I have leased several vehicles and am very pleased with
the service I have received on these vehicles. Jason is the best!
the service I have received on these vehicles. Jason is the best!
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by LGELIK
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2025 -
Toyota of Scranton responded
Dear LGELIK,
Thank you for your continued loyalty and kind words! We’re so glad to hear that your leasing and service experiences have been consistently positive. Jason will be thrilled to know his efforts have made such a great impression. We truly appreciate your trust in us and look forward to continuing to serve you for many miles to come!
Warm regards,
The Customer Experience Team
Toyota of Scranton
Great place to shop and quick at fixing my truck.
I will recommend you to others.
I will recommend you to others.
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by CHRISTMANC13
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2025 -
Toyota of Scranton responded
CHRISTMANC13,
Thank you for the great feedback! We’re glad to hear your experience was smooth and that your truck was taken care of quickly. Your recommendation means a lot to us — we truly appreciate your support and look forward to seeing you again!
Warm regards,
Mary Jo Preno
VP of Guest Experience
Toyota of Scranton
Polite prompt service.
Nice they give you chit for breakfast or lunch .A comfortable atmosphere.
Nice they give you chit for breakfast or lunch .A comfortable atmosphere.
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by EDHOLZ
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2025 -
Toyota of Scranton responded
Hi EDHOLZ,
Thank you for the kind words! We're glad you enjoyed the polite, prompt service and the comfortable atmosphere. We’re happy to offer the meal voucher as a small way to make your visit more enjoyable. We appreciate your support and look forward to seeing you again!
Warm regards,
Mary Jo Preno
VP of Guest Experience
Toyota of Scranton
Love the way I'm treated there.
Always helpful and kept informed what they were doing with my truck
Always helpful and kept informed what they were doing with my truck
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by GSAMDOC2
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
Toyota of Scranton responded
GSAMDOC2,
Thank you so much for your kind words! We're happy to hear you feel well taken care of and appreciated. Keeping you informed and making sure you’re comfortable with the service on your truck is always our priority. We look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
From start to finish it was like a well oiled machine.
Everyone was so nice and helpful. It was quick and efficient. Highly recommend.
Everyone was so nice and helpful. It was quick and efficient. Highly recommend.
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by LMLEFKOWSKI
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2025 -
Toyota of Scranton responded
LMLEFKOWSKI,
Thank you for the wonderful feedback! We're so glad to hear that your experience felt seamless and efficient from start to finish. It's great to know our team made a positive impression, and we truly appreciate your recommendation!
Warm regards,
The Service Team
Toyota of Scranton
I get good service work done, staff is easy to work with,
and work is done in a reasonable time. They make going in for service a pleasant experience.
and work is done in a reasonable time. They make going in for service a pleasant experience.
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by RDPPOWELL55
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2025 -
Toyota of Scranton responded
RDPPOWELL55,
Thank you for your kind review! We're glad to hear that our team makes your service visits pleasant and efficient. Providing quality work and a comfortable experience is always our goal—we appreciate your continued trust and look forward to seeing you again! Sorry for the late response.
Warm regards,
The Service Team
Toyota of Scranton
Not a pleasant experience.
I feel like I was being pushed into a vehicle I didn't want ...
I feel like I was being pushed into a vehicle I didn't want ...
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by BELLAPETALS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Don't know last names
Mar 18, 2025 -
Toyota of Scranton responded
Hi Bellapetals,
We're sorry to hear that your experience didn’t meet your expectations. We make every effort to address customer concerns, but unfortunately, we’re unable to locate your information in our system. We’d love the opportunity to learn more about what happened and see how we can assist you. Please reach out to us at your earliest convenience so we can work toward a resolution.
Toyota of Scranton
Mary Jo Preno
Vice President of Guest Experience
570.702.8776
As always great service and friendly atmosphere.
Jason always takes great care of me.As always great service and friendly atmosphere. Jason always takes great care of me.
Jason always takes great care of me.As always great service and friendly atmosphere. Jason always takes great care of me.
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by LNSEC
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2025 -
Toyota of Scranton responded
LNSEC,
Thank you for your kind words! We're thrilled to hear that you always have a great experience with us. Jason will be happy to know he took great care of you again. We appreciate your loyalty and look forward to serving you next time!
Warm regards,
The Service Team
Toyota of Scranton
What a total disappointment!
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a s
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a set of tires, so while I was there, figured that I would get my tires done also, so I called and spoke with a nice young lady, she told me that she would inform my Service advisor and that he would call me back with tire prices and add that to the schedule! its been more then a week and NO CALL BACK, NOTHING! This isnt the first time, I was in service for an oil change and throw the App, I asked my service advisor to please contact me regarding my service appointment and again ZERO no contact! I don't know if this is the service advisor or the company, either way it shows a lack of Customer Service!
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by Rliciaga33
Service Price Transparency
Feb 06, 2025 -
Toyota of Scranton responded
Richard,
Our apologies for the poor follow up. Our Service Advisor, Jason, did leave a message on your voicemail. I understand you did speak to Jason and your truck is currently at our dealership.
I was wondering if you would be so kind to update this review. We would all appreciate it.
Thank you,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Fast and found offers I still had covered under my
purchase. great service! very a pleased
purchase. great service! very a pleased
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by MARIAN.WOJNAROWSKI
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Toyota of Scranton responded
MARIAN.WOJNAROWSKI,
Thank you for your review! We're so glad to hear that our team was able to provide fast service and help you take advantage of the coverage included with your purchase. Your satisfaction means a lot to us, and we appreciate the kind words. We look forward to serving you again!
Warm regards,
The Service Team
Toyota of Scranton
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29 yrs, 2 mos
