Jay Malkowski | Page 11

Like visiting this dealership for several reasons:very attentative service advisors, service done in timely manner,huge waiting area,and friendly and polite staff that always are smiling.. attentative service advisors, service done in timely manner,huge waiting area,and friendly and polite staff that always are smiling.. More

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Russ Darrow Honda is an amazing and consistent business that keeps the customer in mind. Always clean, friendly and helpful making the experience memorable. During times of a pandemic when everyone is worr that keeps the customer in mind. Always clean, friendly and helpful making the experience memorable. During times of a pandemic when everyone is worried about getting sick they ensure that everyone has on a mask, that hand sanitizer is available and they constantly wipe down high traffic areas. I am thoroughly impressed each and every time I step through the door. My salesperson Lesia Matthis always goes far above and beyond to ensure that my needs are met and questions throughly answered. She even follows up after the sale is complete and on a scheduled out of the office day. Her customer service skills never cease to exceed expectations. This is why I have only purchased vehicles from her and plan to do so in the future. More

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Jay Malkowski does an excellent job with my service needs. Overall excellent place to get your car serviced. Highly recommend this service department. Always ask for Jay Malkowski. needs. Overall excellent place to get your car serviced. Highly recommend this service department. Always ask for Jay Malkowski. More

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My service agent was very attentive from the moment I drove in to the dealership. He kept me informed of the progress on my repair and recognized me when I came to pick up the vehicle. Check out was quic drove in to the dealership. He kept me informed of the progress on my repair and recognized me when I came to pick up the vehicle. Check out was quick and he waived the charge for not paying with cash or debit card More

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Honest feedback and courteous. I felt he was sincere and explained clearly the options available for the service I was seeking. Also provided a shuttle if needed. explained clearly the options available for the service I was seeking. Also provided a shuttle if needed. More

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Jay has exceptional client service! Great customer experience! Seamless experience! Jay is knowledgeable, helpful and shares pertinent information. The customer service is clearly a differentiator experience! Seamless experience! Jay is knowledgeable, helpful and shares pertinent information. The customer service is clearly a differentiator of Russ Darrow! More

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Prompt service and good workmanship The staff was very courteous. You were made to feel at home. The work was performed well. I was very satisfied with the whole experience. The staff was very courteous. You were made to feel at home. The work was performed well. I was very satisfied with the whole experience. More

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The service representatives are very friendly and helpful. They did a great job with my car and were very good communicators. Definitely will take my car there again helpful. They did a great job with my car and were very good communicators. Definitely will take my car there again More

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I HAVE been a customer since 2014 and I have enjoyed their customer service and friendly welcome. They have helped me with the car, when it needed service. They answered all my questions, when I asked. their customer service and friendly welcome. They have helped me with the car, when it needed service. They answered all my questions, when I asked. This is the reason why I have returned and leased cars from them in 2017 and 2020. More

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This was the worst service experience I ever had and that includes the time the AMC dealer on Green Bay and Hampton told me my 1975 Gremlin was dead! I bought a 2004 Odyssey from a friend for $1500 after includes the time the AMC dealer on Green Bay and Hampton told me my 1975 Gremlin was dead! I bought a 2004 Odyssey from a friend for $1500 after getting a $1500 appraisal from CarMax. I knew the car had been expertly maintained by some of the best mechanics in Racine. I had planned to take it to Wilde for an inspection just to make sure everything was ok. The car only got 10 miles per gallon and had 170,000 miles on it but it had real power and I could go camping for weeks if I just stowed the seats. The guy who taught me most of what I know about cars told me I’d be better off going to Darrow so I took his advice. I ordered a safety inspection to get the lay of the land. Makes sense. Right? The completely earnest junior service tech told me the car was overdue for its 100,000 maintenance. I told him I only had two grand in my checking account so there were limits on what we’d be able accomplish that day. I told him I had time and that I’d camp out and use his WiFi while his mechanic did his thing. I was prepared to wait all day to get a proper assessment of the car”s health and to take care of any urgent maintenance. He came back after a couple hours to share that one of the tie rods needed to be replaced. I ok’d that. He also said the water pump and the fuel pump should be replaced. I OKed that too. He came back after another hour to tell me the service required the left front wheel to be removed and asked me where the lug lock was. I had no idea! I should have left at this point!! I told him to wrap it up for the day and I’d come back another time. Then he brought me the bill. I just bought a $700 tuneup, three wiper blades for $58 each and $500 worth of suspension parts I might have needed. The bill was $2300 and it contained pumps that couldn’t be installed that day. I reminded him that my limit for the day was $2,000 and he was gracious enough to knock a little off the bill but he still wanted $2100 then and there. He wanted even more money for things that were never mentioned on the inspection report. He wanted me to come back the next day for more of the same. I NEVER went back to finish the service. I went back the next day to talk to the service manager and to pick up a $35 mirror that had to be ordered. It was Just the stinkin’ mirror I wanted at this point. The service manager assured me that all of the service was needed and it was not really their place to decide if wipers were more or less important than tie rods. He wasn’t going to adjust the bill. He apologized to me that his service assistant was a little green but that’s just the way it was. I felt like Arlo Guthrie in Alices Restaurant when the judge walks in with the seeing-eye dog and it is clearly a case of American Blind Justice! I had just received the biggest WALL JOB in history. They parked my car out back next to the wall all day and then gave me a bill. A month later I finally went to Wilde, like I should have in the first place. They took the Odyssey as a trade in on a 2008 Honda Pilot. They were asking $10,000 but sold it to me for $6000. It has been my dream car ever since! The universe is very seldom as kind as it has been to me this time around. More

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