Jason Simons
Jason Simons at Tynan's Nissan Aurora

Jason Simons | Page 74

Service Manager

Tynan's Nissan Aurora

780 S Havana St
Aurora, CO 80012

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4.7
960 Reviews

Dealership Experience

14 yrs, 7 mos

Industry Experience

28 yrs, 1 mo

4.7

960 Reviews

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960 Reviews of Jason Simons

September 08, 2020

Dealership Rating
Employee Rating

This is a great dealer for repairs! I recently had an involved 4 day repair, and the service advisor, Brian Laatsch, did a great job in keeping me informed about the progress. And he made sure everythin More

by MRAISOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luke Clearwater , Brian Laatsch

Sep 10, 2020

Tynan's Nissan Aurora responded

Thank you for choosing Tynan's Nissan Aurora! We're so happy to hear that Brian took such great care of you during your visit! See you next time!

August 30, 2020

Dealership Rating
Employee Rating

I had a transmission warranty. Left with no transmission repair and was told I had 4 critical other items. 2 of which were done less than 30 days ago. The service manager did try to assist me but the servi More

by DOSAMAGNONONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rich McAnally

Sep 02, 2020

Tynan's Nissan Aurora responded

Hello Ms. Chitwood, Thank you for taking the time to review your recent service visit. I do apologize for the apparent misunderstanding. Your vehicle had an open recall to update the transmission software, we discussed this on the phone and we check every vehicle for recalls when they arrive at our dealership. The technician did indeed drive your vehicle 5 miles before I drove it another 10 miles, we also discussed this during our second conversation. During both of our test drives, the vehicle accelerated normally and did not exhibit the symptoms you described in your concern. Our recommendations of items that were "critical", were due to the fact that we had no service history here at our dealer or any other Nissan dealer, indicating you may be due for maintenance. Recommendations are made based on time and mileage and when you mentioned your transmission had been serviced recently, we quickly said that you wouldn't need that done again. Another "critical" item was the brake switch. Your vehicles on board diagnostics showed a fault for the brake switch circuit. Our technician was not able to shift the vehicle out of park without using the manual shift override. You mentioned that your mechanic just replaced the brake switch a few days ago for that reason and that it was under warranty. We truly want to fix your vehicle, not charge you for repairs that don't fix it as your mechanic has done to you 2 times already. We did not charge you for any diagnosis time spent on your vehicle and urged you to bring it back if it continues to have acceleration issues as the transmission warranty extension still applies to your vehicle for a few more months. How are we the bad guy in this situation but your usual mechanic that has actually charged you for repairs that didn't fix your vehicle isn't? If you have any further concerns, please feel free to reach out to me directly at 303-341-3473. Thank you, Jason Simons Service Manager

August 28, 2020

Dealership Rating
Employee Rating

Always a pleasure going. Treatment fairley. I will always return. The parts dept is great. I need to make a appointment next week for install a accessory More

by WJMARCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich McAnally

Aug 31, 2020

Tynan's Nissan Aurora responded

Thank you for choosing Tynan's Nissan Aurora for all of your service needs! See you on your next visit!

August 28, 2020

Dealership Rating
Employee Rating

The price should be at least 3200 instead of 3600 when I have accounted with you guys . I understand the product price but I did not understand the labour price. More

by SEUENDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adnan Hassan, Rich McAnally, Luke Clearwater , Steven "Chase" Barns, Brian Laatsch, Agustin Lopez

Aug 31, 2020

Tynan's Nissan Aurora responded

Thank you for taking the time to leave your feedback. I'd be happy to discuss your visit further, and go over pricing about the specific vehicle you were interested in. Please reach out to Cara Andersen at cara.andersen@tynans.com or give her a call at 303-341-3564.

August 26, 2020

Dealership Rating
Employee Rating

I received excellent service from Jason Simons this time around. Appreciate his assistance with my situation and his providing me with a rental vehicle very much More

by IRIEINTERNATIONAL1
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 27, 2020

Tynan's Nissan Aurora responded

Thank you for giving us another chance! We're so happy to hear that Jason at Tynan's Nissan Aurora earned your 5-stars! See you next time!

August 03, 2020

Dealership Rating
Employee Rating

Employees are always welcoming. Very helpful always ready to step up for customers needs . Thank you guess so much and keep up the good customer service. More

by JAEGRAY211
Recommend Dealer
Yes

Other Employees Tagged: Adnan Hassan, Rich McAnally, Luke Clearwater , Steven "Chase" Barns, Brian Laatsch, Agustin Lopez

Aug 03, 2020

Tynan's Nissan Aurora responded

Thank you for taking the time to tell us how we did! We rely on customer feedback like yours to keep the team going! See you next time at Tynan's Nissan Aurora!

July 17, 2020

Dealership Rating
Employee Rating

The service rep was excellent got me in right away and explained somethings that I didn’t know. Was very helpful and seemed to care about my car and helping me. More

by BI_CAMP
Recommend Dealer
Yes
Jul 20, 2020

Tynan's Nissan Aurora responded

We are grateful to have your business! Thanks for taking the time to leave us a review! - The Tynan's Nissan Aurora Team

July 10, 2020

Dealership Rating
Employee Rating

Jason was Great great to time to review the video making sure worker found wheel lock in trunk. Very patient with my questions thank you More

by STEVENMARTINEZ8073
Recommend Dealer
Yes
Jul 13, 2020

Tynan's Nissan Aurora responded

It was a pleasure to assist you, Steven! Jason and our team at Tynan's Nissan Aurora, appreciate your business!

July 10, 2020

Dealership Rating
Employee Rating

The service here at Tynan's Nissan is exceptional as always. They continue to strive and meet the utmost level of customer service possible. I appreciate all that they do. More

by BJLILBBOBBY
Recommend Dealer
Yes

Other Employees Tagged: Adnan Hassan, Rich McAnally, Luke Clearwater , Steven "Chase" Barns, Alec Campese, Brian Laatsch

Jul 13, 2020

Tynan's Nissan Aurora responded

We appreciate your business! See you next time at Tynan's Nissan Aurora!

July 01, 2020

Dealership Rating
Employee Rating

Don't remember the names, but great service from the techs and an overall good experience. Good price for an oill change as well. I'll always use Tynans for my Nissan More

by LAR.BRAD
Recommend Dealer
Yes
Jul 02, 2020

Tynan's Nissan Aurora responded

Thank you for trusting Tynan's Nissan Aurora for all of your automotive needs!

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