Jay Derkacz
Jay Derkacz at Mercedes-Benz of Georgetown

Jay Derkacz | Page 13

Service Advisor

Mercedes-Benz of Georgetown

7401 S Interstate 35
Georgetown, TX 78626

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4.9
135 Reviews
4.9

135 Reviews

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135 Reviews of Jay Derkacz

December 23, 2023

Dealership Rating
Employee Rating

I have been coming to the Georgetown location since 2006 and have been a very satisfied customer since. Excellent staff and excellent service. More

by Delenela
Service Price Transparency
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Recommend Dealer
Yes
Dec 27, 2023

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

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Very professional and pleasant. They always aim to please and want a satisfied and happy customer. More

by cassandra
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Recommend Dealer
Yes
Nov 30, 2023

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

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excellent service and attention to detail! Jay, our service advisor, is the very best we have ever encountered in 50+ years of car ownership! More

by DML
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Recommend Dealer
Yes
Nov 29, 2023

Mercedes-Benz of Georgetown responded

That's truly high praise for Jay's service as a service advisor! To be considered the very best in over 50 years of car ownership speaks volumes about his dedication and expertise. Thank you for your business!

October 31, 2023

Dealership Rating
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If you’re a single woman, do not go here. It is very masculine energy and a woman should know her place attitude More

by Jmariesalon
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Recommend Dealer
No

Other Employees Tagged: Richey Barnes, Samantha Burnett, Melissa Coreas, Adam De Leon, Robert Diaz, Hector Dominguez, Danielle Doyle, Not sure of the sales guys name. I was inquiring about purchasing a G Wagon while my car was being serviced. This is not the first time I’ve been treated like I was equal

Nov 02, 2023

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for this experience you had during your visit. I would like an opportunity to fix this and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you. Adam Fontenot, Service Director

October 30, 2023

Dealership Rating
Employee Rating

Very clean and efficient- no waiting for drop off or pick up and Jay was super helpful More

by Salliemc
Service Price Transparency
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Recommend Dealer
Yes
Nov 01, 2023

Mercedes-Benz of Georgetown responded

A clean and efficient service experience with no waiting for drop-off or pick-up is a great testament to the quality of service you received. It's also wonderful to hear that Jay was super helpful in assisting you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

Dealership Rating
Employee Rating

Brandon was amazing in all aspects of the decision making, purchase and walk through. Kind, compassionate, and patient. His knowledge was off the chart yet he was able to make me understand and feel More

by Jan’s car
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Recommend Dealer
Yes

Other Employees Tagged: Myron Dixon, Brandon Kassab , Hector Arellano, Richey Barnes, Pace Bixler

Nov 06, 2023

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Brandon provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 17, 2023

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Employee Rating

They fixed my car in a timely manner. However I was surprised that the car was in for warranty work it should have been washed, it was not. I hate that the little stuff doesn't seem to ge More

by rkoglesbee
Service Price Transparency
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Recommend Dealer
Yes
Oct 18, 2023

Mercedes-Benz of Georgetown responded

We are glad to hear that we fixed your car in a timely manner. We understand your surprise regarding the car not being washed, especially for warranty work. Your feedback about the little details is valuable, and we appreciate your continued trust in bringing your car to us. We'll do our best to improve and provide a more comprehensive service in the future. Your satisfaction is our priority, and we look forward to serving you again!

September 30, 2023

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Employee Rating

Jay We had a great first time experience. Thank you for being very patience with us and great customer service. More

by eub67
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Recommend Dealer
Yes
Oct 03, 2023

Mercedes-Benz of Georgetown responded

We are pleased to hear that we were able to provide you with an enjoyable experience on your first visit with us! Thank you for your business and we look forward to the opportunity to assist you again in the future!

September 26, 2023

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Employee Rating

Experienced delay to initiate service. After resolution, service quick and high quality. Service advisor professional, friendly and covered issues in detail. I'd return to this dealer. More

by bill
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Recommend Dealer
Yes
Sep 28, 2023

Mercedes-Benz of Georgetown responded

Hello Bill, we appreciate you taking the time to leave us this feedback.

September 21, 2023

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Employee Rating

Good communication, quality work, service advisor very professional. On schedule completion, modern service area and waiting room. More

by JSJ
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2023

Mercedes-Benz of Georgetown responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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