Jon Lane

Toyota of Scranton responded

MBONAVOGLIA, We know your time is valuable, and the goal should always be to make your visit as convenient as possible. We’re sorry that wasn’t the case here and that you left knowing you would need to make another trip. We appreciate your feedback and the opportunity to improve. Warm Regards, The Toyota of Scranton Team

Toyota of Scranton responded

From drop-off to pick-up, it sounds like Jonathan made sure you always had the answers and support you needed. We’re also happy to hear the friendly, welcoming atmosphere extended throughout the rest of the team. Thank you for sharing such thoughtful feedback about your visit! With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

MARGIE-CLYDE74, Thank you for the kind words! We're so glad Jonathan and the rest of our service team provided friendly, efficient, and knowledgeable care during your visit. We appreciate you taking the time to share this, and we look forward to seeing you again. Best Regards, The Toyota of Scranton Service Team

Toyota of Scranton responded

RAINYFERRI, Thank you for taking the time to share this. Nineteen Toyotas since 1971 is no small thing, and we're grateful to have been part of that journey. We're glad everything went well with this visit, and we're looking forward to whatever comes next. We're grateful for your continued trust in Toyota. With Appreciation, The Team at Toyota of Scranton

Toyota of Scranton responded

ANNABELLAMASSARO, Thank you for your wonderful review and for recommending Toyota of Scranton! We're thrilled to hear you received excellent service, clear communication, and that all of your questions were answered with confidence. Providing a transparent and reassuring experience is what we strive for every day. We truly appreciate your trust and look forward to welcoming you back. Thank you for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

DWELGUS24, Thank you for your kind words! We’re delighted to hear that you found our customer service to be first class and that our team provided a welcoming and accommodating experience. Providing exceptional care for our guests is always our goal, and it means a great deal to know we stood out. We appreciate your support and look forward to serving you again at Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

FALLON1643, Thank you for your kind review! We're delighted to hear that our team was able to accommodate your needs and provide a polite, courteous experience. Putting our customers' interests first is always our goal, and it's wonderful to know that commitment stood out during your visit. We truly appreciate your feedback and thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MARYANN5599, Thank you for taking the time to share your experience. We're glad to hear Jonathan Lane was helpful, informative, and made sure you were satisfied throughout your service visit. Providing clear communication and exceptional care is important to us, and we're pleased Jonathan delivered that experience. We appreciate your business and look forward to serving you again at Toyota of Scranton! Warm regards, ~The Sales Team Toyota of Scranton

Toyota of Scranton responded

DWELGUS24, Thank you for your kind words and recommendation! We are delighted to hear that our team took excellent care of both you and your truck. Providing a positive experience for our guests is always our goal, and it's wonderful to know we delivered that during your visit. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again in the future. Thank you for being our guest! Warm regards, ~The Service Team Toyota of Scranton.

Toyota of Scranton responded

SLOANEY731, Thank you for your loyalty to Toyota of Scranton over the years and for sharing your experience with us. It means a great deal to know you’ve trusted us since your first Toyota in 1985 and are now enjoying your new 2026 Tacoma. We truly appreciate your continued confidence in both our dealership and service team. Doug and Jonathan will be very happy to hear your kind words and recognition. Providing a positive experience before and after the sale is something we work hard to achieve, and it’s wonderful to know they earned your five-star recommendation. Thank you again for being part of the Toyota of Scranton family. We look forward to serving you for many more years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton