Jay Bakr | Page 11

"You guys do the work and then find a reason for bad quality"

- NAJLARAY Verified Customer

Never fixed brakes right first time, been squeaking since, now you r telling me it rear brakes. Even though the front brakes that u fixed at beginning are the ones that been causing the noise And noise started right after the first job, now your guy is saying it’s different part Just to be clear, I don’t have a problem with your sales guy, it’s your service dept

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"Excellent service"

- ghagen6 Verified Customer

Danielle is our service representative and she is excellent. We trust her and she is main reason we continue to use Cadillac service. Extremely efficient

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"Re call"

- Kburke4545 Verified Customer

Great service when I make appointments they get me in as soon as possible I would recommend this service center to family and friends I gave the the 5 star rating for treating me like family

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Our salesman Chris Davis was a pleasure from the get go..my wife and I wound up purchasing a car from him..part of that reason was Chris’s expertise on the car...Chris was a salesman we felt comfortable dealing with and was willing to take the time to go through everything about the vehicle with us. In addition he was not overly pushy and we felt like he was straight up an honest with us.

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I bought a new 2018 Cadillac CT6 with all the options from Rizza Cadillac. This was my second Cadillac purchased from them. Marco and Jay went above and beyond my service and purchase expectations. The deal was closed quickly by Felix and Marco even came in on his day off to see that I was completely satisfied. Jay worked hard making my 2018 CT6 fit my budget, too. Excellent customer service. Buy your Cadillacs here!

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After two really horrible experiences at Ettelson Cadillac my wife and I tried Rizza. We were looking for a 2018 XT5. We were met by Marco Alfaro. He was very professional and listened to what my wife was looking for in her next car. He made us feel like a Cadillac owner should feel. He was the main reason we bought the 2018 XT5 from Rizza. I just hope that the after sale service has the same quality as Marco showed.

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I bought a Platinum Cadillac Escalade from Marco at Rizza Cadillac and he made sure to provide a true Luxury car buying experience from from beginning to end. working the deal with him and his Phenomenal sales manager Jay Bakr and his very hard working finance manager Mike Lorenzo (who was very patient in going over all my paperwork. ) was by far the easiest car buying experience ever no pressure whatsoever. The knowledge and customer service provided by these three Rizza employees is a true testimony as to the service that this dealership does provide. The Product knowledge that Marco has is beyond expectation and the thoroughness of the explanation of the features is amazing. ( I thought you would need a PHD to understand them.) I have purchased many cars but these three Gentleman have earned my business from this point on. So if you want to buy a vehicle from people who are patient respectful and kind go to Rizza and see Marco and Jay and see what a true Luxury car buying experience should be.

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I am delighted with the purchase of my 2017 Cadillac CT6. Marco Alfaro, the sales person and product expert, was knowledgeable and thorough. We talked about the car, accessories, and purchasing details. Jay Bekr, his manager, was helpful in answering all my questions regarding the purchase. Finally, Joe Uccardi, the Finance and Insurance person, was patient, helpful, and very personable in completing the transaction. This experience was more than buying a great car. The purchase experience was enhanced by the customer care shown by Marco, Jay, and John. In summary, Rizza Cadillac, through these men, have demonstrated a genuine desire to build a long-term relationship with me and every other customer. Great service, great job, and great car.

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was very happy dealing with people at Rizza they are very friendly and know all about the vehicles they sell was very happy with deal and John took time at delivery to explain many of the features and said if I had any other questions after a week or so to contact him or come back in and he would help me

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