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Jay Derkacz
Jay Derkacz at Mercedes-Benz of Georgetown

Jay Derkacz | Page 13

Service Advisor

Mercedes-Benz of Georgetown

7401 S Interstate 35
Georgetown, TX 78626

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4.9
144 Reviews
4.9

144 Reviews

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144 Reviews of Jay Derkacz

February 27, 2024

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Employee Rating

I paid about $2300 3 days ago to fix suggested repairments. However the car is still making noise when I drove backwards. Tire pressure lamp was on that the I stopped one of the gas stations to fi More

by Nazik-Yakup Uluturk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 04, 2024

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the inconvenience you've experienced. I would like an opportunity to fix this and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you. Adam Fontenot, Service Director

February 25, 2024

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A Very clean and comfortable waiting area. Nice coffee snack area & menu. I was pleased. More

by Oma
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Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2024

Mercedes-Benz of Georgetown responded

We are glad to hear that you found the waiting area clean and comfortable and that you enjoyed the coffee and snacks. Safe travels!

February 18, 2024

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Super fast service and service advisor communicated very thoroughly. Everything was exceptional! My vehicle was cleaned inside and out! More

by jadetinez20
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 30, 2024

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The dealership treated me great. I went for an A service and Jay presented me an 2024 EQE 500 for a loaner. Excellent experience. More

by KOOLROD1200
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 01, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 30, 2024

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Very attentive and professional, good customer service! Service technician very knowledgeable and explained options and showed concern More

by ph413osh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richey Barnes

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Feb 01, 2024

Mercedes-Benz of Georgetown responded

We're glad to hear that you received attentive and professional service from a knowledgeable technician. Safe travels and we appreciate your business!

January 29, 2024

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Employee Rating

Great service and friendly. My service was completed quickly and answer to noise was resolved. More

by lindalilly82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 03, 2024

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I have had the pleasure of buying several vehicles from this dealership and the customer service has always been Great! More

by pyoung7510@gmail.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 31, 2023

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Employee Rating

Service A took too long but was done well. Jay was very nice. Had prepaid service A. More

by Promise4me
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Workmanship
Service Time
Recommend Dealer
Yes
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Jan 03, 2024

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Jay provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 30, 2023

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Jay was very thorough and patient, when explaining my car’s service recommends. He exceeded my expectations. More

by Dlilia
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Finance Experience
Recommend Dealer
Yes
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Jan 03, 2024

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Jay went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 23, 2023

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Employee Rating

I have been coming to the Georgetown location since 2006 and have been a very satisfied customer since. Excellent staff and excellent service. More

by Delenela
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2023

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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