Jason Saephanh | Page 15

Jason did a good job as a customer service employee. Very helpful in offering suggestions for care of my Highlander and was able to get a discount on my bill. helpful in offering suggestions for care of my Highlander and was able to get a discount on my bill. More

by AGONZA1A Verified Customer Verified Customer

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The work was done as explained, Jason answered my questions and gave me information that was helpful. He was courteous and pleasant to work with. . questions and gave me information that was helpful. He was courteous and pleasant to work with. . More

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Amazing customer service!!! Been coming here for several years and always receive top notch service. Always friendly backed with very high communication. Very impressive. Thank you years and always receive top notch service. Always friendly backed with very high communication. Very impressive. Thank you More

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Excellent service. Jason was great! I had a long and expensive service scheduled and Jason was kind enough to cover my Uber ride to/from work. expensive service scheduled and Jason was kind enough to cover my Uber ride to/from work. More

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Too long, with a concern. Maita Toyota is an excellent place to buy a vehicle and to use for all follow-up service. This particular service experience was OK, but I have a few Maita Toyota is an excellent place to buy a vehicle and to use for all follow-up service. This particular service experience was OK, but I have a few concerns; - This simple appointment took way too long. The amount of vehicles parked awaiting service was greater than I've ever seen at this location. - When I asked about this, I was told that the Service Department is operating on only half-staff! - Is this because of COVID-19 restrictions or budgetary cutbacks by the dealership? - Whatever the reason, creative minds need to figure out solutions. - EVERY TIME I bring this vehicle in, I am told the cabin air filter needs replacement. I had this done 5000 miles ago. - Why was I told this again. Do this filter get that dirty that quickly? - OR: Did the technician simply mention that without really checking? I admit that this car is my daughter's car and that she allows the interior to get pretty messy, so perhaps the recommendation to replace the filter was based upon an overall impression rather than an actual inspection. - In any case, it is a simple thing for me to do myself. - Be careful about losing credibility on your service/maintenance recommendations. Bob More

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Service and product (tires) as promised. Bryce Shibata (and Jason) were thorough, professional and a credit to your dealership. Let them know this customer appreciated him. (and Jason) were thorough, professional and a credit to your dealership. Let them know this customer appreciated him. More

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terrific service love the fantastic service and Jason S for all of his help and knowledge and the way the dealership takes care of your car needs love the fantastic service and Jason S for all of his help and knowledge and the way the dealership takes care of your car needs More

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Service for recall and mile maintenance. Got the car in early. Service and quality are always excellent. Was offered a $25 Uber voucher. Unfortunately my home is far away and it would have Got the car in early. Service and quality are always excellent. Was offered a $25 Uber voucher. Unfortunately my home is far away and it would have cost me $35 one way. I ended up spending $25 on a car rental. Having a electric car would be nice since you have to bring back on full tank of gas. So my cost was $32 for gas and rental. Would be nice to get a$25 credit since I didn’t use the Uber. Car was there for 4 hours. Runs smoothly. Mary More

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Regular Maintenance Service advisor was very helpful and polite. He reminded me that now that the first 2 years of free service is complete I did pay for an extra 3 year Service advisor was very helpful and polite. He reminded me that now that the first 2 years of free service is complete I did pay for an extra 3 years or maintenance. More

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I brought in my 2020 Corolla for one year maintenance. I was impressed by the communication and the work. I received a text the day before reminding me of my appointment, my service representative Jason wa was impressed by the communication and the work. I received a text the day before reminding me of my appointment, my service representative Jason was very friendly and informative. The service was done in a relatively short period and Jason found me and we finished the paperwork. Quick, courteous service and good work. More

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