Jay Malkowski | Page 12

This was the worst service experience I ever had and that includes the time the AMC dealer on Green Bay and Hampton told me my 1975 Gremlin was dead! I bought a 2004 Odyssey from a friend for $1500 after includes the time the AMC dealer on Green Bay and Hampton told me my 1975 Gremlin was dead! I bought a 2004 Odyssey from a friend for $1500 after getting a $1500 appraisal from CarMax. I knew the car had been expertly maintained by some of the best mechanics in Racine. I had planned to take it to Wilde for an inspection just to make sure everything was ok. The car only got 10 miles per gallon and had 170,000 miles on it but it had real power and I could go camping for weeks if I just stowed the seats. The guy who taught me most of what I know about cars told me I’d be better off going to Darrow so I took his advice. I ordered a safety inspection to get the lay of the land. Makes sense. Right? The completely earnest junior service tech told me the car was overdue for its 100,000 maintenance. I told him I only had two grand in my checking account so there were limits on what we’d be able accomplish that day. I told him I had time and that I’d camp out and use his WiFi while his mechanic did his thing. I was prepared to wait all day to get a proper assessment of the car”s health and to take care of any urgent maintenance. He came back after a couple hours to share that one of the tie rods needed to be replaced. I ok’d that. He also said the water pump and the fuel pump should be replaced. I OKed that too. He came back after another hour to tell me the service required the left front wheel to be removed and asked me where the lug lock was. I had no idea! I should have left at this point!! I told him to wrap it up for the day and I’d come back another time. Then he brought me the bill. I just bought a $700 tuneup, three wiper blades for $58 each and $500 worth of suspension parts I might have needed. The bill was $2300 and it contained pumps that couldn’t be installed that day. I reminded him that my limit for the day was $2,000 and he was gracious enough to knock a little off the bill but he still wanted $2100 then and there. He wanted even more money for things that were never mentioned on the inspection report. He wanted me to come back the next day for more of the same. I NEVER went back to finish the service. I went back the next day to talk to the service manager and to pick up a $35 mirror that had to be ordered. It was Just the stinkin’ mirror I wanted at this point. The service manager assured me that all of the service was needed and it was not really their place to decide if wipers were more or less important than tie rods. He wasn’t going to adjust the bill. He apologized to me that his service assistant was a little green but that’s just the way it was. I felt like Arlo Guthrie in Alices Restaurant when the judge walks in with the seeing-eye dog and it is clearly a case of American Blind Justice! I had just received the biggest WALL JOB in history. They parked my car out back next to the wall all day and then gave me a bill. A month later I finally went to Wilde, like I should have in the first place. They took the Odyssey as a trade in on a 2008 Honda Pilot. They were asking $10,000 but sold it to me for $6000. It has been my dream car ever since! The universe is very seldom as kind as it has been to me this time around. More

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I had a super fun time today at Russ Darrow Honda. Kavanaugh and Shannon were excellent to work with. They were both very professional and knowledgeable. I walked out the same day with my new Honda Ac Kavanaugh and Shannon were excellent to work with. They were both very professional and knowledgeable. I walked out the same day with my new Honda Accord Sport :) I will keep coming back here for service as well. I love the new location and the great deals. Thanks Russ Darrow Honda and all the staff helping out! More

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Russ Darrow placed customer first. Service Department is very friendly and done repair professionally in the highest standard. I highly recommend for anyone to neither purchase or service car at this is very friendly and done repair professionally in the highest standard. I highly recommend for anyone to neither purchase or service car at this dealer. More

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Great services ! Awesome workers ! Awesome dealership ! Awesome experiences ! Good mechanics ! Fast workers ! Detailed information about your vehicle ! I Love coming here for my cars M Awesome experiences ! Good mechanics ! Fast workers ! Detailed information about your vehicle ! I Love coming here for my cars M More

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WONDERFUL CUSTOMER SERVICE !!! I’ve been with them for over 5 years and never had an issue. The service advisors always went above and beyond for me.... over 5 years and never had an issue. The service advisors always went above and beyond for me.... More

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professional and price conscious I appreciate using Honda certified staff and using Honda parts. I am very pleased with Russ Darrow Honda of Milwaukee. I am also very pleased with t I appreciate using Honda certified staff and using Honda parts. I am very pleased with Russ Darrow Honda of Milwaukee. I am also very pleased with their services and would recommend them to other Honda owners. More

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Over the years we had great service and dependable cars.Also have a wonderful friendship with salesman ( Mike Tuler ).He served us well with his knowledge of Honda’s cars.Also have a wonderful friendship with salesman ( Mike Tuler ).He served us well with his knowledge of Honda’s More

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Our service advisor, Jay Malkowski, was the best service advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised u advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised us to wait on issues found on our vehicle which did not require immediate attention at this time. It was apparent to us that the Russ Darrow Service Department’s priorities were not about making the highest profit possible upon our vehicle repair needs, but providing the best customer experience possible. We were very satisfied with our experience and will take our Honda Accord to Russ Darrow for our future service needs. More

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Honest work I have been with russ darrow for 20 years love my service advisor Jay he is always honest with me keep the good work up love my service advisor Jay he is always honest with me keep the good work up More

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Efficient and courteous. The new facility is state of the art and comfortable for waiting while your car is serviced. There is a nice workspace with a guest Wi-Fi art and comfortable for waiting while your car is serviced. There is a nice workspace with a guest Wi-Fi More

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