Javier Rodriguez
Javier Rodriguez at Greenway Kia West
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Javier Rodriguez | Page 5

Sales Manager

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

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4.0
53 Reviews

Dealership Experience

6 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.0

53 Reviews

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53 Reviews of Javier Rodriguez

October 03, 2023

Dealership Rating
Employee Rating

Took vehicle for A/C service, repair was not done correctly and had to have it towed back to Orlando. Tow bill was $300 dollars and dealership would not refund for their terrible repair that had to r More

by Robkeenan1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 04, 2023

Greenway Kia West responded

I'm really sorry to hear about your experience. It's our goal to provide effective repairs and exceptional customer service, so it's disappointing that we didn't meet those expectations this time around. We'd like the opportunity to make things right for you - please reach out directly when you can. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 02, 2023

Dealership Rating
Employee Rating

No lo recomiendo por qué hay cosas dentro del negocio que la verdad no estoy de acuerdo que me cobren More

by Jeison2426
Recommend Dealer
No
Oct 09, 2023

Greenway Kia West responded

Lamentamos escuchar que tuvo una experiencia menos satisfactoria con nosotros. Nos gustaría entender mejor sus preocupaciones y ver cómo podemos mejorar su percepción de nuestro negocio. Por favor, no dude en ponerse en contacto para discutir esto más a fondo. Gracias, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

Oct 10, 2023

Jeison2426 responded

Buenos días realmente estoy insatisfecho con el negocio realizado primero al momento de firmar mis papeles con la persona de Creditos quería ponerme un montón de garantías y cosas adicionales que yo no le pedí y al momento de quitarlas el servicio fue pésimo por otro lado me están cobrando dos cosas dentro del negocio que no me quedaron nada claras no se para que son y por eso realmente no puedo recomendarlos como un dealer serio lo único a destacar es la disposición del asesor.

September 30, 2023

Dealership Rating
Employee Rating

La atención es fantástica, todos los empleados son muy atentos y serviciales la verdad los calificó de manera extraordinaria, nunca me había sentido mejor atendida me encanta como solocionan todos los tem More

by LISELOTT2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Greenway Kia West responded

Gracias por las amables palabras! Nos alegra saber que tuvo una experiencia fantástica con nuestro equipo en Greenway Kia West. Trabajamos duro para satisfacer las necesidades de nuestros clientes y nos complace haberlo logrado con usted. Esperamos verle pronto!

September 26, 2023

Dealership Rating
Employee Rating

The team was great and gave outstanding customer service. I was so impressed with them 2 weeks later I brought another from them!!! If I need another car or if anyone ask I’m sending the to the Kia Team! More

by PARKERMIKE41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Patino

Sep 27, 2023

Greenway Kia West responded

We're delighted to know you had such a positive experience with our team at Greenway Kia West! Thanks for your trust and support - it means the world to us!

September 22, 2023

Dealership Rating
Employee Rating

Good kind salesman. Horrible non-transparent sales system by the dealership not the salesman. Overpriced! More

by jpsat08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jaris Dennis

Sep 25, 2023

Greenway Kia West responded

I am sorry to hear you were dissatisfied with the final price of the vehicle. We strive to ensure all transactions are transparent, and it is never our intention to mislead our customers. If there is anything additional you would like to discuss about your experience, please consider reaching out directly. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

Sep 25, 2023

jpsat08 responded

We both know that is not true. With how the format of the paperwork is setup when negotiating back and forth with the “guy behind the desk” and having the salesman be the “middleman” pretending to be on “your” team. The system is not setup for transparency, its setup to overcharge and have the dealership and lenders they partner with to win as much as possible, and we both know that. You dont “strive” you just do the job good enough to not get fired not caring how much you overprice the vehicles and the add-ons.

September 15, 2023

Dealership Rating
Employee Rating

Service no good Oil change have to wait 2 hrs no good There break up your car and don't say anything More

by ricky.gunness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2023

Greenway Kia West responded

Ricky - I'm sorry to read about your negative service experience. We strive for efficient work and clear communication, so it's disappointing to see we've missed the mark here. I'd like a chance to address this directly with you - if you're willing, please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 15, 2023

Dealership Rating
Employee Rating

Mala experiencia ! Mala atención por algún lado empleado Cierre de negocio nefasto Pósito vendedor con excelente atención al cliente More

by olgayaneth05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jonatan

Sep 18, 2023

Greenway Kia West responded

Lamento mucho escuchar sobre su mala experiencia y la atención que recibió. Nos esforzamos por brindar un servicio excepcional a todos nuestros clientes y parece que no cumplimos con nuestras expectativas en esta ocasión. Me gustaría tener la oportunidad de hablar con usted para entender mejor lo sucedido e intentar solucionarlo. Por favor, ponerse en contacto cuando pueda Gracias, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

September 11, 2023

Dealership Rating
Employee Rating

I like them they work with you plus the dont take all day with your car More

by Charlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2023

Greenway Kia West responded

Charlene, thank you for the review! We hope to see you again at Greenway Kia West!

October 28, 2020

Dealership Rating
Employee Rating

worse car buying experience of my life!!! Do Not trust anything these people tell you! from the sales associate, finance manager to the sales manager, every single person lied. I wouldn't send my worse More

by ewaheart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Christopher Barker, Farid Nibrasse

November 09, 2018

Dealership Rating
Employee Rating

Salesman Very friendly and did not keep me waiting when came in. They were able to get car I wanted from warehouse and get my car tinted in timely manner. More

by Joseyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anas Lazaar , Jamie Johnson, Howard Tarboro

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