Jon Lane

Toyota of Scranton responded

DWELGUS24, Thank you for your kind words! We’re delighted to hear that you found our customer service to be first class and that our team provided a welcoming and accommodating experience. Providing exceptional care for our guests is always our goal, and it means a great deal to know we stood out. We appreciate your support and look forward to serving you again at Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

FALLON1643, Thank you for your kind review! We're delighted to hear that our team was able to accommodate your needs and provide a polite, courteous experience. Putting our customers' interests first is always our goal, and it's wonderful to know that commitment stood out during your visit. We truly appreciate your feedback and thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MARYANN5599, Thank you for taking the time to share your experience. We're glad to hear Jonathan Lane was helpful, informative, and made sure you were satisfied throughout your service visit. Providing clear communication and exceptional care is important to us, and we're pleased Jonathan delivered that experience. We appreciate your business and look forward to serving you again at Toyota of Scranton! Warm regards, ~The Sales Team Toyota of Scranton

Toyota of Scranton responded

DWELGUS24, Thank you for your kind words and recommendation! We are delighted to hear that our team took excellent care of both you and your truck. Providing a positive experience for our guests is always our goal, and it's wonderful to know we delivered that during your visit. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again in the future. Thank you for being our guest! Warm regards, ~The Service Team Toyota of Scranton.

Toyota of Scranton responded

SLOANEY731, Thank you for your loyalty to Toyota of Scranton over the years and for sharing your experience with us. It means a great deal to know you’ve trusted us since your first Toyota in 1985 and are now enjoying your new 2026 Tacoma. We truly appreciate your continued confidence in both our dealership and service team. Doug and Jonathan will be very happy to hear your kind words and recognition. Providing a positive experience before and after the sale is something we work hard to achieve, and it’s wonderful to know they earned your five-star recommendation. Thank you again for being part of the Toyota of Scranton family. We look forward to serving you for many more years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SAMI786, Thank you so much for the great feedback! We truly appreciate you taking the time to share your experience with us. Jonathan Lane is a valued member of our team, and we’re glad to hear he continues to provide knowledgeable and helpful service. We’ll be sure to share your “high five” with him! We look forward to seeing you again at Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

mikelrc, Thank you for sharing your experience. I’m glad to hear she was helpful, friendly, and knowledgeable, and that our dealership felt clean and inviting as always. We truly appreciate your continued trust in Toyota of Scranton and look forward to seeing you again. Warm regards, MJ Preno VP of Guest Experience

Toyota of Scranton responded

SAMI786, Thank you for taking the time to share your experience. Providing excellent customer service and genuine care is very important to us, and we’re happy to hear that’s exactly what you received at Toyota of Scranton. We appreciate you being part of our Toyota family. Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

JIMCANUCK, Thank you for taking the time to share your experience! We’re so glad Jonathan was able to help expedite your visit and make things easier during a busy and important time for you. His kindness and professionalism truly reflect the care we strive to provide. Thank you for choosing Toyota of Scranton—we wish you all the best and look forward to serving you again. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TAP1IN, Thank you for taking the time to share your experience! We’re glad to hear everything went smoothly and that Jonathan provided excellent service. Your satisfaction means a great deal to us. We truly appreciate you choosing Toyota of Scranton and look forward to assisting you again! Warm regards, ~The Service Team Toyota of Scranton