Jay Bakr | Page 10

2018 Certified Used Cadillac XT-5 purchase. Salesman John O’Connell was fantastic! He was very low key and unobtrusive during the entire sale and lengthy test drive. He answered our questions Salesman John O’Connell was fantastic! He was very low key and unobtrusive during the entire sale and lengthy test drive. He answered our questions in detail and let the car sell itself. Manager Jay Bakr kept us entertained with some funny stories. Finance guy Mike Lorenzo processed our paperwork with unbelievable speed. All-in-all, one of the easiest and most pleasant car buying experiences we have ever had. We would HIGHLY recommend Joe Rizza Cadillac, and these three gentlemen, for any car buying needs. More

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After spending a total of four hours at Rizza Caddy After spending a total of four hours at Rizza Cadillac Monday with my wife, as we walked out the door at 6:30 PM., I had this sickening feeling so muc After spending a total of four hours at Rizza Cadillac Monday with my wife, as we walked out the door at 6:30 PM., I had this sickening feeling so much that if I could, I’d rip up the purchase papers I just signed, hand them back and walk away. I was quite methodical explaining to the salesman when we first met, where I stood financially, the number I had on a similar priced vehicle (OTD $49000 on a $61,300 vehicle) and what I was looking for to see if he could come up with something better at Cadillac comparably priced. The idea was to see if they would possibly move a car quickly in this depressed COVID-19 environment (not a bad assumption) and ending up with a Cadillac at a decent price. The numbers were right (depending how “out the door” is interpreted) yet I ended up spending thousands more with their out the door at $47,000 ish and the competitors at $49,000. I responded to that gut feeling that something wasn’t right as soon as I stood up from the desk and noticed the problem on the top page of the stack on the desk. Finance assured me it was OK (now past closing time). Reading the papers over all night I found otherwise. Probably the biggest lesson learned my entire life, read every line twice. I took the document signing as a formality and trusted them. Just as they trusted me when I mentioned the maintenance history of my trade and provided complete new car paperwork and a photo of small tailgate damage prior to repair for the next owner to see. In fact during test drive process and standing around, the manager saw a couple of rust spots on the hood edge that he said wasn't noticed during the appraisal and I offered for him to take $500 off the trade price of $19,000 to be fair though the vehicle otherwise was exceptionally good. This gut feeling was the same gut feeling felt when I was a professional airline pilot. Never again will I allow this to happen. In my business, you can have the most beautiful flight from beginning to end and one out of 200 passengers would tell someone of their great experience. Experience any dissatisfaction out of the many aspects of flying that particular trip from beginning to end and someone tells 100 about it and how he/she feels that airline is the absolute worst. Probably the same holds true with automobile dealerships and their salesmen. More

by Gary M Verified Customer Verified Customer

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larry droved into Rizza for service and drove out in a new car,the employees were very courteous.I would really recommend Rizza to all my family and friends droved into Rizza for service and drove out in a new car,the employees were very courteous.I would really recommend Rizza to all my family and friends. More

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They were polite and easy to work with. Dan worked hard to keep everything moving along. Dan is also very polite and respectful when speaking with you. to keep everything moving along. Dan is also very polite and respectful when speaking with you. More

by rob fazio Verified Customer Verified Customer

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Purchase of 2020 XT5 Both John O’Connell (Sales Consultant) and Jay Bakr (Manager) were extremely responsive to all my inquires, demonstrated solid product knowledge and s Both John O’Connell (Sales Consultant) and Jay Bakr (Manager) were extremely responsive to all my inquires, demonstrated solid product knowledge and skillfully guided my decisions on specific features I was considering. An excellent buying experience. Additionally Joe (in Finance) was delightful to work with. I would recommend this team to any future Cadillac buyer. More

by ROBERTMPOZDOL Verified Customer Verified Customer

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Great deal! I purchased my first Cadillac from Napleton, but I purchased a brand new 2020 Cadillac from Rizza. My salesman was Tory and he took good care of my hu I purchased my first Cadillac from Napleton, but I purchased a brand new 2020 Cadillac from Rizza. My salesman was Tory and he took good care of my husband and I. Jay was the manger and he stepped in and helped us get a great deal. More

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Excellent service by both Service dept. and sales person. John O'Connell and Jay Baer were very attentive to my needs when purchasing a new XT5 yesterday> They did their best to give what I asked of them. Dan John O'Connell and Jay Baer were very attentive to my needs when purchasing a new XT5 yesterday> They did their best to give what I asked of them. Danielle in service is great as well. Bert in Finance also was very gracious and easy to work with. More

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Becky was awesome!! Highly recommend this dealer for Service and Sales. Short wait for recall, oil change and tire rotation. I'm a big fan of Rizza! Service and Sales. Short wait for recall, oil change and tire rotation. I'm a big fan of Rizza! More

by THEREALOC13 Verified Customer Verified Customer

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This was the first time, that I enjoy purchasing a new ride with all the support you guys have show in getting me the truck I wanted. ride with all the support you guys have show in getting me the truck I wanted. More

by WWILLIAMS60619 Verified Customer Verified Customer

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New Car Purchase I'm very happy with the professionalism of your sales staff. All of my questions were answered and I did not feel rushed at all. Great staff and gre I'm very happy with the professionalism of your sales staff. All of my questions were answered and I did not feel rushed at all. Great staff and great service. More

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