Javier Atencio | Page 36

Extreme professionalism once i opened the door to the show room. I was treated as a well know costumer by all the personel. They also worked to find the best option and made it happen. You have a new cos show room. I was treated as a well know costumer by all the personel. They also worked to find the best option and made it happen. You have a new costumer and i will refer anyone to you as the best options thanks. And thanks to Frank. More

by tuto9a9 Verified Customer Verified Customer

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When I went in to buy the car everyone great because they wanted to sell me a car. I was not happy with the $1995 fee as I felt that that was bogus. I’m not comfortable with the fee and at that point I shoul wanted to sell me a car. I was not happy with the $1995 fee as I felt that that was bogus. I’m not comfortable with the fee and at that point I should’ve left and went elsewhere. I asked to be shown how the hard top of the wrangler comes off prior to leaving and that was not done. I wasn’t even given the option for the vehicle with the power windows and power locks. I’m not used to having to open the door with the key and roll up my window. When I contacted them the next day and ask them if I can bring the jeep back they advised that Florida does not have a cooling off. Which is correct. Then Mike the manager proceeded to say however for you will let you bring it back and change it out to the other vehicle. I specifically asked him is it going to cost me more money his reply was no. I go in there the next day which is out of my way and they told me it was going cost me an additional $4000 ++. When I arrived he told me it must’ve been a misunderstanding. There was no misunderstanding. They told me that they will change the top out for a soft top for me contingent on me getting a five star rating. I was not OK with that either. Then it took them over two weeks and they told me they were still waiting for parts which I find to be a bit ridiculous. Every time I call and somebody says I’ll call you back they don’t. Everyone I’ve spoke to didn’t have the courtesy & professionalism to call me back. I bought a lot of cars over the years and I have to say that I’m truly not happy. For the amount of money I spent I should’ve been treated better. I was given the runaround with no resolution now I’m stuck with a vehicle that’s going to cost me $1200 to put a soft top on. When they offered to put the soft top for me they wanted to keep my hardtop and I told him that that was not fair because I paid for a hardtop. They said well we’re not charging you for labor. I know that labor is not $1200 to install the soft top because I’m having it installed now for $1200 including installation. This is one dealership I will not refer anybody to and I will be leaving a Google review as well. This is just a short version. As a business owner I pride myself on customer service and that is what I expect. I am huge on customer service and professionalism those are two things that are very hard to come by. I don’t think anybody will make it right at this point but just know I’m extremely unhappy. More

by SHIRLEY.GREENBLATT1 Verified Customer Verified Customer

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Pleased with the purchase, but was given the runaround for hours.We eventually agreed to the price that I originally asked for. We could have saved us all a bunch of time without all of the runaround. for hours.We eventually agreed to the price that I originally asked for. We could have saved us all a bunch of time without all of the runaround. More

by KT1BMX Verified Customer Verified Customer

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Javier Atencio is simply the best! He is the reason why we keep coming to that dealer to make business! We trust him and that is fundamental... 5 stars we keep coming to that dealer to make business! We trust him and that is fundamental... 5 stars More

by EVEITO Verified Customer Verified Customer

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I think these people are a professional great job guys i have two experience there and the first one not so great but the second experience was number one great job 👍 have two experience there and the first one not so great but the second experience was number one great job 👍 More

by PATONMCGLASHAN69 Verified Customer Verified Customer

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Excellent customer service, sales rep ans finance manager did a great job with the entire process. Rhank you for everything I will refer people. Thanks manager did a great job with the entire process. Rhank you for everything I will refer people. Thanks More

by etorres143 Verified Customer Verified Customer

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4 stars due to the fact I had to come back multiple times to get to a fair price. Meishia was a great asset though to get to a fair price. Meishia was a great asset though More

by corey.mcpherson_11 Verified Customer Verified Customer

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Very friendly and straight forward dealership.Extremely Very friendly and straight forward dealership. Extremely knowledgeable about their products and how to work with the customer to ensure you are happy Very friendly and straight forward dealership. Extremely knowledgeable about their products and how to work with the customer to ensure you are happy with your purchase More

by AH2OGUY Verified Customer Verified Customer

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Javier i highly recommend him hes fast & makes suree you come out of that dealer with a great car at its best price very good come out of that dealer with a great car at its best price very good More

by Yanisroman89 Verified Customer Verified Customer

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Excellent and friendly service the Sales and Service area is great and got all my attention thank you!!!! Happy Holidays...! and I will see you soon! is great and got all my attention thank you!!!! Happy Holidays...! and I will see you soon! More

by f_arenas Verified Customer Verified Customer

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