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Jay Carlos
128 Reviews
128 Reviews
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128 Reviews of Jay Carlos
February 01, 2025
Kendra, is a wonderful addition to Austin family! She was very attentive to my needs. She is a genuine good hearted woman. She was very attentive to my needs. She is a genuine good hearted woman. More
by WENDEL.BARNES
Verified CustomerOther Employees Tagged: Daniel Sanchez , Andrew "Buzz" Buzzerd, Kameron Chenier, Kendra Downey, Eric Hernandez, Jayden Scott
February 01, 2025
Very disappointing to have to take my truck back for the same issue. My truck's issue is a failure to maintain a dependent charge. Was told by Chenin Buck, Owner Loyalty Mgr, that they would do a "deep dive same issue. My truck's issue is a failure to maintain a dependent charge. Was told by Chenin Buck, Owner Loyalty Mgr, that they would do a "deep dive" to try to find the problem. "Deep dive" consisted to parking my truck & starting it up at random times. Needless to say, problem was not identified and I under constant dread as to whether or not my truck will start at any given time. Have to carry battery cables on a regular basis. Very disappointed. More
by rgperez55
Other Employees Tagged: Kendra Downey
January 25, 2025
I truly appreciate that I was not told I needed multiple services on my vehicle. As a woman, I always feel I’m being taken advantage of because I know nothing about cars. I had requested tire rotation an services on my vehicle. As a woman, I always feel I’m being taken advantage of because I know nothing about cars. I had requested tire rotation and was told I didn’t need it. That is exceptional service!! I won’t dread future visits to the dealer. More
by Sylvia.arzola
January 21, 2025
I have to come several times to get the issue resolved with my driver seat caused inconvenience with my driver seat caused inconvenience More
by alesiashipman
Other Employees Tagged: Daniel Sanchez , Andrew "Buzz" Buzzerd, Jayden Scott, John Torres
January 19, 2025
The service used to be very good, however, I paid a lot of $ related to the suggestion maintenance, including the tire rotation, and the tires were not calibrabed as I was expecting. Unfortunately, no sutt of $ related to the suggestion maintenance, including the tire rotation, and the tires were not calibrabed as I was expecting. Unfortunately, no suttle on the weekends anymore or car wash after service completed, which used to be a nice customer services. More
by RAQUEL.WIESEL
January 15, 2025
Brought car in after there was damage to a tire guard at 11am. Meet with Andrew. Received a text approving services with no call and no video like usual receive. Called Andrew to speak about recommended ser 11am. Meet with Andrew. Received a text approving services with no call and no video like usual receive. Called Andrew to speak about recommended services and found out tires had not been aligned after receiving new tires from Nissan not even two weeks ago. Had to pay a nearly $1500 for two visits not even 3 weeks apart. Interesting this happened after my warranty expired…. Back to Andrew. Calls me “darling” in a text and calls me at 5:50pm to tell me my car is ready and they close at 6! The last two services have not been great. The car usually gets a wash and it wasn’t. I’d like a video of my service. I hope not to go back which sucks because I’ve been going here for the last 7 years. I have a log of issues documented and will keep an eye on upcoming things that goes wrong with my car. More
by tiffkbish
Other Employees Tagged: Andrew "Buzz" Buzzerd
January 13, 2025
Jay was very helpful and informative about what was going on with my car! He talked me through everything and gave me time to think over what I wanted to approve. Very friendly and great customer service! on with my car! He talked me through everything and gave me time to think over what I wanted to approve. Very friendly and great customer service! More
by BARTLETT.JAZMINE96
