Jason Saephanh | Page 15
Express Maintenance Advisor
Maita Toyota of Sacramento
2500 Auburn Blvd
Sacramento, CA 95821
Specialties & Trainings
TOYOTA EXPRESS ADVISOR
315 Reviews
Write a Review315 Reviews of Jason Saephanh
November 05, 2020
Amazing customer service!!! Been coming here for several years and always receive top notch service. Always friendly backed with very high communication. Very impressive. Thank you years and always receive top notch service. Always friendly backed with very high communication. Very impressive. Thank you More
Other Employees Tagged: Carl Kawahata
August 13, 2020
Too long, with a concern. Maita Toyota is an excellent place to buy a vehicle and to use for all follow-up service. This particular service experience was OK, but I have a few Maita Toyota is an excellent place to buy a vehicle and to use for all follow-up service. This particular service experience was OK, but I have a few concerns; - This simple appointment took way too long. The amount of vehicles parked awaiting service was greater than I've ever seen at this location. - When I asked about this, I was told that the Service Department is operating on only half-staff! - Is this because of COVID-19 restrictions or budgetary cutbacks by the dealership? - Whatever the reason, creative minds need to figure out solutions. - EVERY TIME I bring this vehicle in, I am told the cabin air filter needs replacement. I had this done 5000 miles ago. - Why was I told this again. Do this filter get that dirty that quickly? - OR: Did the technician simply mention that without really checking? I admit that this car is my daughter's car and that she allows the interior to get pretty messy, so perhaps the recommendation to replace the filter was based upon an overall impression rather than an actual inspection. - In any case, it is a simple thing for me to do myself. - Be careful about losing credibility on your service/maintenance recommendations. Bob More
July 25, 2020
Service and product (tires) as promised. Bryce Shibata (and Jason) were thorough, professional and a credit to your dealership. Let them know this customer appreciated him. (and Jason) were thorough, professional and a credit to your dealership. Let them know this customer appreciated him. More
Other Employees Tagged: Bryce Shibata
July 25, 2020
terrific service love the fantastic service and Jason S for all of his help and knowledge and the way the dealership takes care of your car needs love the fantastic service and Jason S for all of his help and knowledge and the way the dealership takes care of your car needs More
July 23, 2020
Service for recall and mile maintenance. Got the car in early. Service and quality are always excellent. Was offered a $25 Uber voucher. Unfortunately my home is far away and it would have Got the car in early. Service and quality are always excellent. Was offered a $25 Uber voucher. Unfortunately my home is far away and it would have cost me $35 one way. I ended up spending $25 on a car rental. Having a electric car would be nice since you have to bring back on full tank of gas. So my cost was $32 for gas and rental. Would be nice to get a$25 credit since I didn’t use the Uber. Car was there for 4 hours. Runs smoothly. Mary More
July 12, 2020
Regular Maintenance Service advisor was very helpful and polite. He reminded me that now that the first 2 years of free service is complete I did pay for an extra 3 year Service advisor was very helpful and polite. He reminded me that now that the first 2 years of free service is complete I did pay for an extra 3 years or maintenance. More
July 01, 2020
I brought in my 2020 Corolla for one year maintenance. I was impressed by the communication and the work. I received a text the day before reminding me of my appointment, my service representative Jason wa was impressed by the communication and the work. I received a text the day before reminding me of my appointment, my service representative Jason was very friendly and informative. The service was done in a relatively short period and Jason found me and we finished the paperwork. Quick, courteous service and good work. More

