Jason Rezman | Page 2

⭐☆☆☆☆ 1-Star Review – Misleading Experience at Genesis of Highland Park On Saturday, June 27, 2026, I traded in my 2026 Genesis GV70 2.5T Advanced AWD and leased a 2026 Genesis GV70 3.5T Sport Prestige AWD Highland Park On Saturday, June 27, 2026, I traded in my 2026 Genesis GV70 2.5T Advanced AWD and leased a 2026 Genesis GV70 3.5T Sport Prestige AWD from Genesis of Highland Park. Before I ever went to the dealership, I handled the entire transaction over the phone with Sales Manager Yaniel. I clearly explained every specification I wanted, especially that the exterior color had to be Uyuni White. Yaniel assured me he had a vehicle with everything I requested, including the correct color. When I arrived at the dealership, I met salesperson Mohammed Alghzawi and again confirmed the color with Yaniel. He told me he had personally checked the Monroney window sticker and guaranteed the vehicle was Uyuni White. Based on those repeated assurances, I signed the lease documents. Had I been told the truth that the vehicle was actually Alta White, I would never have signed the lease. The following day, Sunday, June 28, after the dealership entered the VIN into my Genesis Connected Services account, I discovered the vehicle was actually Alta White. I then found the original Monroney window sticker in the glove compartment, and it clearly stated Alta White. When I contacted Yaniel, he admitted he had made a mistake by telling me the vehicle was Uyuni White without verifying it first. On Monday, June 29, another dealership employee called to congratulate me on my purchase. After I explained what had happened, I was told they would speak with Yaniel and try to locate the same vehicle in the correct Uyuni White color. On Wednesday, July 1, the dealership owner called me, and I explained everything again. He told me he would speak with Yaniel and asked me to return the next morning. On Thursday, July 2, I returned as requested, but the owner never came out to meet me. Instead, Yaniel told me there was nothing they could do because the lease had already been funded. He again admitted the mistake but said I had to keep the vehicle. I was also disappointed that the vehicle had not been properly prepared before I drove it home. While I was signing the paperwork and waiting for the vehicle, it was still in Shipping Mode and displayed a low windshield washer fluid warning. Those are basic pre-delivery inspection items that should have been addressed before delivering a new luxury vehicle. This experience was never about trying to get a discount or return a vehicle. It was about honesty and relying on the information provided before signing a legally binding lease. The dealership admitted the mistake, led me to believe it would be corrected, and then refused once the lease was funded. I cannot recommend Genesis of Highland Park. My advice is to personally verify every detail, especially the Monroney window sticker, before signing any paperwork. Do not rely solely on verbal assurances, even from management. I hope Genesis Motor America reviews how this situation was handled because customers purchasing a luxury vehicle deserve honesty, transparency, and accountability. More

Print

Honestly this was my best car buying experience. I did not feel pressured, forced into something I did not want, or overcharged. What I expected wad what I got, and it was so good that this will be I did not feel pressured, forced into something I did not want, or overcharged. What I expected wad what I got, and it was so good that this will be the first place I go to when looking for my next vehicle. Everyone I talked to was more than friendly from the sales department, management, and finance department. More

by Matthew Verified Customer Verified Customer

Print

The dealers at this location were professional, kind, and informative in assisting me in purchasing our Genesis. informative in assisting me in purchasing our Genesis. More

by LIM9620228 Verified Customer Verified Customer

Print

Purchasing a car from Genesis of Highland Park, buyer beware. I negotiated an out the door price. I was never told I would later be taxed an additional 1% Cook Co. tax. I couldn't recommend buying from t beware. I negotiated an out the door price. I was never told I would later be taxed an additional 1% Cook Co. tax. I couldn't recommend buying from them. Buyer you've been warned. More

Print

All professional, courteous and knowledgeable employees. It's a pleasure to business with this organization. It all starts with top dealership management. It's a pleasure to business with this organization. It all starts with top dealership management. More

by RANDKFRANZE Verified Customer Verified Customer

Print

These guys have great customer service. I would and will recommend this dealership to my friends. I would and will recommend this dealership to my friends. More

by repifanio2 Verified Customer Verified Customer

Print

It was really a great experience working with Bekk Bayarsaikhan. Bekk was so friendly and spent considerable time explaining features. Happy that we got it from this dealership Bayarsaikhan. Bekk was so friendly and spent considerable time explaining features. Happy that we got it from this dealership More

by Sundaravalli & Manivannan Verified Customer Verified Customer

Print

I found Sean and Juan to be very professional. My limited experience with the service area has also been very good. My limited experience with the service area has also been very good. More

by pngfridley Verified Customer Verified Customer

Print

Juan was an outstanding sales representative to work with. Very knowledgeable, helpful and friendly. The entire experience at Genesis of Highland Park was excellent with. Very knowledgeable, helpful and friendly. The entire experience at Genesis of Highland Park was excellent More

by DT2026 Verified Customer Verified Customer

Print

Just a great experience. From my first call to check availability to going in to see the car and the test drive, they made the process quick and easy. From my first call to check availability to going in to see the car and the test drive, they made the process quick and easy. More

by davidpsugg Verified Customer Verified Customer

Print