particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or u particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or updated. Carlos made sure to notify me before fixing it. Furthermore, I like their offer of bringing the car to the house after the service. Good job Carlos More

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