Jason Logue | Page 55

Great service The service advisors are very well educated and professional. Highly recommended. Went out of their way to accommodate. They can fix what others ca The service advisors are very well educated and professional. Highly recommended. Went out of their way to accommodate. They can fix what others cannot. We take all of our jeeps to Furman for their fantastic service. More

by gbaker6692@earthlink.net Verified Customer Verified Customer

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Had a recall on my Jeep Liberty I came in for my appointment at 8:30. Jason said they had the appointment for 10:30 but he would get it over to service right then! He assisted me and I came in for my appointment at 8:30. Jason said they had the appointment for 10:30 but he would get it over to service right then! He assisted me and had my work down sooner than they said. Great job! Previously I have not had the best service at this location. It is nice to see things have greatly changed. I will be back. More

by connieallen2010 Verified Customer Verified Customer

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Very professional and a nice lounge for customers The service department has always been friendly and understanding to my needs. The lounge is very clean and is enjoyable to use as I wait for me vehic The service department has always been friendly and understanding to my needs. The lounge is very clean and is enjoyable to use as I wait for me vehicle to be serviced. The wait time to have my vehicle serviced is reasonable. More

by eball0103 Verified Customer Verified Customer

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Excellent service This was my first time at this dealer for service. the staff was very friendly and to top it off, my jeep was ready before promised time! This was my first time at this dealer for service. the staff was very friendly and to top it off, my jeep was ready before promised time! More

by Canadian Jeep Girl Verified Customer Verified Customer

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All parts weren’t there for recall I was told they had to order all recall parts so my appointment had to wait a week. I dropped the truck off and returned 4 hours later saying they hav I was told they had to order all recall parts so my appointment had to wait a week. I dropped the truck off and returned 4 hours later saying they have to order one of the recall parts. Just this morning I noticed my odometer button was broken (not sure how). I’m out of town for a while with the vehicle so there’s nothing I can do. The reason for the delay getting the recall fixed was to order the parts- someone failed me. More

by sgtkinder1 Verified Customer Verified Customer

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Saved by your colleague! I had a scheduled appointment at 1 last Friday and I arrived at approximately 12:55 for the service. This was my first time at this service departmen I had a scheduled appointment at 1 last Friday and I arrived at approximately 12:55 for the service. This was my first time at this service department and was interested to see how customers were handled. I was scheduled to work with Jason, but he was still coming back from lunch, so Ed was happy to assist me. I headed over to the customer lounge to enjoy the comfy seats. After an hour and forty five minutes, I started to get a bit antsy, so I headed outside to wait. After about ten minutes, my car pulled up and I was ready to go. However, I proceeded to stand there for another 10 minutes without any word from Jason. At that point, I texted him (he had written to me at the beginning of the appointment) and asked if I should come to his desk or wait for him. Thankfully, Ed was moving in and out of his office area and noticed me waiting while my car was ready. He grabbed me and checked me out. If it wasn’t for Ed, I’d probably be looking for assistance elsewhere. I’ll be sure to ask for him in the future. (Jason could be great to work with, I just don’t know because I never talked to him.) More

by dksport Verified Customer Verified Customer

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great service at Ferman Jason was very knowledgeable with what I was there for. Spot on got me in and out, even got a ride back to work with the great courtesy driver. Jason was very knowledgeable with what I was there for. Spot on got me in and out, even got a ride back to work with the great courtesy driver. More

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customer service 2019 Ram limited was towed in 3 times and the communications between this dealership and myself could have been much better, never did get back to me 2019 Ram limited was towed in 3 times and the communications between this dealership and myself could have been much better, never did get back to me on an issue I asked. Them about camera in the back. More

by Breed Verified Customer Verified Customer

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Scheduled maintenance Hello, I had my first scheduled maintenance on my car done. Everyone was very nice, and the waiting area was clean. They finished my car in two hour Hello, I had my first scheduled maintenance on my car done. Everyone was very nice, and the waiting area was clean. They finished my car in two hours with the routine maintenance. I did ask for my splash guard which was missing a bolt, my steering wheel seems to Have a loose screw “drives me nuts it’s by where I put my hand and the plastic grabs it”. The splash guard was done but my steering wheel umm wasn’t done. So the steering wheel still drives me nuts. Hopefully they fix it next time. I also was notified I have an airbag recall, that happened couple days after my visit. Thanks Roger Wright More

by Roghorrorfreak Verified Customer Verified Customer

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Pampered ! Great to be pampered & treated like a highly valued customer. Will continue to return for service and vehicle purchases. Love the free oil changes aft Great to be pampered & treated like a highly valued customer. Will continue to return for service and vehicle purchases. Love the free oil changes after purchasing a new vehicle. More

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