Jay Bakr | Page 16

Top Notch If you are looking for a dealer that focuses on exceeding customers expectations, this is the place to go. Jay Bakr did whatever he could do to mak If you are looking for a dealer that focuses on exceeding customers expectations, this is the place to go. Jay Bakr did whatever he could do to make sure that I received a great deal on my Cadillac. He was knowledgeable and professional and his customer service was excellent. I recommend Jay highly. Dan Choi assisted in the deal and made it a priority to make the process run as smoothly as possible. He is very knowledgeable on all of the unique features and specs of the cars. All in all, this was the most pleasurable dealer experience I’ve had in a while. More

by Azmark Verified Customer Verified Customer

Report | Print

Excellent Service Couldn’t be happier with our experience with Rizza Cadillac. Marco was extremely helpful and knowledgeable in every aspect of the car we were conside Couldn’t be happier with our experience with Rizza Cadillac. Marco was extremely helpful and knowledgeable in every aspect of the car we were considering. Jay in financing was excellent. He explained all our options, dealt with all our questions and did it all over again with a smile when we decided to switch vehicles midway through the process of purchasing the first car we chose. All around excellent service. Highly recommended!! More

by STORINO.PAM Verified Customer Verified Customer

Report | Print

Excellent service from the time you enter until your vehicle Excellent Service department and great dealership that takes great care of the customer! The staff is top quality!!! To ensure the quality of work don Excellent Service department and great dealership that takes great care of the customer! The staff is top quality!!! To ensure the quality of work done, they call and follow up to make sure you are completely satisfied! Great dealership! More

by SANDRA2132 Verified Customer Verified Customer

Report | Print

You guys do the work and then find a reason for bad quality Never fixed brakes right first time, been squeaking since, now you r telling me it rear brakes. Even though the front brakes that u fixed at beginning Never fixed brakes right first time, been squeaking since, now you r telling me it rear brakes. Even though the front brakes that u fixed at beginning are the ones that been causing the noise And noise started right after the first job, now your guy is saying it’s different part Just to be clear, I don’t have a problem with your sales guy, it’s your service dept More

by NAJLARAY Verified Customer Verified Customer

Report | Print

Excellent service Danielle is our service representative and she is excellent. We trust her and she is main reason we continue to use Cadillac service. Extremely eff Danielle is our service representative and she is excellent. We trust her and she is main reason we continue to use Cadillac service. Extremely efficient More

by ghagen6 Verified Customer Verified Customer

Report | Print

Re call Great service when I make appointments they get me in as soon as possible I would recommend this service center to family and friends I gave the the 5 Great service when I make appointments they get me in as soon as possible I would recommend this service center to family and friends I gave the the 5 star rating for treating me like family More

by Kburke4545 Verified Customer Verified Customer

Report | Print

New Car Purchase Our salesman Chris Davis was a pleasure from the get go..my wife and I wound up purchasing a car from him..part of that reason was Chris’s expertise o Our salesman Chris Davis was a pleasure from the get go..my wife and I wound up purchasing a car from him..part of that reason was Chris’s expertise on the car...Chris was a salesman we felt comfortable dealing with and was willing to take the time to go through everything about the vehicle with us. In addition he was not overly pushy and we felt like he was straight up an honest with us. More

Report | Print

my favorite car! I bought a new 2018 Cadillac CT6 with all the options from Rizza Cadillac. This was my second Cadillac purchased from them. Marco and Jay went above I bought a new 2018 Cadillac CT6 with all the options from Rizza Cadillac. This was my second Cadillac purchased from them. Marco and Jay went above and beyond my service and purchase expectations. The deal was closed quickly by Felix and Marco even came in on his day off to see that I was completely satisfied. Jay worked hard making my 2018 CT6 fit my budget, too. Excellent customer service. Buy your Cadillacs here! More

Report | Print

The Way Cadillac Customers should be treated After two really horrible experiences at Ettelson Cadillac my wife and I tried Rizza. We were looking for a 2018 XT5. We were met by Marco Alfaro. He After two really horrible experiences at Ettelson Cadillac my wife and I tried Rizza. We were looking for a 2018 XT5. We were met by Marco Alfaro. He was very professional and listened to what my wife was looking for in her next car. He made us feel like a Cadillac owner should feel. He was the main reason we bought the 2018 XT5 from Rizza. I just hope that the after sale service has the same quality as Marco showed. More

Report | Print

Phenomenal sales experience I bought a Platinum Cadillac Escalade from Marco at Rizza Cadillac and he made sure to provide a true Luxury car buying experience from from beginning I bought a Platinum Cadillac Escalade from Marco at Rizza Cadillac and he made sure to provide a true Luxury car buying experience from from beginning to end. working the deal with him and his Phenomenal sales manager Jay Bakr and his very hard working finance manager Mike Lorenzo (who was very patient in going over all my paperwork. ) was by far the easiest car buying experience ever no pressure whatsoever. The knowledge and customer service provided by these three Rizza employees is a true testimony as to the service that this dealership does provide. The Product knowledge that Marco has is beyond expectation and the thoroughness of the explanation of the features is amazing. ( I thought you would need a PHD to understand them.) I have purchased many cars but these three Gentleman have earned my business from this point on. So if you want to buy a vehicle from people who are patient respectful and kind go to Rizza and see Marco and Jay and see what a true Luxury car buying experience should be. More

Report | Print