Javier Munoz | Page 26

Worst Experience I walked into this dealership with an appointment at 2:15 pm and negotiated a new lease for what I thought was a 2019 Highlander but to only learn aft I walked into this dealership with an appointment at 2:15 pm and negotiated a new lease for what I thought was a 2019 Highlander but to only learn after agreed to the terms that it was 2018 (not happy with the deal but it is what it is). Thereafter, everything went downhill. Our salesman told us the paper work was being prepared and the SUV was being prepped. I was told this at least two or three times while waiting for the car until 6pm. At 6pm our salesman tells us that the individual responsible for prepping the SUV left for the day without doing anything. This was after I had transferred the insurance policy to the new vehicle and they had charged me for the first month’s payment. At 6:00 pm they started prepping the car and at 9:00 I drive off the lot with the new vehicle. Other than the sales man, no one in management apologized for the screwup or cared to even talk to me about it.. I should’ve just canceled the deal and walked away. My birthday dinner reservations were ruined and my family was furious. I will never recommend this dealership to anyone and will never do business with them again. Update: one week after leasing this vehicle it was brought into service for a rear passenger door lock actuator replacement. What a disaster this whole experience has been. More

by FSHEIKHESQ Verified Customer Verified Customer

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Awesome job as always!!! I had a million problems with my car this year as I drove 25k miles for the year including personal business trips with stops o Chicago and florida. I I had a million problems with my car this year as I drove 25k miles for the year including personal business trips with stops o Chicago and florida. I had to bring my car to Toyota 4 days!!! In a row an average of only 2 hours per day and they fixed every last one of the factory codes from the Japanese mothership canisters fluids emissions pressure, 4wd etcetera. Anyway it was all done to satisfaction and all the codes have gone away now. Thank you so much guys. God bless u guys. Merry Christmas, Guy from a local More

by Jlemmon51 Verified Customer Verified Customer

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Very Smooth Process I walked in to look at a car I requested on the website didn't work out. Let Troy Know what car I wanted , found a upgraded higher quality car (prius I walked in to look at a car I requested on the website didn't work out. Let Troy Know what car I wanted , found a upgraded higher quality car (prius 4 fully loaded) at a great price I was it in the next day driving off the lot. Very smooth and easy process , just double check the car you are getting and do a walk through inside and out . It's an amazing dealership not salesmen just regular people looking to serve you . Also was able to get another car for someone else all in one trip .. More

by ELIJAH JETSON Verified Customer Verified Customer

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Excellent Dulyx was great to work with. It was an easy, fast experience. In and out with a new lease on a Highlander in 3 hours. Dulyx was great to work with. It was an easy, fast experience. In and out with a new lease on a Highlander in 3 hours. More

by BRENDAN.CLOONAN Verified Customer Verified Customer

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Friendly Service I had a very pleasant experience from start to finish. I was helped immediately by Robert who was friendly and conscientious. I also appreciated the I had a very pleasant experience from start to finish. I was helped immediately by Robert who was friendly and conscientious. I also appreciated the frequent communications to keep me informed about the service on my vehicle. Robert was very helpful and took extra time to answer my questions and make sure my car was handled properly. I will be happy to service my car again at the Huntington Toyota service center. More

by LDEANGELO Verified Customer Verified Customer

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Thieves They said one deal and write up another. Charged 45K for a truck that was stickered at 35K. 3 weeks of unreturned phone calls to find out the finance They said one deal and write up another. Charged 45K for a truck that was stickered at 35K. 3 weeks of unreturned phone calls to find out the finance officer was fired. We drove back and the staff was rude and dishonest. Wish I had read the online reviews prior to shopping. More

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Easy and pressure-free I found the sales people to be friendly and knowledgable. They ensured that I had a smooth transition to my new car. They answered all my questions an I found the sales people to be friendly and knowledgable. They ensured that I had a smooth transition to my new car. They answered all my questions and went out of their way to see that I was comfortable driving the car before I left the dealership. Tommy MacFall in particular recognized me from my last purchase 3 years earlier and was especially helpful in addressing my needs and concerns. More

by esleck Verified Customer Verified Customer

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Turn in of car lease and get new one I had an appointment at 11:45 am to turn in my current car (lease). I was turning it in two weeks early so I can get a new one as I took the day off I had an appointment at 11:45 am to turn in my current car (lease). I was turning it in two weeks early so I can get a new one as I took the day off to do this. Our sales rep was Dulyx Dorval. He was extremely courteous, professional and did his best to get us the best deal. He was super friendly and so so nice. He explained all the bells and whistles of two cars I was interested in. I was a bit annoyed and upset that I couldn't get the same kind of deal I got with my previous corolla, and keep within my budget, but Dulyx and the financial officer said not all cars are on the lease program so I had to get t he Rav4 instead, although a little above my budget than I wanted, THe only thing that was a problem is that Dulyx was helping me and another customer due to it being short staffed... So I didn't get out of there with my new vehicle until 5:58. I don't think this should have taken 6 hours to turn in one car and get another. Dulyx was very forthcoming to let me know while they were waiting for my paperwork to be finalized he would be helping another guest, so it was not his fault.. But even when I was done with all paperwork and ready to get my car, it was not ready and my plates from my previous car were still not removed to put on new car, etc. Service was good, the financial loan person , sorry I cant remember his name was very courteous and would check up on give me updates. However, there should be more cars available for lease programs for the more budget conscious customers who cant affford $350-$500 payment as I have to be in the low $200's and I even put over $2,5k down. The mailers I receive are nothing but false advertisements.. Bring your old car in today and get a new car for the same budget is just not true. You shouldn't have to put down as much on a lease as if you would if purchasing to get the payments down within your budget.. That's why people lease instead of purchasing due to tight budgets. Long island is expensive to live, so if you had more cars available and more lease program for the budget conscious you would turn over more I was there when two other customers were there as well and it seemed that everyone was having the same issue where their payments were doubling for the same car they had three years ago with the same down payment, which should not be. My financial person and Dulyx did an outstanding job to find me a car that would fall within my budget, so I commend those two for an amazing job to help me, the time however spent to do so was a bit frustrating 6 hours later but overall I am very satisfied for all their help. However,next time I will not turn in vehicle early and go shopping elsewhere as other dealers had better deals with comparible cars to the corolla. More

by DWEBBER0 Verified Customer Verified Customer

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Excellent Service Came here today looking to lease a vehicle, initially started working with Troy. He came back with an amazing number I couldn't refuse. Afterwards I d Came here today looking to lease a vehicle, initially started working with Troy. He came back with an amazing number I couldn't refuse. Afterwards I dealt with Javier and he was really friendly explaining issues with my credit. The price of the car went up. After speaking with Ross him and his team bent over backwards and got me the price I was looking for. These guys are amazing and I would reccomend them to everyone! Thank you! More

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Mike wolf liz santos, mindy, Ross ,Javier were truly great I was challenged with the money up front I was returning a great car with great amenities and giving back a car with only 12,000 on it I have been a I was challenged with the money up front I was returning a great car with great amenities and giving back a car with only 12,000 on it I have been a loyal Toyota customer and always payed it forward with referrals So I kept going back until I had a deal that was good for me financially More

by CONNIEDISPIRITO Verified Customer Verified Customer

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