Jay Bakr

Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if there was a manager I could speak to, and Dave flatly told me there wasn’t anyone available. That turned out to be false — I did eventually find a manager on site. Unfortunately, the manager showed no interest in resolving the situation or even acknowledging the seriousness of how I was treated. He simply shrugged it off and told me there was nothing he could do. It’s incredibly frustrating to walk into a reputable dealership expecting professionalism, only to be treated with blatant disrespect and indifference. Rizza Cadillac seriously needs to address the behavior of their staff, particularly in the parts department. No customer should ever be made to feel disrespected or dismissed the way I was. I strongly urge anyone considering doing business here — especially with the parts department — to proceed with caution. Customer service clearly isn’t a priority at this dealership. More

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In my 70 years on this planet, this is the worst car dealership I have ever leased a new car from. They lie, especially the sales manager. They deliver a vehicle that is not even clean. This is a Cadi dealership I have ever leased a new car from. They lie, especially the sales manager. They deliver a vehicle that is not even clean. This is a Cadillac dealership and this is the first Cadillac I have had. The car itself is good. I actually like it. I got screwed out of a free charger installation and stuck with a free charging service I can't use since there are none of them within 120 miles from me. I tend to trust people. I learned my lesson and lost faith in people. They lie extensively. They don't return your calls. I will never deal with them again and I don't think you should either. More

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The perfect place to purchase a vehicle, family feeling at this dealership Tony Rizza is the man. at this dealership Tony Rizza is the man. More

by TIMSTEPNEY Verified Customer Verified Customer

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This was my first time buying a car from a dealership. I bought a used 2018 car and honestly the experience was great. i had lots of questions and ‘what-if’s’ and Anthony helped make sure I was confident I bought a used 2018 car and honestly the experience was great. i had lots of questions and ‘what-if’s’ and Anthony helped make sure I was confident in my decision to purchase. He made sure I got a great rate and was very patient throughout the process. A month later, I’m in love with the car and am glad I went through Rizza for my first car purchase. More

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Very helpful and courteous. Salesman Carlos and manager Jay were very helpful. Made buying a new car easy Salesman Carlos and manager Jay were very helpful. Made buying a new car easy More

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Horrible experience and no type of communication between the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white m the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white man wad greeted respectfully and they also shook his hand with me I arrived and no one attended me. The advisor continued to make excuses I had an appointment for 9:20 and my truck wasn’t even looked at till 4pm at that time the advisor Jim Howard tried to makes excuses as for why my truck wasn’t still seen said he’d call me the next day around noon didn’t even communicate anything about keep my truck beside saying we might have to never called to say hey we couldn’t get to the truck today and will get to it tomorrow nothing. Next day comes still no call about anything 12 noon comes I’m calling still no answer it’s 2:30 now I live 40 minutes away I literally had to drive up there to get a answer and till had no answer my truck wasn’t even seen ? I said what do you’s do he said nothing words are exchanged I said give me back my keys then didn’t try to resolve the situation or accommodate me in a way shape or form didn’t make anything better just made it worse. Horrible customer service More

by Ornelascj19 Verified Customer Verified Customer

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Excellent service. ..sales was wonderful...great sales manager very helpful..I would definitely buy again ..sales was wonderful...great sales manager very helpful..I would definitely buy again More

by NAZZIYAD66 Verified Customer Verified Customer

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Prompt and courteous service of my vehicle. Comfortable waiting area with refreshments & snacks. Rizza Cadillac is a classy dealership! Comfortable waiting area with refreshments & snacks. Rizza Cadillac is a classy dealership! More

by JeffScheiner Verified Customer Verified Customer

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Sales manager Jay and our Salesman Anthony were great to work with. We didn’t have any ties to this dealership and we’re able to get a deal done on an Escalade in these tough times with limited inventory. work with. We didn’t have any ties to this dealership and we’re able to get a deal done on an Escalade in these tough times with limited inventory. More

by pohanka1 Verified Customer Verified Customer

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I've been buying cars from Larry Papp for over 10 years, always great to deal with and a smooth transaction as always. it was a pleasure doing business with you once again, Thank you!! always great to deal with and a smooth transaction as always. it was a pleasure doing business with you once again, Thank you!! More

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