Jason Logue | Page 56

Very professional and Courteous The rep was very friendly and professional. Responded quickly to n my needs I was offered a ride home from the dealership. Did not need it. But is wa The rep was very friendly and professional. Responded quickly to n my needs I was offered a ride home from the dealership. Did not need it. But is was nice to know it is available in the future More

by vmpags Verified Customer Verified Customer

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Customer service I never have a problem with service. Jason is a great advisor. I’m glad they give you to the same advisor every time makes it more personal. My only I never have a problem with service. Jason is a great advisor. I’m glad they give you to the same advisor every time makes it more personal. My only issue is sometimes it’s hard to get in on Saturdays and that’s my only day off. That could partially be my fault I need to maybe make appointments way in advance. Other than that everything was fine More

by Gotjovi13 Verified Customer Verified Customer

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Chrysler Pacifica hybrid 2018 25 miles on fully charge First use after service 34 miles on fully charge. Next use 31 miles. Reason for good rating I was told they found nothing. 25 was OK First use after service 34 miles on fully charge. Next use 31 miles. Reason for good rating I was told they found nothing. 25 was OK More

by ACE1CHUCK Verified Customer Verified Customer

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Ferman is very comfortable with no pressure Ferman is family oriented and I feel very comfortable bringing my car to Jason and the other service writers at Ferman. They always take care of my ve Ferman is family oriented and I feel very comfortable bringing my car to Jason and the other service writers at Ferman. They always take care of my vehicle and they do not put any pressure on me to buy something I do not need. More

by alyssabenjamin0307 Verified Customer Verified Customer

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Oil change Very professional service. Jason was very nice and prompt. I will be using their services in the future and would recommend them to other molar owners Very professional service. Jason was very nice and prompt. I will be using their services in the future and would recommend them to other molar owners More

by dsg1023 Verified Customer Verified Customer

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Jason Louge Jason is a true professional and very customer service oriented, thank you Jason for your help you are very helpful on all aspect of my car. thank you Jason is a true professional and very customer service oriented, thank you Jason for your help you are very helpful on all aspect of my car. thank you again More

by LBERINATO Verified Customer Verified Customer

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Good Customer Service Service rep, Jason Logue, is professional and courteous. He clearly communicates to the customer throughout the service appointment about what is hap Service rep, Jason Logue, is professional and courteous. He clearly communicates to the customer throughout the service appointment about what is happening with regards to expectations. Service from Jason is 5 stars. Service from center could be 5 stars but giving 4 as not fully satisfied with their response regarding my brand new 2018 Wrangler JL's grating vibrations while engaging clutch pedal in that "it's just how they are built." Thank you. More

by FloridaL Verified Customer Verified Customer

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Women who answer the phones are my only painpoint Service department was great. Receptionists are all terrible, unfriendly, and no help at all. Talked to one lady at 10 am said she was giving my servi Service department was great. Receptionists are all terrible, unfriendly, and no help at all. Talked to one lady at 10 am said she was giving my service rep a message about bringing my car in. Called back at 3pm had to leave a voicemail. Called back at 4:30pm finally reached service dept and they were never given the message that I even called. At that point they were almost closed and I had to rush my car in and almost didn’t have a rental. Besides dealing with the front desk ladies, my service rep (Jason) was very helpful every step of the way More

by Jdjdnndjdjddjsj Verified Customer Verified Customer

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Complete lack of communication from the service dept Backordered part took 15 months to arrive, in the meantime no updates from Jason. Every time I called, I got a "let me check on that and call you back Backordered part took 15 months to arrive, in the meantime no updates from Jason. Every time I called, I got a "let me check on that and call you back", except no callbacks came. The only information I got was when someone else actually checked for me. I eventually found out that the part had arrived (after it had been sitting there for almost a month). No written estimate was ever given, nor any call on the day of service (we dropped the car off the night before) indicating that work had begun, what the cost might be, or when we might expect to pick up the vehicle. We eventually went there to sit and wait and were finally given a price (after having to have the part removed from the bill, since we paid for it before it was even ordered). At that point, I couldn't hold my tongue any longer... and while it was not Jason's fault that the part was backordered for so long... the complete lack of communication WAS. When I tried to get Jason to understand why we were so frustrated, he tried to shift blame to other employees. I can only hope our experience was an aberration and that working with someone else there might be a different experience. I am, however, not sure I'm brave enough to take that risk, More

by KB Verified Customer Verified Customer

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Lacking return call Left message for a follow up to visit as the tire they repaired went flat after 3 days. No return call so I had to go to another service company. Left message for a follow up to visit as the tire they repaired went flat after 3 days. No return call so I had to go to another service company. More

by Jeep Verified Customer Verified Customer

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