Jason Logue

**17 Days Without Our Only Vehicle — Unacceptable Communication and Customer Service** Our experience with the service department at Ferman Chrysler Jeep Dodge Ram of New Port Richey was incredibl Communication and Customer Service** Our experience with the service department at Ferman Chrysler Jeep Dodge Ram of New Port Richey was incredibly disappointing. On September 21st, we brought our vehicle to Ferman after Firestone discovered a broken hood latch and was unable to open the hood. Firestone recommended taking it to the dealership. We were told our vehicle would be looked at the following day. What followed was **17 days without our only vehicle, nearly $400 in Uber expenses, and an astonishing lack of communication.** My husband and I share one vehicle. We requested a loaner when dropping it off but were told none were available. On Tuesday, my husband texted for an update and received no response. He called as well, without a return call. On Wednesday, after reaching out again, he finally received an estimate, which he promptly approved. We were informed that parts had been ordered. By Friday, September 25th, we learned that all the parts had arrived except the hood latch cable. We had now been without transportation for five days and were heading into the weekend. My husband asked whether we could temporarily retrieve our vehicle and bring it back when the part arrived. We were told the hood release cable had been broken while opening the hood and that the vehicle could not safely be driven because the hood might open while driving. We understood the safety concern. What we couldn't understand was why there was no reasonable transportation solution. We explained that our dog had a scheduled surgery the following week and that we needed reliable transportation. We requested a loaner again and were told we had been placed on a waiting list. Over the following days, we received several hopeful estimates about when the part might arrive. Unfortunately, those dates repeatedly came and went. **The communication throughout this process was especially frustrating.** My husband called our service advisor, Jason, four times and left three voicemails. None of those voicemails were returned. We repeatedly found ourselves having to initiate contact just to find out what was happening with our vehicle. After 16 days without our car, I personally called the service department manager, Mike Hughes. I left a polite voicemail explaining our situation, including that this was our household's only vehicle, that my husband and I shared it, and that it had now been in his service department for 16 days. **Mr. Hughes never returned my call.** I find that particularly disappointing. When a customer has been without their only vehicle for more than two weeks, has repeatedly struggled to obtain updates, and takes the time to respectfully contact management, I don't think a return phone call is an unreasonable expectation. We finally received our vehicle on October 8th, 17 days after dropping it off. Our repair bill was approximately $2,000. On top of that, we spent nearly $400 on Uber rides during the time our vehicle was unavailable. Ferman deducted $100 from our repair bill. While I appreciate the gesture, a $100 discount does very little to offset the financial burden and inconvenience of being without our only vehicle for 17 days. I fully understand that parts delays happen and that a dealership cannot control every aspect of the supply chain. I also recognize that Jason made efforts to contact Chrysler about expediting the part. **But parts delays do not excuse unanswered calls, unreturned voicemails, poor communication, or a service manager failing to respond to a customer asking for help.** We weren't expecting miracles. We were expecting professionalism, communication, accountability, and some reasonable consideration for the circumstances we were placed in. Instead, we spent more than two weeks chasing updates, arranging transportation, and wondering when we would finally have our vehicle back. This experience has seriously damaged our confidence in Ferman's More

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Awesome sales experience, everyone and everything about the entire process from appt to closing went smoothly and the service after sale was excellent. the entire process from appt to closing went smoothly and the service after sale was excellent. More

by sjbrawer Verified Customer Verified Customer

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Kind, caring, helpful are just a few words that immediately come to mind. This is my 3rd vehicle from Ferman NPR. Everytime... I got transparency, and they always went the extra mile. We work well immediately come to mind. This is my 3rd vehicle from Ferman NPR. Everytime... I got transparency, and they always went the extra mile. We work well together to make the dream work. Special Thank yous to Robert Suarez, Chris Vega, and Scott Poth. I love my new RAM! More

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Love my new Jeep. The people are the dealership were nice. I had a number in my head for trade in and was going to leave unless they met it. They did not fail! The dea The people are the dealership were nice. I had a number in my head for trade in and was going to leave unless they met it. They did not fail! The deal was made and I drove off with my new baby. More

by lullucappy Verified Customer Verified Customer

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Everything was Great. I have Very Limited time and was Dreading Going but Everything was Done within 3 Hours . My Salesman Michael Simila made it Happen! 5 ⭐️⭐️⭐️⭐️⭐️ 's I have Very Limited time and was Dreading Going but Everything was Done within 3 Hours . My Salesman Michael Simila made it Happen! 5 ⭐️⭐️⭐️⭐️⭐️ 's As Always! More

by jodi82072 Verified Customer Verified Customer

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The main reason I stayed with Ferman Jeep is two fold: 1: Jason Logue is a fantastic Service Tech. He is friendly and keeps me informed on the progress of the service on my Jeep. He is the only s fold: 1: Jason Logue is a fantastic Service Tech. He is friendly and keeps me informed on the progress of the service on my Jeep. He is the only service tech I want to use. 2: Neil Giles is a fantastic salesman. He listened to what I wanted in my second purchase of a Gladiator and was able to come through with exactly what I was looking for. He was responsive to what my price range was and was able to come through on the price. He kept me informed all through the locating of the vehicle I was looking for and in the purchasing process. The above listed employees are fantastic and a great complement to the Ferman dealership. More

by sandy.gay Verified Customer Verified Customer

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Professional and courteous service always. I have purchased several cars and trucks from this dealership and it is a pleasure to work with them. I have purchased several cars and trucks from this dealership and it is a pleasure to work with them. More

by brooklynbray Verified Customer Verified Customer

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Treat us really well and upfront with everything love that i would buy more cars from them robert dylan and scott cool as xxxx that i would buy more cars from them robert dylan and scott cool as xxxx More

by SCOTTSHONEY Verified Customer Verified Customer

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Scott was very professional yet friendly. I felt like family and that I was getting a great value for my money. Thank you Scott! I felt like family and that I was getting a great value for my money. Thank you Scott! More

by Jamie Verified Customer Verified Customer

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Sales and service personell are all outstanding and knowledgeable with exceptional personalitys. Dealership is well stocked with new and used vehicles. knowledgeable with exceptional personalitys. Dealership is well stocked with new and used vehicles. More

by newbiehaas Verified Customer Verified Customer

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