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Great service dept Problem-free service It went great Jason the service rep was very knowledgeable Great coffee, great snacks, clean waiting area everyone walking pa Problem-free service It went great Jason the service rep was very knowledgeable Great coffee, great snacks, clean waiting area everyone walking past smiles very friendly environment More

by JAZZLOVERFORYOU Verified Customer Verified Customer

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Outstanding service I had a 7:30 am appointment for an oil change and tire rotation. I was in and out in less than 30 minutes. Jason took great care of me and kept me inf I had a 7:30 am appointment for an oil change and tire rotation. I was in and out in less than 30 minutes. Jason took great care of me and kept me informed of what was being done. More

by Av8r Verified Customer Verified Customer

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Confusing information I received no comments when picking up my car. A couple of days an email from M. hughes indicated I ignored recommendations. I got none nor did I get I received no comments when picking up my car. A couple of days an email from M. hughes indicated I ignored recommendations. I got none nor did I get the detailed print out of car point inspection. I am told need 2 new tires i emailed M. Hughes but no response. What is going on? More

by BYTHECANAL Verified Customer Verified Customer

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Happy with the overall service and work just a little longer Not really happy how long it took to get my brakes taking care of but I understand .always very polite and professional when I go there Not really happy how long it took to get my brakes taking care of but I understand .always very polite and professional when I go there More

by mikemaples Verified Customer Verified Customer

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Poor Service, Doesn't honor terms of Extended Warranty Ferman Jeep doesn't honor the terms of the Max Care Lifetime warranty. Yesterday my 2013 Grand Cherokee broke down. There is a problem with the 4 whe Ferman Jeep doesn't honor the terms of the Max Care Lifetime warranty. Yesterday my 2013 Grand Cherokee broke down. There is a problem with the 4 wheel drive. I dropped it off at the service and was told that it would not be ready until Tuesday at the earliest. The max care lifetime warranty includes a loaner car for up to 5 days or rental car reimbursement. When I asked for a loaner I was told there were none available. I then asked for a rental and was told to Call Chrysler, our policy is not to honor that portion of the warranty. I was also treated with a hostile attitude when I complained about it. This it not the first time this has happened here. I honestly don't believe them when they say they don't have a loaner. If they wanted to they would find one for me. This isn't how you keep customers. More

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Bumper repair My issue was a warranty body repair, fixing a misaligned bumper. took me repeatedly to call in to get someone to schedule it. Took from March to June My issue was a warranty body repair, fixing a misaligned bumper. took me repeatedly to call in to get someone to schedule it. Took from March to June to finally get someone to schedule it for me More

by smallwood.bob Verified Customer Verified Customer

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Not honest long wait I had an appointment at 10:30 and wasn’t out until 12:00. Jason told me when I checked on my car at 11:30 that they were just finishing up. I sat outs I had an appointment at 10:30 and wasn’t out until 12:00. Jason told me when I checked on my car at 11:30 that they were just finishing up. I sat outside and waited and saw the guy grab my car and pull it in the bay after waiting 1 hour to do my oil change which took an additional 30 min. Jason wasn't honest with me when he said they were finishing up, when in fact they never started. This was my first oil change since purchasing my Jeep and I can’t say I’ll be back More

by GIAGATOR1 Verified Customer Verified Customer

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Horrible wait times Schedule an oil change appointment for 8 a.m. I arrived at 7:50 a.m. my vehicle was not taking back for the oil change until 9 a.m. horrible communica Schedule an oil change appointment for 8 a.m. I arrived at 7:50 a.m. my vehicle was not taking back for the oil change until 9 a.m. horrible communication and even worse service I was very disappointed in my experience every time I go in for an oil change there's always a long wait even when you schedule an appointment this should not be the case More

by MARTINEZFAMILY7418 Verified Customer Verified Customer

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Excellent service Ferman has delivered quality service each time that we have needed their service. Our service representative Jason made sure our service was complete Ferman has delivered quality service each time that we have needed their service. Our service representative Jason made sure our service was completed in a timely matter and repairs were completed. Thank you More

by lpcacake Verified Customer Verified Customer

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Jason was great and very helpful. Great service, Jason was very helpful and explained what was done and how it would improve my vehicle. Your dealership is near my house and is conveni Great service, Jason was very helpful and explained what was done and how it would improve my vehicle. Your dealership is near my house and is convenient for me to drop off, I'll be back. More

by CZOPJOE Verified Customer Verified Customer

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