Jay Malkowski | Page 12

Our service advisor, Jay Malkowski, was the best service advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised u advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised us to wait on issues found on our vehicle which did not require immediate attention at this time. It was apparent to us that the Russ Darrow Service Department’s priorities were not about making the highest profit possible upon our vehicle repair needs, but providing the best customer experience possible. We were very satisfied with our experience and will take our Honda Accord to Russ Darrow for our future service needs. More

Report | Print

Honest work I have been with russ darrow for 20 years love my service advisor Jay he is always honest with me keep the good work up love my service advisor Jay he is always honest with me keep the good work up More

Report | Print

Efficient and courteous. The new facility is state of the art and comfortable for waiting while your car is serviced. There is a nice workspace with a guest Wi-Fi art and comfortable for waiting while your car is serviced. There is a nice workspace with a guest Wi-Fi More

Report | Print

Amazing customer service. The best I have dealt with at a dealer. I will continue to do business with Russ Darrow for the long term. dealer. I will continue to do business with Russ Darrow for the long term. More

Report | Print

Easy to schedule an appointment, clean very advanced, modern facility,polite, helpful stuff, very convenient and comfortable waiting room with tv, coffee and snacks bar, place for kids. modern facility,polite, helpful stuff, very convenient and comfortable waiting room with tv, coffee and snacks bar, place for kids. More

Report | Print

Jay was great to work with. Very efficient. Very knowledgeable. He explained everything in a way I could understand. I was in and out very quickly. knowledgeable. He explained everything in a way I could understand. I was in and out very quickly. More

Report | Print

Great service without an appointment Came in because my window wouldn't roll up and didn't have to wait to get it looked at. Was told by Jay that it would have taken 4 days to get the new Came in because my window wouldn't roll up and didn't have to wait to get it looked at. Was told by Jay that it would have taken 4 days to get the new part but he told them to overnight it. Came back in the next day and they installed the new master switch and was on my way. New building is great and so far the staff is amazing to work with. More

Report | Print

Courteous knowledgeable prompt Once again jay malkowski analyzed current needs of my car, knew about the car’s history and provided appropriate service in a reasonable amount of tim Once again jay malkowski analyzed current needs of my car, knew about the car’s history and provided appropriate service in a reasonable amount of time—while I waited. Thanks for his concern and sensitivity to costs. More

Report | Print

Great, clean, staff courteous, very detailed information on vehicle. Jay was excellent answering all questions and concerns. Informed me of what was required versus other things that could wait and not safe on vehicle. Jay was excellent answering all questions and concerns. Informed me of what was required versus other things that could wait and not safety related. Allowed me to make a most informed decision on scope of repairs. More

Report | Print

I was impressed with the great service. I got in right away and the Service technician was fast but thorough. I will be back when my other cars need service. away and the Service technician was fast but thorough. I will be back when my other cars need service. More

Report | Print